topic Re: What’s up with this days long “In Process” thing? in Community Chat

What’s up with this days long “In Process” thing?

Mindy D — Mon, 06 May 2019 14:13:08 GMT

This is a relatively new thing with my QVC orders. So many are “ In Process” for days. I ordered two D & Co tank tops that have been in process since May, 1. My last orders have all been in process for long periods. I never had this problem with orders in past years.

Re: What’s up with this days long “In Process” thing?

katte — Mon, 06 May 2019 14:35:32 GMT

@Mindy D I know what you mean. I ordered cuddl duds on April 25th and they are still "In Process". I'm just a little frustrated. They were supposed to arrive May 7th, now not until May 9th. I've never had this problem with orders before!

Re: What’s up with this days long “In Process” thing?

Ketra — Mon, 06 May 2019 15:03:49 GMT

Nine days in process on 2 pair sunglasses! (Ordered 27 April) They gave me an original EDD of 2 May and they haven’t even shipped yet. QVC won’t let you cancel either, even when they can’t come close to meeting their EDD dates. Instead they are being underhanded and change the Estimated Delivery Dates, deleting the original EDDs online. Fed up with their “games” regarding cancellations and shipping, it’s corporate incompetence.

Re: What’s up with this days long “In Process” thing?

Cntrlcstgrl — Mon, 06 May 2019 15:15:30 GMT

I agree, shipping time is taking inordinately long. I also notice that when I get a notice that my item has shipped, more often than not it really has not. They claim the item is shipped when all they have done is entered the info in UPS’s system, it is still sitting in their warehouse for at least a couple days.

I am also dealing with returns not being processed in a timely manner after they have received them, and incorrect refund amounts. It is hard to keep track of my refunds with what is going on now, I’m tired of having to call and research everybreturn.

Re: What’s up with this days long “In Process” thing?

Cntrlcstgrl — Mon, 06 May 2019 15:16:24 GMT

Re: What’s up with this days long “In Process” thing?

Puppy Lips — Mon, 06 May 2019 15:22:54 GMT

Some of my orders ship after one or two days. Then others are still "in process" for 5 days. I don't get it.

Re: What’s up with this days long “In Process” thing?

KentuckyWoman — Mon, 06 May 2019 17:13:08 GMT

There is evidently some issue with shipping. I think I read last week that one of the show hosts actually mentioned the shipping issues they were having. Could be wrong about that but I think I read that on the boards.

I ordered two items on 4/18. Sunglasses and a Joan Rivers blouse. They didn't ship until 4/26. I received them on 5/2. Got the sunglasses but the top I received was a Denim & Co front zip fleece top. They item number compared to the JR blouse were not in the same ballpark. I returned the top. I am hoping they don't charge me the return shipping. It is frustrating. I recieved a couple of emails from QVC stating shipping was delayed. Didn't say why.

Re: What’s up with this days long “In Process” thing?

Newgate — Mon, 06 May 2019 17:22:27 GMT

I have had the same issues. Many, many days in process and also, I don't return much but the last 2 returns took over 2 weeks to process after they were received. They apologized when I contacted CS but did not explain why! I guess we just have to be more patient with them now.

Re: What’s up with this days long “In Process” thing?

lovesrecess — Mon, 06 May 2019 17:44:48 GMT

I don't think QVC is the only place it is a problem; I have tried for the past 2 weeks to order a pair of shoes from a shoe store's website where I have shopped forever; it just says "in process". I just got double-talk from both CS reps I spoke with so I cancelled.

Re: What’s up with this days long “In Process” thing?

lovesrecess — Mon, 06 May 2019 17:46:38 GMT

another reason I rarely shop at QVC any longer; not allowing you to cancel. If they keep their promise to the customer, you should be able to cancel.

Re: What’s up with this days long “In Process” thing?

mspatmac — Mon, 06 May 2019 17:51:41 GMT

I'm pretty much done with QVC. I purchased two items from QVC and 2 from HSN on the same day. QVC still in process and HSN to be delivered tomorrow, Going to try and cancel thee QVC orders. With their prices getting to high and lack of timely delivery who needs the aggrivation. Spending my money elseware.

Re: What’s up with this days long “In Process” thing?

GeorgiaJanet — Tue, 07 May 2019 01:52:27 GMT

And quite often they report it being shipped by UPS and then they hand it over to USPS to finish the delivery.....what is up with that?

Re: What’s up with this days long “In Process” thing?

lmt — Tue, 07 May 2019 02:19:22 GMT

I ordered a pair of sandals on April 28. Less than 4 hours later, I decided to cancel the order.

I tried to cancel online but it said that my order was being prepared for shipment ....blah blah blah. I then called CS and asked for the order to be cancelled on their end. The rep looked up the order and said, "no problem, it's now cancelled." I checked later in the day and the order was still "in process". I called back on the same day and was told, "no, the order can't be cancelled because it's being prepared for shipment."

Today, May 6, it finally shipped. Eight days to ship!!

While the slow shipping is beyond ridiculous, what really irks me is the fact that I wasn't able to cancel the order mere hours after it was placed.

Re: What’s up with this days long “In Process” thing?

chiclet — Tue, 07 May 2019 10:57:00 GMT

I think the in process thing is so that you cannot cancel. I ordered and then looked at reviews and then tried to cancel and it said processing.....

Re: What’s up with this days long “In Process” thing?

JumpTheRope — Wed, 08 May 2019 05:55:08 GMT

I remember a CS rep. once told me that if you try to cancel too soon, it won't go through, because the order isn't "fully in the System".

She said to try again later in the day. It worked.

Otoh, if you wait too long, it won't cancel either!

Plus, sometimes an Order says "in process" online, but it's been shipped

and the information hasn't been promptly logged on time.

Re: What’s up with this days long “In Process” thing?

Anonymous032819 — Wed, 08 May 2019 09:38:24 GMT

@GeorgiaJanet wrote:
And quite often they report it being shipped by UPS and then they hand it over to USPS to finish the delivery.....what is up with that?

A lot of online businesses ship vis Sure Post.

QVC isn't the only company that ships UPS then it gets handed over to the post office for final delivery.

Re: What’s up with this days long “In Process” thing?

piggysue — Wed, 08 May 2019 10:30:04 GMT

Same thing happened here to me. I tried to cancel within hours of buying and it said in process, I then called and she said it’s in processing and I said this quick. She said it’s out of my hands once you hit click to buy. That was April 26thand it is still saying in process , 13 days and not shipped yet. I called CS back a few days ago And she didn’t know what the problem was. I told her i’m Done here with QVC. I have found sale prices at brick and mortar stores cheaper then here plus shipping is just what it says it is. 13 days in processing and still not shipped and when it is that’s another 4 or 5 days. I’m done here.