topic Re: Paying QVC Bill Online in Community Chat

Paying QVC Bill Online

Cinthy — Sat, 25 May 2019 17:38:58 GMT

Have been trying for a week to pay online. Is anyone else having a problem accessing their statement and trying to pay when transferred to Synchrony Bank?

Re: Paying QVC Bill Online

1000Glosses — Sat, 25 May 2019 18:14:39 GMT

I pay online every month, and I had no problem doing so this month.

Re: Paying QVC Bill Online

MalteseMomma — Sat, 25 May 2019 18:48:06 GMT

I pay by phone.

Re: Paying QVC Bill Online

chrystaltree — Sat, 25 May 2019 19:08:26 GMT

If online isn't working for you, pay it by phone.

Re: Paying QVC Bill Online

Cinthy — Sat, 25 May 2019 19:30:49 GMT

Do you pay a fee when you pay by phone? Synchrony told me it was a $10 charge.

Re: Paying QVC Bill Online

Cinthy — Sat, 25 May 2019 19:33:38 GMT

Did you pay within the past week?

Re: Paying QVC Bill Online

deeva — Sat, 25 May 2019 20:37:42 GMT

I pay online but use my banks bill pay.

Re: Paying QVC Bill Online

sunshine45 — Sat, 25 May 2019 20:41:19 GMT

no problem getting into my account via the qvc website link.

i am using a laptop and firefox as my browser.

Re: Paying QVC Bill Online

bootsanne — Sat, 25 May 2019 21:48:05 GMT

@Cinthy I had a horrible time last week trying to pay online, something I have been doing for years. I have a brand new iPhone XR and a new iPad. I tried opening my account on May 19, the day i was notified by phone my payment was due. Payment was due 6-03. I could not access my account the whole w/e. Called QVC CS who transferred me to Synchrony. My payment went from $38.00 to $93. I exploded and the CS rep said it was all late charges. I only had bought a pair of D and Co. beach pants since January. Rep credited back the late charges, I made a $50 payment and told him if it happens again I'm closing my account. Like they care. I have Synchrony with Amazon and have never had an issue. BTW, QVC CS said they had several issues last w/e.

Re: Paying QVC Bill Online

gabstoomuch — Sat, 25 May 2019 23:47:09 GMT

I just signed in with Firefox, as if I was paying my bill, and had no problem at all.

What browser are you using?

Re: Paying QVC Bill Online

jannabelle1 — Sun, 26 May 2019 01:19:59 GMT

I don't have a Q card, but why not set up an online bill pay account with your own bank? Your bank will pay "that bank" like they pay every other account you have set up, and if there's a problem, your bank will follow-up.

Re: Paying QVC Bill Online

Cinthy — Sun, 26 May 2019 02:05:59 GMT

Thank you.

Re: Paying QVC Bill Online

Warrior2022 — Sun, 26 May 2019 02:24:45 GMT

@bootsanne wrote:
@Cinthy I had a horrible time last week trying to pay online, something I have been doing for years. I have a brand new iPhone XR and a new iPad. I tried opening my account on May 19, the day i was notified by phone my payment was due. Payment was due 6-03. I could not access my account the whole w/e. Called QVC CS who transferred me to Synchrony. My payment went from $38.00 to $93. I exploded and the CS rep said it was all late charges. I only had bought a pair of D and Co. beach pants since January. Rep credited back the late charges, I made a $50 payment and told him if it happens again I'm closing my account. Like they care. I have Synchrony with Amazon and have never had an issue. BTW, QVC CS said they had several issues last w/e.

Sounds like you missed more than one payment.

Re: Paying QVC Bill Online

Cinthy — Sun, 26 May 2019 02:38:08 GMT

Bootsanne. Thanks so much for sharing your experience. That's what I've been worried about...late fees being tacked on if I can't access my account to pay. I have a fairly new phone and iPad as well. Just unbelievable that I've been trying for a week and Synchrony cannot solve the problem.

Re: Paying QVC Bill Online

shoekitty — Sun, 26 May 2019 04:45:43 GMT

Yes i have. I had to call in and they transferred me to synchrony bank.m they said it wasn't on their side, it was qvc. One of the problems is a new pass word and sign up os necessary. It would have been nice if we were told that. For the last several months it doesn't take my password. i have to get new pass word. Last month it refused to change password. It was a pain. Finally when I had a minute, I called. The problem wasn't paying. Yes I could call in to Autopay. The problem Is I couldnt get into my acct to do anything. Just couldnt get it.

you can go to qvc.syf.com. And pull up acct or speak with someone. They will walk through it online. They were great

Re: Paying QVC Bill Online

RealtyGal2 — Sun, 26 May 2019 09:52:12 GMT

@Cinthy wrote:
Do you pay a fee when you pay by phone? Synchrony told me it was a $10 charge.

You do not pay a fee if you use their automated system, only if you speak to an actual person.

Re: Paying QVC Bill Online

RealtyGal2 — Sun, 26 May 2019 09:55:02 GMT

@bootsanne wrote:
@Cinthy I had a horrible time last week trying to pay online, something I have been doing for years. I have a brand new iPhone XR and a new iPad. I tried opening my account on May 19, the day i was notified by phone my payment was due. Payment was due 6-03. I could not access my account the whole w/e. Called QVC CS who transferred me to Synchrony. My payment went from $38.00 to $93. I exploded and the CS rep said it was all late charges. I only had bought a pair of D and Co. beach pants since January. Rep credited back the late charges, I made a $50 payment and told him if it happens again I'm closing my account. Like they care. I have Synchrony with Amazon and have never had an issue. BTW, QVC CS said they had several issues last w/e.

It never takes me more than 3 minutes to pay by phone using the bank's automated system.

Re: Paying QVC Bill Online

Missyq — Sun, 26 May 2019 12:11:49 GMT

I have no trouble purchasing but cannot see my statement or pay bill on line.

Re: Paying QVC Bill Online

Missyq — Sun, 26 May 2019 12:12:40 GMT

No there is no fee. I do it all the time.

Re: Paying QVC Bill Online

arrabella — Sun, 26 May 2019 20:52:55 GMT

@deeva wrote:
I pay online but use my banks bill pay.

I do the same.