topic Re: Shipping Issue from QVC Ontario California Warehouse in Community Chat

Shipping Issue from QVC Ontario California Warehouse

LogoFan — Wed, 27 Mar 2019 21:42:13 GMT

I have had 2 orders being shipped from Ontario CA warehouse that I've never seen on order tracking before. Each order has been nothing but issues and delays.

I received an email from Q saying sorry for delay with your order but not which order was involved. I ordered a Denim & Co top and Lock and Lock item on 3/17. The tracking was really slow and this warehouse was involved. After receiving the delay email it moved later to Colorado. Now it indicates order delayed at present location in Colorado due to weather conditions. Trying to figure out why an order going to Chicago Illinois is traveling from California to Colorado. In addition, this package contains both orders. Never have I seen clothing shipped with kitchen items before.

My only suggestion to QVC would be to coordinate their warehouses better to customer locations. Has anyone else had similar experience or heard of this warehouse before?

NoRe: Shipping Issue from QVC Ontario California Warehouse

patbz — Wed, 27 Mar 2019 22:26:12 GMT

Ontario CA is a big hub for both UPS and FedEx.

Re: Shipping Issue from QVC Ontario California Warehouse

GAQShopr53 — Wed, 27 Mar 2019 22:50:14 GMT

Most of the items that have shipped from Ontario CA took about 7 days to arrive and be delivered to GA. I think the items were put on a plane and thus no tracking. I finally see the tracking when the items arrived in Jacksonville, FL. Perhaps that is the reason why no tracking because the items are not travelling via ground.

I also have had items ship from North Carolina and that is one place I don't want my items shipped from because it is the returns location. I could be wrong but I am thinking the CA warehouse probably has a lot of stock availability and QVC is trying to use that to fill orders.

Re: Shipping Issue from QVC Ontario California Warehouse

LogoFan — Wed, 27 Mar 2019 23:55:26 GMT

Thanks to all for your feedback about California location. Still just a bit confused about the routing from there to Colorado in order to get to Chicago. That together with crazy delays is just frustrating. I placed my order 10 days ago and now it is sitting in what I presume to be a snowstorm in Colorado for who knows how long.

I was waiting for the Lock and Lock especially because I want to share one of the glass loaf pans with a great neighbor here. Guess I should just stop watching the progress.

Re: Shipping Issue from QVC Ontario California Warehouse

shoekitty — Thu, 28 Mar 2019 01:39:12 GMT

Don't try to figure ot out. Lol. I live in California. I ordered ice cream from Santa Barbara, california. It went to Nevada, then Tennessee and then back to Northern California where I live. They did all thos in 2 days. The explanation is, they reduced shipping costs by hiring Fedex . Fed ex picks up near Santa Barbara , then air transports pkg to nevada and tennessee where their big hub is. Geesh. Go figure. Lol

Re: Shipping Issue from QVC Ontario California Warehouse

SeaGal — Thu, 28 Mar 2019 03:30:14 GMT

I made an order here n 3/20, imagine my elation when it shipped already the next day from Ontario Ca, this is the trip it took straight up I-5 to Seattle.

Ordered 3/20

Left Ontario Ca 3/21

Arrived Portland Or 3/21

Back to Ontario Ca 3/21

Arrived back in Portland 3/24

Arrived in Seattle 3/25

off to USPS sure post

Rec'd on 3/26

Quick out of the warehouse but why back and forth between Ontario and Portland, than sat 3 days there. Just 6 days total but could have been even quicker. I like having this new warehouse on the west coast. My last couple orders have arrived pretty quick, use to take 10 days min. before that.

eta~ @shoekitty was your ice cream still frozen?

Re: Shipping Issue from QVC Ontario California Warehouse

shoekitty — Thu, 28 Mar 2019 05:20:13 GMT

Yes!! Frozen solid

Re: Shipping Issue from QVC Ontario California Warehouse

ms traditional — Thu, 28 Mar 2019 11:00:41 GMT

since Ontario is an hour and a half from me, i thought that the new warehouse would speed up Caliornia deliveries. but, i think in the last year or so,only one or two of my orders actually came from there. weirdly my orders get shipped from NC SC PA regularly so i don't understand the logic frankly!

Re: Shipping Issue from QVC Ontario California Warehouse

LogoFan — Thu, 28 Mar 2019 15:37:48 GMT

@ms traditional wrote:
since Ontario is an hour and a half from me, i thought that the new warehouse would speed up Caliornia deliveries. but, i think in the last year or so,only one or two of my orders actually came from there. weirdly my orders get shipped from NC SC PA regularly so i don't understand the logic frankly!

Hi ms traditional, I am right there with you. If they are opening new warehouse locations they should coordinate with the location of the customer. I guess it would be a major undertaking to be able to do that though; it might involve moving inventory in massive amounts. Probably impossible to accomplish. However, that tracking back and forth is crazy.

I now know to cringe whenever I see my order starting in Ontario. My tracking now shows the package is somewhere in Chicago area and is expected to deliver next Monday.

I learned a lot here about UPS Hub locations here by complaining here. Thanks again to everyone.

Re: Shipping Issue from QVC Ontario California Warehouse

pattypeep — Thu, 28 Mar 2019 16:10:03 GMT

@LogoFan Interesting. I sent back two pair of IM's pants for different sizes. They made it to Ontario in good time, then they were returned to our main Post Office here where I live. Made a big loop. I track my returns and couldn't believe it. I've never had a problem with my returns. I contacted CS and said that I hope I receive my order as "returned" and am credited. One finally says "returned" and the other is still ~somewhere~.

