topic Re: Amazon Returns in Community Chat

Amazon Returns

chrystaltree — Tue, 23 Apr 2019 21:43:43 GMT

Good news. Beginning in July, Kohl's will accept ALL Amazon returns in ALL of it's store. There are things that I don't buy from Amazon because I don't want the hassle of returning them. I won't have that concern now.

Re: Amazon Returns

Hoovermom — Tue, 23 Apr 2019 21:50:40 GMT

@chrystaltree wrote:
Good news. Beginning in July, Kohl's will accept ALL Amazon returns in ALL of it's store. There are things that I don't buy from Amazon because I don't want the hassle of returning them. I won't have that concern now.

@chrystaltree : Wow, that is some committment from Kohl's.

Re: Amazon Returns

SydneyH — Tue, 23 Apr 2019 22:30:29 GMT

The few times I had returns there were labels for UPS or USPS, which for me is much closer than the nearest Kohl's in my area.

Re: Amazon Returns

Pecky — Tue, 23 Apr 2019 21:59:03 GMT

That is awesome news!

Re: Amazon Returns

blackhole99 — Tue, 23 Apr 2019 21:59:55 GMT

@Hoovermom wrote:
@chrystaltree wrote:
Good news. Beginning in July, Kohl's will accept ALL Amazon returns in ALL of it's store. There are things that I don't buy from Amazon because I don't want the hassle of returning them. I won't have that concern now.
@chrystaltree : Wow, that is some committment from Kohl's.

IMO this is self serving on Kohl's part, they are trying to get more people into the store.

Re: Amazon Returns

I am still oxox — Tue, 23 Apr 2019 22:01:51 GMT

The returns dept at the closest Kohls is a nightmare, I will continue to use the UPS label and return them that way

Re: Amazon Returns

Trix — Tue, 23 Apr 2019 22:03:50 GMT

@blackhole99 wrote:
IMO this is self serving on Kohl's part, they are trying to get more people into the store.

@blackhole99 It may be self serving on Kohl's part, but if they can get a fraction of the people who may take advantage of the service to stop and shop their merchandise it will be a win win. In my neighborhood there are free standing Amazon locations whch accept returns and can also be used for picking up orders. They appear to be busy whenever I walk past one of them.

Re: Amazon Returns

deepwaterdotter — Tue, 23 Apr 2019 22:04:30 GMT

Is this only in stores in the greater Los Angeles, Chicago, and Milwaukee areas, or is it nationwide at all stores?

Re: Amazon Returns

ECBG — Tue, 23 Apr 2019 22:04:35 GMT

I returned a belt to amazon today. My instructions were to take unwrapped to a UPS store and just show them the email bar code.

MEGA easy!

Re: Amazon Returns

GAQShopr53 — Tue, 23 Apr 2019 22:12:04 GMT

@chrystaltree wrote:
Good news. Beginning in July, Kohl's will accept ALL Amazon returns in ALL of it's store. There are things that I don't buy from Amazon because I don't want the hassle of returning them. I won't have that concern now.

Anything that makes it easy for the customer will be good. This is also good news for Kohl's as the last time I visited one of their stores it was like a ghost town. It's almost like taking items to a UPS store and I can only imagine the volume of traffic this will create for some stores.

Re: Amazon Returns

nomless — Tue, 23 Apr 2019 22:20:44 GMT

@deepwaterdotter wrote:
Is this only in stores in the greater Los Angeles, Chicago, and Milwaukee areas, or is it nationwide at all stores?

The original post says all Kohl's starting in July.

Re: Amazon Returns

blackhole99 — Tue, 23 Apr 2019 22:23:42 GMT

@Trix That was the jest or the unspoken point of my post.

Re: Amazon Returns

hckynut — Tue, 23 Apr 2019 22:30:37 GMT

@SydneyH wrote:
The few times I have send a return there were labels for UPS or USPS, which for me is much closer than the nearest Kohl's in my area.

@SydneyH

Me too! Print off return labels/back in the container in which it came/put it on our back porch and UPS/USPS picks it up. Never been an issue with us for years, and the nearest Kohl's? Gotta drive 15 miles! No thanks.

hckynut

Re: Amazon Returns

hckynut — Tue, 23 Apr 2019 22:31:44 GMT

@SydneyH wrote:
The few times I have send a return there were labels for UPS or USPS, which for me is much closer than the nearest Kohl's in my area.

@SydneyH

hckynut

Re: Amazon Returns

deepwaterdotter — Tue, 23 Apr 2019 22:33:19 GMT

@nomless wrote:
@deepwaterdotter wrote:
Is this only in stores in the greater Los Angeles, Chicago, and Milwaukee areas, or is it nationwide at all stores?

The original post says all Kohl's starting in July.

Thanks for responding, I should have read more carefully.

Re: Amazon Returns

NYC Susan — Tue, 23 Apr 2019 22:39:14 GMT

@I am still oxox wrote:
The returns dept at the closest Kohls is a nightmare, I will continue to use the UPS label and return them that way

I'm with you. Even walking into Kohl's always stresses me out. Disorganization and long lines, apathetic employees, etc. I realize different locations vary, but that's been my experience at every Kohl's I've ever been to.

I can't remember the last time I returned something to Amazon, but I'll use whatever label they provide. I assume Kohl's is doing this to get customers into their stores, but it's not going to work on me!

It's good @chrystaltree posted, though, because I'm sure this will make things easier for some posters, and it's always good to share helpful info!

Re: Amazon Returns

sunshine45 — Tue, 23 Apr 2019 22:35:28 GMT

For the last two years, Amazon and department store chain Kohl’s had a limited partnership that allowed you to bring your return to 100 Kohl’s stores across the country. Today, the two companies announced that they’d expand this program to all 1,150 Kohl’s locations in the U.S.

Only last month, Kohl’s and Amazon also announced that the store would start carrying Amazon products in about 200 of its stores.

https://techcrunch.com/2019/04/23/you-can-now-take-your-amazon-returns-to-all-kohls-stores/

Re: Amazon Returns

millieshops — Tue, 23 Apr 2019 22:53:34 GMT

@HoovermomI see 2 immediate benefits for Kohl's. First, Amazon has to be paying them - and second, more people by far buy from Amazon than from Kohl's so they'll pick up some new customers who will look around now that they're in the store. Sounds like a win for both companies.

Re: Amazon Returns

Diva on The Q — Tue, 23 Apr 2019 22:59:24 GMT

@blackhole99 wrote:
@Hoovermom wrote:
@chrystaltree wrote:
Good news. Beginning in July, Kohl's will accept ALL Amazon returns in ALL of it's store. There are things that I don't buy from Amazon because I don't want the hassle of returning them. I won't have that concern now.
@chrystaltree : Wow, that is some committment from Kohl's.
IMO this is self serving on Kohl's part, they are trying to get more people into the store.

Sounds like a smart marketing strategy.

Re: Amazon Returns

10sluvr — Tue, 23 Apr 2019 23:00:47 GMT

it's not a win for the kohl's employees that will have to deal with nightmare returns. we all ready have to deal with furniture, etc. that is sold on line.

i don't see how this is an easier way to go, for amazon customers. time will tell.