topic Re: cooks essentials are junk in Community Chat

cooks essentials are junk

sipp — Sun, 26 May 2019 18:32:30 GMT

When my many many pieces of Cooks Essentials starting breaking down even with not using high temps or metal utensils- I contacted QVC about replacing and they said you can send them back- but when I did send one back- I had to pay return postage AND they don't have replacements- and they sent me a few dollars because of them adjusting for use and age!!! They don't even carry open stock SO HOW CAN THEY CLAIM LIFE-TIME WARRANTY? NOW i SEE THEY HAVE CAST IRON -WITH CERAMIC INSIDE- YEAH- LIKE THAT'S GONNA LAST! (NOT!)

Re: cooks essentials are junk

kivah — Sun, 26 May 2019 19:23:56 GMT

Why would anyone buy a large set of pots from the Q when there are a million other places to buy pots - that are easily returned????

Re: cooks essentials are junk

wagirl — Sun, 26 May 2019 19:44:22 GMT

I bought many pieces of CE nonstick that I used alot and for many years---but when the news at how awful that black non stick can be, I got rid of it and bought new ceramic non stick form Curtis Stone. but CE served me well---I treated it carefully and it lasted.

Re: cooks essentials are junk

KingstonsMom — Sun, 26 May 2019 19:49:54 GMT

@kivah

I have a large set of Cooks Essentials stainless steel cookware that I bought here at least 15-20 years ago and they are all still in great condition, I've never had to have any 'replaced', which I always thought would be more trouble than it's worth anyway.

I'm wondering what stores will let you return used cookware once the warranty has expired?

Just curious.

Re: cooks essentials are junk

kivah — Sun, 26 May 2019 19:59:08 GMT

@KingstonsMom

I'm talking about not buying HEAVY items from the Q - and trying to return them to the Q or to the manufacturer - when it's such a hassle and u have to pay postage. If there are problems with the pots before 1 year -- it's still not worth returning. The poster said the pots have a Lifetime Warranty????? Costco is always my choice.

What was good 20 years ago - has now changed.

Re: cooks essentials are junk

KingstonsMom — Sun, 26 May 2019 20:12:03 GMT

@kivah wrote:
@KingstonsMom
I'm talking about not buying HEAVY items from the Q - and trying to return them to the Q or to the manufacturer - when it's such a hassle and u have to pay postage. If there are problems with the pots before 1 year -- it's still not worth returning. The poster said the pots have a Lifetime Warranty????? Costco is always my choice.
What was good 20 years ago - has now changed.

@kivah

I gotcha.

I would never bother to return them either, that's what I meant by it not being worth the trouble.

I would just buy new ones to replace them, if I needed to.

Wish we had a Costco here, I hear lots of good things about Costco on the forums.

Re: cooks essentials are junk

Cats3000 — Sun, 26 May 2019 20:17:39 GMT

You gotta read the warranty. Does it say anything about sending you a comparable item or a refund if your item is no longer manufactured? What does the warranty say about shipping costs?

The warranty is a legal document. If they're not honoring the terms of the warranty, your recourse would be to the consumer protection agency where you live, or get the advice of an attorney, or try small claims court.

Re: cooks essentials are junk

daisyk — Sun, 26 May 2019 20:17:39 GMT

@ @wagirl ...Are you liking the Curtis Stone?

Re: cooks essentials are junk

Sparky3333 — Sun, 26 May 2019 20:47:49 GMT

I bought a Le cruset cast iron pan from here and it developed a couple pin holes so when i called Le cruset to ask about this and replacing it they told me i would have to pay postage to send it to them and there experts would examine it to determine if it was a manufacture defect and if it was not i would have to pay for them to send it back to me..I couldnt believe it and decided not worth it to me as heavy as they are.Lucky for me pan is still usable and wholes are not growing.I will never buy stuff like this from qvc again.

Bed Bath & Beyond have lifetime warranties on most items and Costco is great to from what i hear.

Re: cooks essentials are junk

lovesrecess — Mon, 27 May 2019 22:21:39 GMT

Costco will take back almost anything with no time limit....I think they have some exceptions on electronics but have never had any problem returning anything....I have a set of CE stainless steel cookware I bought at least 20 years ago...I wore out one pan and would love to find another one like it...the rest is still good and I use it all the time...I am sure the quality of CE cookware that is sold now is inferior quality,
So many “lifetime warranty” claims are made because those selling know they will never honor it because the burden is on the consumer...never on the seller.

Re: cooks essentials are junk

AuberriJean — Mon, 27 May 2019 03:24:33 GMT

@Cats3000 wrote:
You gotta read the warranty. Does it say anything about sending you a comparable item or a refund if your item is no longer manufactured? What does the warranty say about shipping costs?

The warranty is a legal document. If they're not honoring the terms of the warranty, your recourse would be to the consumer protection agency where you live, or get the advice of an attorney, or try small claims court.

Good points @Cats3000.

Re: cooks essentials are junk

tropics21 — Mon, 27 May 2019 13:02:06 GMT

Perhaps because some people are disabled, can't walk, can't drive, and have to purchase online.

Re: cooks essentials are junk

HLP — Mon, 27 May 2019 13:10:19 GMT

@kivah wrote:
Why would anyone buy a large set of pots from the Q when there are a million other places to buy pots - that are easily returned????

Because some people can not go tp millions of places, and QVC delivers to your door. I for one am in that caregory, and have been shopping like this since they first went on the air.I have many items from Cooks Essential, pots and pans included, that I've had for years, I love them and don't consider them junk. Keep trucking to your millions of places, and I hope you never know what being disabled is all about.

Re: cooks essentials are junk

wagirl — Mon, 27 May 2019 13:56:28 GMT

@daisyk---Hi daisyk--Oh yes, his cookware by far is the best I have used. Nice looking, light weight but not flimsy, very well made and the non stick is cerarmic that is really nonstick. I bought his huge 14" dura pan with the helper handles , steam insert and lid a couple years ago and I use that thing for everything !! And it washes up like a dream. I have a glass cooktop too---works just fine. have been waiting for a set with saucepans and this latest TS had them. Hve gotten rid of as many of the pieces thta I got in this set and that is 15. am very happy

Re: cooks essentials are junk

mspatmac — Mon, 27 May 2019 17:32:14 GMT

@daisyk wrote:
@ @wagirl ...Are you liking the Curtis Stone?

I love my Curtis Stone cookware. Good value and it lasts! The frying pans are fantastic, never have a sticking problem.

Re: cooks essentials are junk

bootsanne — Mon, 27 May 2019 18:22:17 GMT

@lovesrecess I too have many pieces of CE that are very old, mostly all stainless but some are coated. They are -or were- fabulous quality and I still use many pieces on a regular basis. However, I haven't bought any CE in the last several years and I'm sure the quality is not the same. I also have Wolfgang Puck, Emeril and Copper Chef that last very short periods of time before they become useless. I used to get Kitchen Aide pots and pans from QVC that were great but are no longer available. I only worry about warranties on my major appliances since the hassles of returning small heavy pieces are not worth it to me.

Re: cooks essentials are junk

bikerbabe — Mon, 27 May 2019 18:38:15 GMT

I fully admit to being a cookware snob. I only own Le Crueset, All-Clad, and Staub. I take that back, I do own one piece of Wolfgang Puck that is a small nonstick skillet. I have a small fortune invested in my cookware but it will all outlive me and needs to be in my will. LOL.