topic Re: SO really ticked! in Community Chat

SO really ticked!

sipp — Thu, 28 Mar 2019 16:49:33 GMT

smileymad: I was one of the first people to be notified by a postcard that Vitamix was in a lawsuit- I sent in my info- asked for a replacement blade- months later it was denied by email and said if I wanted to be re-considered to send pictures and I sent full pictures of all the serial numbers the receipt from QVC the pics of the mixer itself- and 6 months later still nothing- I tried emailing them and it says email address is invalid- but it's A LINK! so I typed it into an email- says site is closed- what kind of ****** is that??? QVC should replace this imo!! they sold it to me!

Re: SO really ticked!

dex — Thu, 28 Mar 2019 17:04:33 GMT

@sipp @I think you should post on twitter and Instagram and everywhere you can think of.Maybe then vita mix will send the new blade.I am surprised that Q wouldn’t help.

Re: SO really ticked!

LindaSal — Thu, 28 Mar 2019 17:06:55 GMT

That is why I didn't even bother with it. Yes the Vitamix was very disappointing but I just bought an Oster blender that works even better.

Re: SO really ticked!

Spurt — Thu, 28 Mar 2019 18:15:08 GMT

With all their current issues I was some what surprised to see a Vitamix presented on ITKWD...even though it's a different model, a lot of QVC customers aren't happy with this brand right now.....K48229

Re: SO really ticked!

chrystaltree — Thu, 28 Mar 2019 19:02:02 GMT

Qvc is just the retailer, Qvc didn't manufacture it. Do Google search and you might get some information but honestly, I think you just have to accept that you aren't getting anything from that settlement.

Re: SO really ticked!

RespectLife — Thu, 28 Mar 2019 20:15:52 GMT

@sipp

Please know: THEY DO NOT SEND YOU NEW BLADES!

They will send you the info on how to package up the whole unit and return it to them for service. You have to send the entire unit back.

My last email said they are WAY behind and I will be contacted when it is my turn.

I am not bothering. Even w/ a prepaid label, I do not feel I should have to find a box, pack it, ship it etc. Can't even guess how many times the unit will be bounced back to the factory!!!

I agree, QVC is NOT responsible.....nor are ANY OTHER vendors when there is a product recall. It falls on the Mfg.

Re: SO really ticked!

Its Me LuLuBelle2 — Fri, 29 Mar 2019 00:03:53 GMT

I will say up front, I have no dog in this fight as I don't own a VitaMix. Also, to be transparent, the only thing I know about the VitaMix problem is the few posts I've read her.

To ask a legit question and play devil's advocate: is this one of those deals where this was done specifically for QVC? If so, why shouldn't the Q help make things right? When hosts say, as they often do, "XXX Manufacturer did this especially for us and our customers," shouldn't they stand behind the customer?

Just a thought. Look forward to your responses. TIA, LuLu

Re: SO really ticked!

Carmie — Fri, 29 Mar 2019 00:13:24 GMT

I never got any information about my Vitamix., no e-mail, no post card and no phone call. it's still working, so I guess I am okay with it.

Re: SO really ticked!

lovesrecess — Fri, 29 Mar 2019 00:59:22 GMT

I would never buy a Vitamix....unless I bought one at Costco and then I could return the whole thing for a full refund. I could never justify the price for how little I would probably use it.

Re: SO really ticked!

arrabella — Fri, 29 Mar 2019 01:10:09 GMT

@Its Me LuLuBelle2 wrote:
I will say up front, I have no dog in this fight as I don't own a VitaMix. Also, to be transparent, the only thing I know about the VitaMix problem is the few posts I've read her.

To ask a legit question and play devil's advocate: is this one of those deals where this was done specifically for QVC? If so, why shouldn't the Q help make things right? When hosts say, as they often do, "XXX Manufacturer did this especially for us and our customers," shouldn't they stand behind the customer?

Just a thought. Look forward to your responses. TIA, LuLu

I don't know if this has been answered but no, I bought mine at Costco.

Re: SO really ticked!

arrabella — Fri, 29 Mar 2019 01:16:44 GMT

@RespectLife wrote:

@sipp

Please know: THEY DO NOT SEND YOU NEW BLADES!

They will send you the info on how to package up the whole unit and return it to them for service. You have to send the entire unit back.

My last email said they are WAY behind and I will be contacted when it is my turn.

I am not bothering. Even w/ a prepaid label, I do not feel I should have to find a box, pack it, ship it etc. Can't even guess how many times the unit will be bounced back to the factory!!!

I agree, QVC is NOT responsible.....nor are ANY OTHER vendors when there is a product recall. It falls on the Mfg.

No, you only have to send the container back as it stated in the letter they sent to me. The reason they sent me a letter is they had the wrong e-mail addy. There was a post from someone a little while ago and they took the container to Fed-X and they packed it for her, sent it back at no cost to her.

Re: SO really ticked!

NicksmomESQ — Fri, 29 Mar 2019 01:23:08 GMT

@arrabella If you bought your Vitamix in Costco bring it back. They are known for accepting returns long after purchase. In this case there is a legal issue involving a blade.Tell that to them & how badly the company treated you.You have a good chance of getting your money back.

I returned a cordless phone about a year after I bought it because the handset stopped charging.

Re: SO really ticked!

arrabella — Fri, 29 Mar 2019 01:26:55 GMT

Thanks, good to know!

Re: SO really ticked!

tervuren — Fri, 29 Mar 2019 13:00:25 GMT

I just received notice that Vitamix will send notifications in May of how to package up container and return it to them for the replacement blades. Meanwhile unless you have another container you have no use of the blender. Who knows how long this process will take. I make smoothies in Vitamix just about everyday, so may just bite the bullet on this and purchase a new container.

Re: SO really ticked!

mimomof4 — Fri, 29 Mar 2019 15:57:16 GMT

I didn't send in the postcard but I submitted the claim online. I finally after months received an email from vitamix with my rebate coupon in January. I of course asked for the coupon instead of the replacement blade.