Re: Shipping Issue from QVC Ontario California Warehouse

tropics21 — Thu, 28 Mar 2019 18:48:30 GMT

Sorry, but the issues with the "new Ontario, California" is because of QVC!! Every single item I ordered from there DOES NOT COME BY PLANE AS POSTED BY SOMEONE, IT IS BY PONY EXPRESS. THERE IS NO TRACKING BECAUSE IT IS IN A TRUCK GOING ACROSS THE COUNTRY!

I have called CS everything I see it finally shipped, to cancel, because QVC is a bad business relationship. They don't care, if they did they would have informed the qvc customers via their cheap website what is the REAL PROBELM, but they haven't.

I feel PART, not ALL of the shipping process is THAT QVC CONTINUES TO PUT THINGS ON AIR THAT THEY DON'T HAVE IN THEIR WAREHOUSE, OR CONTEMPLATING TO BE IN THE WAREHOUSE.....YET THEY DECEIVE THEIR CUSTOMERS BY NOT BEING UPFRONT.

DONE, DONE, DONE, QVC I AM NOT THE ONLY UNHAPPY CUSTOMER, YOU ARE DISRESPECTFUL TO YOUR LOYAL CUSTOMERS AND DECEIVING

Re: Shipping Issue from QVC Ontario California Warehouse

hennypenny — Sat, 30 Mar 2019 04:12:11 GMT

@shoekitty , So what flavors did you order from McConnels...? I do think some of the stores in northern Ca carry it. My son can get it in S. Lake Tahoe. But when he comes home he expects a freezer full.

Re: Shipping Issue from QVC Ontario California Warehouse

ShopGirlOriginal — Sat, 30 Mar 2019 11:24:27 GMT

I've had several orders shipping from Ontario take a really long time to process at the warehouse. At first I called to see what was going on and was told there was a 'glitch' that caused orders from 2 specific days to get skipped, which may have been true, but the lengthly processing times seem to be on-going. I have an order from 8 days ago still 'in process' and this is becoming the norm. The average time from order to ship date was about 3 days, before they switched warehouses to Ontario.

It used to be beauty and jewelry that took forever to leave the warehouse, but those items are shipping more quickly than clothing.

The bouncing around the country after shipment can't be helped, no matter how frustrating it is to watch my package go from South Carolina to New Jersey to Georgia to Pennsylvania, before getting to Virginia.

The warehouse processing time, though, that shouldn't be getting longer, just because it's on the West Coast. I now have to build in 2+ weeks to delivery from the order date, which is frustrating.

Re: Shipping Issue from QVC Ontario California Warehouse

shoekitty — Sat, 30 Mar 2019 22:51:01 GMT

@hennypenny wrote:
@shoekitty , So what flavors did you order from McConnels...? I do think some of the stores in northern Ca carry it. My son can get it in S. Lake Tahoe. But when he comes home he expects a freezer full.

Shoekitty said.

this time I was ordering the toasted coconut with the almonds and choco chips and the eureka lemon and marionberry.. The ice cream always comes in great condition. It's not cheap, but what is anymore. Some of the flavors have changed. My favorite used to be the earl gray tea with shortbread. Oh boy. It was good. Huge hunks of crispy, buttery shortbread with a cooling mild tea flavor ice cream. But they tweaked that one, and the cookies are soggy to me now, so I dont order that one. I love the seasonals!!

mcconnells uses the best ingredients! Everything is organic, or as close as can be. They still use milk from a local dairy, the fruits and such are local. Because of this, it doesn't have a long shelf life like regular store ice cream. But who keeps Mcconnells around long anyway, lol

Re: Shipping Issue from QVC Ontario California Warehouse

JustJazzmom — Sat, 30 Mar 2019 23:19:54 GMT

I cannot understand why an item in Ontario, CA ships to someone on the East Coast unless that is where that particular item is only located.

Re: Shipping Issue from QVC Ontario California Warehouse

qvcaddition — Sat, 30 Mar 2019 23:27:12 GMT

My returns went from No. can to Sparks Nev, to Onterio, Ca. CS issued my refunds. Getting ridiculous.

Re: Shipping Issue from QVC Ontario California Warehouse

RoughDraft — Sun, 31 Mar 2019 00:59:09 GMT

The first time I saw something I ordered coming from Ontario, I thought it was Canada. In truth, it might have come faster if it was. Every time I see the Ontario warehouse, I know my purchase will take at least a week or more to crawl to my house. I think they need to do a serious study on what's wrong out there.

Re: Shipping Issue from QVC Ontario California Warehouse

september — Sun, 31 Mar 2019 01:07:05 GMT

@JustJazzmom wrote:
I cannot understand why an item in Ontario, CA ships to someone on the East Coast unless that is where that particular item is only located.

Based on my limited experience with items I’ve recently purchased from QVC, it seems like many fashion orders are now being shipped out of Ontario, which is in the greater LA area. Since most fashion now is manufactured in China....wouldn’t a West Coast distribution center make the most sense?

Re: Shipping Issue from QVC Ontario California Warehouse

OnlyShopsOnline — Sun, 31 Mar 2019 03:37:25 GMT

I’m in Maryland. When I used to order clothing, it came from Pennsylvania and was delivered in 3 or 4 days.

I recently ordered two tops, and it took almost two weeks. And they came from California. In my opinion, this isn’t an acceptable amount of time.

As I mentioned in another post, this shipping time is like “the old days” when we ordered from catalogs.

Re: Shipping Issue from QVC Ontario California Warehouse

bikerbabe — Sun, 31 Mar 2019 05:01:09 GMT

I must admit I think it’s pretty funny that east coasters are unhappy with a two week delivery time for orders shipping from California. Before the Ontario warehouse opened this California girl as a matter of routine waited two weeks for QVC orders - for years.