topic Re: Why Does QVC Do This in Community Chat

Why Does QVC Do This

Jordan2 — Sun, 21 Apr 2019 21:36:20 GMT

I was watching the Urban Decay show and bought the 2 lipstick One Day Only. I could have sworn they said it was sold out last night. Today I look online, you can still buy them. I hate when the hosts say you need to order now, thy're going fast! It's like you should trip over yourself trying to put your order in! The only thing I can think of is maybe people decide they don't want the product, take it out of their cart or cancel the order. I feel it's deceptive of QVC to do this.

Re: Why Does QVC Do This

Susan Louise — Sun, 21 Apr 2019 21:41:39 GMT

@Jordan2 wrote:
I was watching the Urban Decay show and bought the 2 lipstick One Day Only. I could have sworn they said it was sold out last night. Today I look online, you can still buy them. I hate when the hosts say you need to order now, thy're going fast! It's like you should trip over yourself trying to put your order in! The only thing I can think of is maybe people decide they don't want the product, take it out of their cart or cancel the order. I feel it's deceptive of QVC to do this.

@Jordan2 What's deceptive? QVC can't control folks who cancel their orders.

Re: Why Does QVC Do This

CAcableGirl2 — Sun, 21 Apr 2019 21:41:46 GMT

@Jordan2 I think it could be for a couple of reasons.

1 - they are trying to get impulse buyers to order

2 - people put it in their cart and never check out

3 - the vendor has more available

Re: Why Does QVC Do This

CAcableGirl2 — Sun, 21 Apr 2019 21:45:17 GMT

@Jordan2 I was watching ITKWD a few weeks back and was interested in something while on air, and he said it sold out. A few hours later it became available, so I'm thinking some didn't check out and complete the purchase, and they might end up keeping a limited number "in reserve" just in case they oversell while multiple people are ordering through customer service at the same time.

Re: Why Does QVC Do This

NickNack — Sun, 21 Apr 2019 21:55:08 GMT

I think they've always done that. People may be putting it in their cart and not ordering it, but they don't let you cancel anymore.

Re: Why Does QVC Do This

Kachina624 — Sun, 21 Apr 2019 22:02:26 GMT

Earlier this afternoon I was watching an Earth shoe show. They had a slide with horrible reviews that came in a terracotta color. Kerstin kept saying how popular it was and you'd better grab it as it was getting so limited, blah, blah. After the show, I checked and it was still available in every size. QVC doesn't miss a trick when it comes to raking in those orders.

Re: Why Does QVC Do This

Warrior2022 — Sun, 21 Apr 2019 22:06:14 GMT

I am sure the inventory changes by the seond for the reasons already stated.

Re: Why Does QVC Do This

chrystaltree — Sun, 21 Apr 2019 22:21:07 GMT

When they say "sold out" on tv, that doesn't always mean it's sold out. I have heard various hosts say it 1000 time over the years. If you go to the website, there might still be some available and often, there are. They say sold out on tv because QVC is in tens of millions of homes and if something gets down to just a few hundred, they don't want thousands of people calling in and being disappointed. That's bad for business. This happened to me this morning. They said that a SG top was sold out in my size in the only two colors I was interested in. I went to the website I got the color I wanted because in reality, none of the colors were sold out in any size. It's just that the inventory was very low.

Re: Why Does QVC Do This

geezerette — Sun, 21 Apr 2019 22:39:15 GMT

Yep, it happens sometimes. Another example: yesterday I was watching a presentation and the host kept talking about colors getting limited and one selling out. At the time, I couldn’t decide if I wanted to order. After the presentation was over I decided I did, so I went online and the color I had wanted was on “Waitlist”, along with a few others, and one sold out. So I waited a couple of hours, went back, and all the “Waitlist” colors were available. However, the sold out item was still sold out.

They calculate how many people are on the phones and may be able to do that with the website too, I don’t know. Sometimes people change their minds or their calculations aren’t completely correct. They usually are pretty close though. Sometimes I’ll see an item that sold out on air be available afterwards, but if I wait too long, it is indeed gone.

Re: Why Does QVC Do This

Equuleus — Mon, 22 Apr 2019 02:09:28 GMT

@Jordan2 wrote:
I was watching the Urban Decay show and bought the 2 lipstick One Day Only. I could have sworn they said it was sold out last night. Today I look online, you can still buy them. I hate when the hosts say you need to order now, thy're going fast! It's like you should trip over yourself trying to put your order in! The only thing I can think of is maybe people decide they don't want the product, take it out of their cart or cancel the order. I feel it's deceptive of QVC to do this.

