topic Re: Free Shipping Frustration in Community Chat

Free Shipping Frustration

srgtdj — Sun, 28 Apr 2019 17:18:11 GMT

While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating. Why make it a guessing game for customers? If you ordered something a few days ago--you pay shipping. Order today--free shipping. I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free. Or make free shipping a standard practice. But please don't make it a game where the customer never knows what to expect.

Re: Free Shipping Frustration

Drlinda — Sun, 28 Apr 2019 17:19:22 GMT

I totally agree.

Re: Free Shipping Frustration

QVCkitty1 — Sun, 28 Apr 2019 17:23:15 GMT

@srgtdj wrote:
While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating. Why make it a guessing game for customers? If you ordered something a few days ago--you pay shipping. Order today--free shipping. I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free. Or make free shipping a standard practice. But please don't make it a game where the customer never knows what to expect.

You are absolutely right. I just saw an item that I wanted, but I checked Amazon before I ordered. It was the same price, but with Prime I will have it Tuesday. I like a system that I can count on.

Re: Free Shipping Frustration

Still Raining — Sun, 28 Apr 2019 17:24:02 GMT

It is just a sales ploy. Sort of like how they keep shipping charges so prices look lower.

Re: Free Shipping Frustration

kaydee50 — Sun, 28 Apr 2019 17:46:35 GMT

I agree with OP. IMO s/h is already built into the price of the article so whatever extra is charged is pure profit.

And I just checked an item I had in my "wish list." If I had ordered it this morning I would have paid $3.50 plus the tax on the s/h. I understand that as the vendor QVC can set the rules of the game but I think it's sleazy that they do stuff like this and one of the many reasons I am very careful about what I order.

Re: Free Shipping Frustration

blinksmom — Sun, 28 Apr 2019 17:48:35 GMT

I agree. I just placed an order friday and missed the free shipping.

Re: Free Shipping Frustration

WindingRoad — Sun, 28 Apr 2019 18:13:31 GMT

I placed an order after midnight and missed the free shipping. Boo hoo..

Re: Free Shipping Frustration

Sunnycorle — Sun, 28 Apr 2019 18:46:10 GMT

Completely agree!!makes me want to not shop here anymore.

Re: Free Shipping Frustration

nomless — Sun, 28 Apr 2019 18:49:14 GMT

Q is criticized for charging for shipping...and is criticized when it offers free shipping. Crazy.

Re: Free Shipping Frustration

Diva on The Q — Sun, 28 Apr 2019 19:07:35 GMT

Free shipping frustration...(???)

Re: Free Shipping Frustration

QVCkitty1 — Sun, 28 Apr 2019 19:46:31 GMT

@nomless wrote:
Q is criticized for charging for shipping...and is criticized when it offers free shipping. Crazy.

We are just saying they need to have a consistent policy and not use it as a stunt.

Re: Free Shipping Frustration

LoveMyBaby — Sun, 28 Apr 2019 19:48:23 GMT

@srgtdj wrote:
While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating. Why make it a guessing game for customers? If you ordered something a few days ago--you pay shipping. Order today--free shipping. I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free. Or make free shipping a standard practice. But please don't make it a game where the customer never knows what to expect.

Very well said, @srgtdj

Re: Free Shipping Frustration

srgtdj — Sun, 28 Apr 2019 20:43:49 GMT

Yes--not sure if you read the text of my post but I do think it is frustrating to never know when or if free shipping is offerred. There is no consistency. Sure, I love when it's offerred and appreciate that. But why make customers play a game of never knowing when free shipping will be offerred? It only inpsires me to keep a list instead of ordering right away (unless it's something I need right now). Why pay extra to order right now if I could save by ordering 3 hours from now once free shipping is announced? I don't think it inspiures customer loyalty.

Re: Free Shipping Frustration

srgtdj — Sun, 28 Apr 2019 20:46:11 GMT

Perhaps you think it is crazy. I think it is inconsistent treatment of customers. A customer who ordered this morning paid at least $3.50 more than I would pay by ordering the exact same item in the afternoon. Why play that game with your customers? I don't think it's crazy to ask for a consistent shipping policy.

Re: Free Shipping Frustration

bikerbabe — Sun, 28 Apr 2019 20:48:09 GMT

To me, it’s not a game, it’s a version of a sale. 🤷🏻‍♀️

Re: Free Shipping Frustration

Jane Anne — Sun, 28 Apr 2019 21:18:30 GMT

I saw the free shipping notice not long before time ran out. I went to my Wish List and put items in my cart with zero S&H. When I was ready to to complete the sale, the free S&H disappeared. I was annoyed and removed everything from the cart.

Re: Free Shipping Frustration

10grands — Sun, 28 Apr 2019 21:23:41 GMT

I do not think it would be very wise for QVC to announce this sale ahead of time. They are in business to make money.

Re: Free Shipping Frustration

giova — Sun, 28 Apr 2019 21:36:56 GMT

yes, and if you blink you will miss QVC's free shipping offer.

Re: Free Shipping Frustration

Catiele — Sun, 28 Apr 2019 21:46:24 GMT

There has to be a better way QVC. I for one missed it.

Re: Free Shipping Frustration

Mombo1 — Sun, 28 Apr 2019 22:52:43 GMT

@srgtdj wrote:
While I very much appreciate the time when QVC offers free shipping I find the random nature of it frustrating. Why make it a guessing game for customers? If you ordered something a few days ago--you pay shipping. Order today--free shipping. I'd prefer they did what most other companies do---set a limit for purchase and above that shipping is free. Or make free shipping a standard practice. But please don't make it a game where the customer never knows what to expect.

Could not agree with you more. Free shipping is so random that it doesn’t really matter to me. I don’t normally buy anything from QVC that has more than a $5.50 shipping charge. ...and only if I can’t find it elsewhere. I also try to avoid easy pays because the payment is drawn out too long and I don’t want that debt hanging over my head...I try to avoid the enticements and order what I actually need...not what I want at the moment.