topic Re: Harassment from seller? in Community Chat

Harassment from seller?

lovesrecess — Sat, 27 Apr 2019 03:27:18 GMT

I recently placed an order with Amazon...I shop on Amazon all the time. The order was two medicated shampoos DH has to use. I rarely write reviews unless there is a very good or very bad experience. I didn’t write a review for the shampoo since it is the same stuff I have ordered many times before. Yesterday I get a phone call from someone with a thick foreign accent...German, perhaps. He starts yelling at me, demanding that I write a positive review about the shampoo he sold me....by not writing a review, I was lowering his positive rating percentage, and if it drops too low Amazon will charge him more....he was really scary. I am not writing a positive review...but who do I report this lunatic to? Am feeling intimidated. No more Amazon for me....

Re: Harassment from seller?

Lindsays Grandma — Sat, 27 Apr 2019 03:33:54 GMT

@lovesrecess, I wish I could help you but I don't have a clue as to who you should contact. I have no doubt you were concerned about the man's behavior, it was certainly rude and unprofessional, hope someone can guide you in the right direction.

Re: Harassment from seller?

Anonymous032819 — Sat, 27 Apr 2019 03:35:12 GMT

I wouldn't let one person like that stop me from shopping on Amazon. Why should *I* cower and quake in fear?

I would just block their number, and continue shopping on Amazon.

Re: Harassment from seller?

sunshine45 — Sat, 27 Apr 2019 03:37:33 GMT

how did he get your phone number?

Re: Harassment from seller?

Snowhite714 — Sat, 27 Apr 2019 03:48:34 GMT

@lovesrecess wrote:
I recently placed an order with Amazon...I shop on Amazon all the time. The order was two medicated shampoos DH has to use. I rarely write reviews unless there is a very good or very bad experience. I didn’t write a review for the shampoo since it is the same stuff I have ordered many times before. Yesterday I get a phone call from someone with a thick foreign accent...German, perhaps. He starts yelling at me, demanding that I write a positive review about the shampoo he sold me....by not writing a review, I was lowering his positive rating percentage, and if it drops too low Amazon will charge him more....he was really scary. I am not writing a positive review...but who do I report this lunatic to? Am feeling intimidated. No more Amazon for me....

@lovesrecess You in no way should feel intimidated. He was totally out of line and you need to be reaching out to someone at Amazon to report this vendor. Search the website for the link to Contact Us or Amazon Customer Service and submit your complaint by email or Chat with a representative. Scroll to the bottom of the Amazon homepage to look for the appropriate link, it will take a little bit of work to get to the right place, they really don't make it easy, but DO NOT give up. This vendor needs to be reported. I'd be interested in hearing how things work out and if you choose to pursue this. Good luck and STAY STRONG.

Re: Harassment from seller?

WindingRoad — Sat, 27 Apr 2019 03:53:17 GMT

I would email Amazon customer service to report this and ask them for a response in writing. When you purchase from Amazon you can opt to write a review and/or contact the seller. The seller should not contact a customer unless the customer reaches out to them first.

By doing this, he probably is violating his contract with Amazon. They need to know about this, please contact them.

Re: Harassment from seller?

mousiegirl — Sat, 27 Apr 2019 03:57:45 GMT

@lovesrecess wrote:
I recently placed an order with Amazon...I shop on Amazon all the time. The order was two medicated shampoos DH has to use. I rarely write reviews unless there is a very good or very bad experience. I didn’t write a review for the shampoo since it is the same stuff I have ordered many times before. Yesterday I get a phone call from someone with a thick foreign accent...German, perhaps. He starts yelling at me, demanding that I write a positive review about the shampoo he sold me....by not writing a review, I was lowering his positive rating percentage, and if it drops too low Amazon will charge him more....he was really scary. I am not writing a positive review...but who do I report this lunatic to? Am feeling intimidated. No more Amazon for me....

@lovesrecess I would definitely report it to Amazon customer service.

Re: Harassment from seller?

GenXmuse — Sat, 27 Apr 2019 04:00:58 GMT

He’s pretty much just shot himself in the foot by his reaction. Amazon will take appropriate action that will be more consequential than getting a bad review.

Re: Harassment from seller?

Cakers3 — Sat, 27 Apr 2019 04:07:41 GMT

@lovesrecess He violated one of the rules for sellers-they are NOT to contact any buyer via the buyer's phone number.

Amazon provides the phone number to independent sellers, so that is how he has your phone number.

If you go into your account scroll down to "Help" and type " report seller abuse" in the Search Box-it will bring you up to the link for a Live Chat or Option for Customer Service to Call You.