Sometimes people order and then cancel. I don't see your point for this post. If you wanted the lipstick and you ordered it, what is the problem?

Re: Why Does QVC Do This

Diva on The Q — Mon, 22 Apr 2019 03:14:37 GMT

It's just another selling tactic. The goal is to create a sense of urgency to influence the consumer to purchase whatever they are trying to sell. This method is used by anyone or any business whose objective is to sell. Nothing new or unusual.

Re: Why Does QVC Do This

x Hedge — Mon, 22 Apr 2019 15:10:58 GMT

@CAcableGirl2 wrote:
@Jordan2 I think it could be for a couple of reasons.

1 - they are trying to get impulse buyers to order
2 - people put it in their cart and never check out
3 - the vendor has more available

A former host explained this @Jordan2 , when she had a total sell out on her program.

She advised those who'd missed out to check back in 10 minutes, again in 30 minutes, etc repeating until about 48 hours.

As a host, she held off ordering until after the show, and often ran into her size or color being sold out.

She'd learned many shoppers will put something into their cart, then later log off without following thru with the purchase.

The item then shows up back in the inventory.

As far as ordering and then canceling within a few minutes, that is allowed with a few of my orders. (Shipped by manufacturer)

Can't think of that host's name. Pretty, young, dark hair, had a daughter.

Re: Why Does QVC Do This

Pqfan — Mon, 22 Apr 2019 15:32:27 GMT

@Diva on The Q wrote:
It's just another selling tactic. The goal is to create a sense of urgency to influence the consumer to purchase whatever they are trying to sell. This method is used by anyone or any business whose objective is to sell. Nothing new or unusual.

That is one thing I hated about sales. I preferred to calmly give information and let the buyer make an informed decision whether or not to buy but no they made us push so hard and bend the truth into a pretzel. 😞

Re: Why Does QVC Do This

Jordan2 — Mon, 22 Apr 2019 17:53:11 GMT

@Equuleus wrote:
@Jordan2 wrote:
I was watching the Urban Decay show and bought the 2 lipstick One Day Only. I could have sworn they said it was sold out last night. Today I look online, you can still buy them. I hate when the hosts say you need to order now, thy're going fast! It's like you should trip over yourself trying to put your order in! The only thing I can think of is maybe people decide they don't want the product, take it out of their cart or cancel the order. I feel it's deceptive of QVC to do this.
Sometimes people order and then cancel. I don't see your point for this post. If you wanted the lipstick and you ordered it, what is the problem?

Yes I was able to purchase the lipsticks, but I don't appreciate the hard sell, you better order it now, you may not get it if you wait It's the old if you snooze you lose.

Re: Why Does QVC Do This

LTT1 — Mon, 22 Apr 2019 17:59:05 GMT

@Jordan2

Yep! You got it right!

Re: Why Does QVC Do This

dex — Mon, 22 Apr 2019 19:53:37 GMT

@Jordan2 @You don’t appreciate the hard sell but it works...even on you so that is why they continue.I agree that it is frustrating if you don’t know that fact and think you missed out only to find it available online.

Re: Why Does QVC Do This

lovesrecess — Mon, 22 Apr 2019 20:14:57 GMT

They call them salespeople for a reason!

Re: Why Does QVC Do This

Cakers3 — Mon, 22 Apr 2019 22:29:26 GMT

@Kachina624 wrote:
Earlier this afternoon I was watching an Earth shoe show. They had a slide with horrible reviews that came in a terracotta color. Kerstin kept saying how popular it was and you'd better grab it as it was getting so limited, blah, blah. After the show, I checked and it was still available in every size. QVC doesn't miss a trick when it comes to raking in those orders.

@Kachina624 I saw that. LOL

So many times a color is sold out and when you look at the item on their website it's there in all sizes, all colors. LOL

And I'm talking immediately, so it's not like they are sitting in carts all over the place and immediately are back up in stock in a flash.

"Getting limited" takes aim at the impulse buyers and those who have to have it whether they really want it or not just because another customer may get it.

Those customers do exist.

And you know when they say such and such color is limited, that is the color they can't get rid of. LOL