topic Re: UPS Rant in Community Chat

UPS Rant

Jordan2 — Tue, 21 May 2019 21:41:40 GMT

So on Friday I got a package left in my door, it was addressed to someone I don't know and doesn't live in my two family home (it had my address on it). Now this couldn't have been my regular driver as I know him. So Saturday I call UPS customer service to tell them about the package delivery, that it wasn't mine. The customer rep gets my name and house number, then asks for my phone number, which is unlisted and I didn't want to give it. She tells me they can not arrange for pickup without my phone number (I don't understand why), so I end up giving it to her. She tells me the package will be picked up on Monday (never asking me if that's okay with me). Well today is Tuesday and they haven't picked it up yet. I feel I have done the right thing, gone out of my way, I'm done! I'm sure the company that sent the package had to send out a replacement to the person that didn't receive it. Isn't UPS responsible for the package, doesn't anyone want it back (I don't even know what's in it, it came from Brightstar, I didn't open it)? Why did she want my phone number so badly when she didn't even call me to schedule another pick up time?

Re: UPS Rant

KingstonsMom — Tue, 21 May 2019 21:48:00 GMT

IMO you've done your due diligence in calling them for a pickup. I would put it on my porch with a sign saying 'UPS' and the rest is up to them.

Re: UPS Rant

CelticCrafter — Tue, 21 May 2019 21:50:13 GMT

@Jordan2 - if they don't pick it up, while I wouldn't go out of my way to do it, I would keep it in the car and drop it off at one of the UPS stores or Staples when I was passing by.

Re: UPS Rant

Jordan2 — Tue, 21 May 2019 21:52:19 GMT

@CelticCrafter wrote:
@Jordan2 - if they don't pick it up, while I wouldn't go out of my way to do it, I would keep it in the car and drop it off at one of the UPS stores or Staples when I was passing by.

That's a good idea, however I don't feel this should be my problem.

Re: UPS Rant

Montana — Tue, 21 May 2019 22:01:20 GMT

You could ask your regular driver about it.

Or call UPS again. You might get a better customer service rep.

Re: UPS Rant

sidsmom — Tue, 21 May 2019 22:03:21 GMT

@Jordan2 wrote:
@CelticCrafter wrote:
@Jordan2 - if they don't pick it up, while I wouldn't go out of my way to do it, I would keep it in the car and drop it off at one of the UPS stores or Staples when I was passing by.
That's a good idea, however I don't feel this should be my problem.

That’s true but....it would just be a nice thing to do.

I’m sure the receiver would appreciate it.

Re: UPS Rant

Longhorn Gal — Tue, 21 May 2019 22:10:58 GMT

@Jordan2 wrote:
@CelticCrafter wrote:
@Jordan2 - if they don't pick it up, while I wouldn't go out of my way to do it, I would keep it in the car and drop it off at one of the UPS stores or Staples when I was passing by.
That's a good idea, however I don't feel this should be my problem.

It's not, but what would you want someone do to if that was your package left on a stranger's doorstep?

Re: UPS Ran

kaydee50 — Tue, 21 May 2019 22:25:58 GMT

You've done the right thing, IMO. I would call UPS again and hopefully get someone more responsive. Personally, I would not take it upon myself to deiiver the package. You are not a delivery service and you don't know what's inside the package. The correct recipient paid for delivery and it's up to UPS to get it right.

Re: UPS Rant

50Mickey — Tue, 21 May 2019 22:25:29 GMT

@Jordan2 It's not your. probalem but it is the right thing to do. If it is a good distance from your house you can call UPS and ask themto pick it up. Wht else would you do with it, throw it away?

Re: UPS Rant

pdlinda — Tue, 21 May 2019 22:37:32 GMT

@Jordan2 wrote:
So on Friday I got a package left in my door, it was addressed to someone I don't know and doesn't live in my two family home (it had my address on it). Now this couldn't have been my regular driver as I know him. So Saturday I call UPS customer service to tell them about the package delivery, that it wasn't mine. The customer rep gets my name and house number, then asks for my phone number, which is unlisted and I didn't want to give it. She tells me they can not arrange for pickup without my phone number (I don't understand why), so I end up giving it to her. She tells me the package will be picked up on Monday (never asking me if that's okay with me). Well today is Tuesday and they haven't picked it up yet. I feel I have done the right thing, gone out of my way, I'm done! I'm sure the company that sent the package had to send out a replacement to the person that didn't receive it. Isn't UPS responsible for the package, doesn't anyone want it back (I don't even know what's in it, it came from Brightstar, I didn't open it)? Why did she want my phone number so badly when she didn't even call me to schedule another pick up time?

ANOTHER UPS HORROR SHOW

I ordered that TSV earbud thingy that fits on your head not in your ears. The order was placed on the 14th. I was informed that UPS SUREPOST was handling delivery. That has always meant that UPS hands off pkg to USPS. I then start getting a # of ambiguous entries on tracking the package on the UPS app on my phone. It goes on for 3 days with driver entry that he can't get through the gate at my apt complex (UPS drivers here each day/every day so must have been a driver from another area). I call UPS local CS. She starts "double talking" about "gate codes". I state that SurePost means pkg should have been handed off to USPS. "Oh," she says. "You're right." I'll have the driver drop it off at the P.O and you should have it tomorrow (yesterday). Fast Forward to today....I STILL DON'T HAVE THE PKG!! The entire episode is a total JOKE (but I'm not laughing!!)