I'd link but it probably would be removed.

Do not leave a postive review.

Let Amazon deal with him.

Re: Harassment from seller?

sunshine45 — Sat, 27 Apr 2019 04:18:32 GMT

@Cakers3

how does amazon get your phone number?

i dont have a phone number on file with them and would NOT put one in there.

Re: Harassment from seller?

colliemom4 — Sat, 27 Apr 2019 04:19:29 GMT

I've received basic e-mails a few times from sellers wanting me to leave reviews but I can't imagine getting a call like that. I definitely wouldn't let it stop me from shopping there. Report him. That's ridiculous.

Re: Harassment from seller?

Bridgegal — Sat, 27 Apr 2019 04:24:04 GMT

@lovesrecess

Yikes. That is totally unacceptable. Report him to Amazon.

I am wondering why you answered your phone not knowing who was calling. I never answer my phone unless I know who it is. Problem solved re: nasty callers.

Re: Harassment from seller?

sissel — Sat, 27 Apr 2019 04:26:42 GMT

He wants a review well he will get a review. In the review tell it just like you are telling us with a phone call & him harassing you for a postive review. I never had that happen to me, I do get emails asking to write a review about my experience with the vendor & the product. I use to always write but now I really don't bother. You should check on this vendor & see what other people said about him. Amazon customer service needs to be aware of this also. Don't let this one vendor keep you from shopping on amazon, you did nothing wrong.

Re: Harassment from seller?

shoekitty — Sat, 27 Apr 2019 04:37:22 GMT

Report to amazon! I once had this weird lady who sort of harrassed me about a return. Then about review. Every other sentance she used the term, " color me sorry". Color me baffled, just color me amazed. Just weird. I felt like writing her and saying, stop it, color me pis. Sed. Lol

lately every time I buy from a seller other than Amazon, I get these emails begging for reviews. Makes me so mad.

Re: Harassment from seller?

Cakers3 — Sat, 27 Apr 2019 04:57:36 GMT

@lovesrecess This should be the customer service phone #:

1-888-280-4331

Re: Harassment from seller?

butterfly123 — Sat, 27 Apr 2019 04:57:39 GMT

@lovesrecess

Seller code of conduct

Amazon enables you to reach hundreds of millions of customers. We strive to ensure a fair and trustworthy buyer and seller experience. At Amazon, we expect you to adhere to the code of conduct principles outlined below. Violation of the code of conduct principles may result in the loss of your selling privileges and removal from Amazon Marketplace.

Seller Code of Conduct Principles:

Adhere to all applicable laws and abide by all Amazon policies.
Maintain current account information.
Never misrepresent yourself.
Always act in a manner that ensures a trustworthy experience for Amazon customers.
Never list products that may cause harm to Amazon customers.
Never engage in any misleading, inappropriate or offensive behavior. This applies to all your activities, including but not limited to:
- Information provided on your account
- Information provided in listings, content or images
- Communication between you and Amazon or you and our customers
Act fairly at all times. Unfair behavior includes but is not limited to the following:
- Behavior that could be deemed as manipulation or "gaming" of any part of the buying or selling experience
- Actions that could be perceived as manipulating customer reviews, including by directly or indirectly contributing false, misleading or inauthentic content
- Activities that could be perceived as attempting to manipulate Amazon's search results or sales rankings
- Actions that intentionally damage another seller, their listings or their ratings

Re: Harassment from seller?

Cakers3 — Sat, 27 Apr 2019 05:02:34 GMT

@sunshine45 No you do not have to list your phone number but OP must have hers in her account.

Ours isn't listed, either.

But the OP must have and Amazon will give it to independent sellers-I'm not sure exactly why. I know that it is preferred to have one if there is a problem with shipping.

If the OP didn't list her phone number then I have no idea how he managed to get it.

Unless if you are not a Prime Member you have to give it? I'm not sure what her situation is.

Re: Harassment from seller?

FranandZoe — Sat, 27 Apr 2019 06:57:48 GMT

I agree - report him to Amazon.

Re: Harassment from seller?

PickyCindy — Sat, 27 Apr 2019 09:22:57 GMT

Wow! I didn't know that if you don't leave a review for a seller it affects their rating. I would only think if you left a good or bad one it would do that. I choose not to in most cases to leave a review for a seller on Amazon. They may ask me to via email but I just delete the message. It's bad enough that the Ebay sellers want reviews; I'm not doing Amazon, too. Just saying.

Re: Harassment from seller?

Nataliesgramma — Sat, 27 Apr 2019 10:27:40 GMT

Report it to Amazon's CS. That is not supposed to happen.....

I've been a Prime member for 3 years....