topic Re: Great Customer Service in Community Chat

Great Customer Service

QVCkitty1 — Wed, 19 Jun 2019 22:39:48 GMT

I had to call Spectrum today and was connected to a real person right away. She was helpful and understood my situation immediately. Not only that, but she had an actual conversation with me and left me laughing. They called back to ask me to review my experience, and I gave excellent marks across the board. I dread making these calls, and what a nice surprise.

Re: Great Customer Service

kittyloo — Wed, 19 Jun 2019 22:50:10 GMT

i hate spectrum. they call constantly wanting me to "upgrade" my service. how many times, must i tell them to stop calling me, and i am not interested in upgrading. sheesh.

Re: Great Customer Service

ECBG — Thu, 20 Jun 2019 00:40:31 GMT

@QVCkitty1

Re: Great Customer Service

January121 — Thu, 20 Jun 2019 21:06:53 GMT

@QVCkitty1 wrote:
I had to call Spectrum today and was connected to a real person right away. She was helpful and understood my situation immediately. Not only that, but she had an actual conversation with me and left me laughing. They called back to ask me to review my experience, and I gave excellent marks across the board. I dread making these calls, and what a nice surprise.

@QVCkitty1 .... it is my understanding & experience that if you call before 5 pm you are connected with a customer service rep in the US ... if you call after 5 you get a customer service rep out of the country .... big difference in the service you get if you call before 5pm 😃