topic Re: First problem with amazon in Community Chat

First problem with amazon

goldensrbest — Mon, 15 Apr 2019 19:54:15 GMT

I had ordered spray for my dog, got a note in my mailbox this morning ,post office had a pkg.that was leaking ,come to office , i did package seems empty, i go on chat to amazon, tell them what happened, i wanted charge taken off my card ,gave them the post masters name ,where to call, she was upset with getting leaking packages, well they want to wait for a few days before giving me a refund,then he tells me they may sens a new one, i wanted refund.

Re: First problem with amazon

Mj12 — Mon, 15 Apr 2019 19:57:23 GMT

@goldensrbest wrote:
I had ordered spray for my dog, got a note in my mailbox this morning ,post office had a pkg.that was leaking ,come to office , i did package seems empty, i go on chat to amazon, tell them what happened, i wanted charge taken off my card ,gave them the post masters name ,where to call, she was upset with getting leaking packages, well they want to wait for a few days before giving me a refund,then he tells me they may sens a new one, i wanted refund.

Did Amazon tell you that your refund could take a few days until they process this as a damaged item....or to just wait a few days?

Re: First problem with amazon

I am still oxox — Mon, 15 Apr 2019 19:59:37 GMT

Try again that does not sound like a typical Amazon answer

Re: First problem with amazon

chrystaltree — Mon, 15 Apr 2019 20:01:03 GMT

That's not an Amazon problem. It's only an Amazon problem if you don't get a refund OR a replacement. Either the vendor didn't package the product properly or something happened to it in the Post Office. Either way, right now it is not an Amazon problem. Give them time to resolve it for you. It was a 3rd party vendor and that is why they can't just refund you now. You purchased it from that vendor, not Amazon. So, they have to contact the vendor to find out if they want to refund or replace it.

Re: First problem with amazon

goldensrbest — Mon, 15 Apr 2019 20:14:17 GMT

@Mj12 wrote:
@goldensrbest wrote:
I had ordered spray for my dog, got a note in my mailbox this morning ,post office had a pkg.that was leaking ,come to office , i did package seems empty, i go on chat to amazon, tell them what happened, i wanted charge taken off my card ,gave them the post masters name ,where to call, she was upset with getting leaking packages, well they want to wait for a few days before giving me a refund,then he tells me they may sens a new one, i wanted refund.
Did Amazon tell you that your refund could take a few days until they process this as a damaged item....or to just wait a few days?

To wait a few days.

Re: First problem with amazon

goldensrbest — Mon, 15 Apr 2019 20:19:09 GMT

Some how the entire bottle leaked out .Post master said she had two packages just today ,that were all wet ,from leaking.Sold from amazon services.

Re: First problem with amazon

GAQShopr53 — Mon, 15 Apr 2019 20:26:21 GMT

I think you should have been issued your refund immediately and usually Amazon is good about doing so. I had a shipment (gallon of fish fertilizer) ordered from Amazon to open and spill all over the back of the UPS truck. It took days of searching for the undelivered package. Amazon asked if we could give it a few more days as to find out what was going on with the shipment. We finally got UPS to tell the truth about the package. Amazon asked if I wanted a replacement.

I was skeptical at first thinking it would spill again but eventually told them not to ship another gallon.They refunded me and my funds were in my account within days. I eventually ordered the fertilizer but in smaller containers. I discovered it may be an issue with liquids because the box was damaged (improperly packaged by the vendor) when it arrived but the contents was still inside the bottle. Thank goodness I found the fertilizer in a local store and did not have to order again.

Re: First problem with amazon

goldensrbest — Mon, 15 Apr 2019 20:28:11 GMT

This was a first for me ,i agree they always give a refund ,if problem, but not this time ,only ever had a handful of problems in 8 years.

Re: First problem with amazon

Marp — Mon, 15 Apr 2019 21:21:55 GMT

How problems are handled by Amazon depends on whether the item is sold by Amazon, sold by a vendor but fulfilled by Amazon or is strictly a third party sale.

Re: First problem with amazon

Kachina624 — Mon, 15 Apr 2019 23:56:21 GMT

I ordered a couple items on the same order last month. As best I can determine the smaller was placed in the same box as the larger one. It wasn't in the box nor did I get it separately. I have twice completed the proper CS form which assures me I'll get a response in 12 hours max. I have not received any response.

Re: First problem with amazon

Spurt — Tue, 16 Apr 2019 16:37:03 GMT

@Marp wrote:
How problems are handled by Amazon depends on whether the item is sold by Amazon, sold by a vendor but fulfilled by Amazon or is strictly a third party sale.

@Marp

But what made me mad about an Amazon 3rd party order was although I got a refund, Amazon ignored my complaint about the vendor posting of a photo of a name brand item, and including the name brand in the descption, but what I got instead was a poorly made cheap non-brand knock off and my review in which I stated this was deleted, and vendor is STILL at Amazon selling his bait and switch products ....and my complaint to Amazon merited no response... ...I guess they figured the refund was sent, but this person is a scammer and they dont seem to care....

After this and other bad experieces I dont shop Amazon....