Re: UPS Rant

Carmie — Tue, 21 May 2019 22:46:46 GMT

If it had YOUR address on it, UPS didn't make an error. They delivered it correctly.

I think the package needs to be returned to the sender and they should deal with it. The sender made the error, they need to correct it and do the leg work to send it to the correct address.

I'd mark the package, "return to sender" and drop it off at UPS or have them pick it up.

Re: UPS Rant

KingstonsMom — Tue, 21 May 2019 22:53:55 GMT

@50Mickey wrote:
@Jordan2 It's not your. probalem but it is the right thing to do. If it is a good distance from your house you can call UPS and ask themto pick it up. Wht else would you do with it, throw it away?

@50Mickey

According to the OP she DID call UPS to pick it up, they just didn't ever call her back to arrange a pick up, as they told her they would do.

Re: UPS Rant

sunshine45 — Tue, 21 May 2019 23:54:44 GMT

if it came to your address...... open it up, call the customer service number for whichever company sent it out, explain the situation, and see what THEY say about the order. if it isnt anything expensive they may just tell you to keep it OR they may ask you to put the return label on it and they will get it picked up.

brightstar is a company that deals with mobile phones and other devices.

Re: UPS Rant

KatieB — Tue, 21 May 2019 23:54:06 GMT

So 'going out of your way' was making a phone call?? Wow...

Oh, I forgot about the rant, guess that counts...

Re: UPS Rant

Its Me LuLuBelle2 — Wed, 22 May 2019 00:27:07 GMT

Slightly off topic, but this reminded me of a serious problem we encountered 11 years ago when my MIL passed away (her husband had died 9 years prior) so the house was now vacant. My DH & I lived about 25-30 miles away from her. DH would go to her house about every two weeks to maintain the yard, check on the house, etc. He would check the mail and on multiple occasions there was mail, always addressed to the same woman, sent to my MILs address.

To make a very long story short, my DH finally went to the Post Master with the accumulated mail telling him this woman was not, and never had been a resident. Turns out she was a scammer, opening credit card accounts, taking out loans, etc., in her name (fake), using others SS#s. She would read obituaries, knew where homes were vacant and use those addresses for her scam. Although my DH had picked up some of her mail, she had picked up far more. After a long, extensive investigation, she was caught accessing the mailbox, picking up loads of mail and was arrested.

It was truly an eye opening experience as to the lengths dirtbags will go to perpetuate crimes. And btw, she did do jail time (not enough however IMHO).

Re: UPS Rant

pigletsmom — Wed, 22 May 2019 00:45:10 GMT

@sunshine45 wrote:
if it came to your address...... open it up, call the customer service number for whichever company sent it out, explain the situation, and see what THEY say about the order. if it isnt anything expensive they may just tell you to keep it OR they may ask you to put the return label on it and they will get it picked up.

brightstar is a company that deals with mobile phones and other devices.

Yup this is what I would do. It's either the sender's fault or the customer the ordered it screwed something up. Or just mark it refused and give it to your driver next time you see him. UPS wouldn't have any choice but to deliver it to you in the first place. You could have a guest there that ordered something. They have no way of knowing.

Re: UPS Rant

GAQShopr53 — Wed, 22 May 2019 03:43:07 GMT

The last time UPS delivered the wrong package I just caught up with the driver the next day and gave it to him. He kinda didn't want to take it but I gave it to him anyway and said thank you for taking this off of my hands and got back in my car and left.

I have seen where UPS has delivered several of my packages to the wrong location and thankfully the receiver took the item to the post office. I eventually received it via USPS the next day. Thank goodness for the kindness of the person receiving the package and the fact it was shipped using UPS/SurePost shipping!

Re: UPS Rant

Isobel Archer — Wed, 22 May 2019 12:19:20 GMT

I would either call UPS again, take it to a UPS store or give it to the driver next time he delivered.

Just yesterday, I got a package - USPS addressed to someone not at my address. I looked her up and it turned out she lived on my street. I delivered the package to her. Our mail person is not very reliable - often leaves packages in the street in front of the mailbox rather than drive down the long driveway to leave it - and often delivers incorrect mail. I do what I can to help.

Re: UPS Rant

jackthebear — Wed, 22 May 2019 12:26:55 GMT

@50Mickey wrote:
@Jordan2 It's not your. probalem but it is the right thing to do. If it is a good distance from your house you can call UPS and ask themto pick it up. Wht else would you do with it, throw it away?

I would call UPS, live chat or tweet at them and call/ contact the company

it could also be some kind of dodgy fraud thing as well sending packages that way.

PS not my responsibility

to take the package for drop off

also I would not have an issue giving out my phone number when I initiate a call,

Re: UPS Rant

PINKdogWOOD — Wed, 22 May 2019 13:00:32 GMT

@KingstonsMom Been there, done this a time or two myself. Just call UPS, they're make arrangements for a driver to stop by and pick up wrongly delivered packages.

And I do the same, put a big note on the pkg "UPS". Done.