topic Re: Weight Watchers erroneous charges in Community Chat

Weight Watchers erroneous charges

GSPgirl — Sun, 24 Mar 2019 01:49:56 GMT

I want to give all you WW customers a heads up on charges to my account. I have been a member for 4 years and Lifetime for 3.5 years. I noticed they have been charging me the Lifetime fee of $14.95 even though I have been getting weighed in once a month and staying within my weight range. I also do the scratch off and enter the code into the WW. website. I called the company and they won’t give me back my money without producing another scratch off code. I gave her the one I received this month and she said she couldn’t use that one because it had been used. I said yes by me three days ago! I always take a screen shot every time I enter these numbers and I receive a reference code. She wasn’t interested in any of those. I told her to cancel my membership and my husband cancelled his, too. The supervisor was supposed to call me an hour ago. I’m done with WW. I did call my Visa company and they are crediting me the money I was charged.

Re: Weight Watchers erroneous charges

deeva — Sun, 24 Mar 2019 03:42:03 GMT

I don’t blame you for canceling. That’s why I don’t use automatic bill pay,

Re: Weight Watchers erroneous charges

SahmIam — Sun, 24 Mar 2019 03:59:31 GMT

@GSPgirl Word is that WW will be discontinuing the free Lifetime program. This comes from a family member who is a member of the medical community and works with WW via the UK division. Glad you were able to get your money back; many don't.

Re: Weight Watchers erroneous charges

Kachina624 — Sun, 24 Mar 2019 07:12:34 GMT

No wonder they're losing members. I get the feeling they may be fighting for their financial lives.

Re: Weight Watchers erroneous charges

Gorgf — Sun, 24 Mar 2019 11:28:07 GMT

I had a one month WW trial on line offer a few years ago. I tried to cancel as did not care to keep going on line several times a day to record my food points. I had to fight to cancel and I know I did a week before the offer expired. This was done on purpose.

Re: Weight Watchers erroneous charges

Mmsfoxxie — Sun, 24 Mar 2019 16:53:27 GMT

Oh, my. Sorry it didn’t work out with their customer service for you @GSPgirl . I’ve been in and out of WW for years with auto billing and never had a problem. For me, the customer service has always been A+.

While I don’t like FreeStyle, the program works.....I just don’t work it at times.

Re: Weight Watchers erroneous charges

Jordan2 — Sun, 24 Mar 2019 14:55:54 GMT

@SahmIam wrote:
@GSPgirl Word is that WW will be discontinuing the free Lifetime program. This comes from a family member who is a member of the medical community and works with WW via the UK division. Glad you were able to get your money back; many don't.

I'm a Lifetime member for many years. I only had trouble once where I was charged, I did get my money back. As long as I stay within 2 pounds of my goal weight and get the voucher, send it in on time I've been okay. If WW does away with the free voucher, I won't be paying for it, I'll cancel it.

Re: Weight Watchers erroneous charges

GSPgirl — Sun, 24 Mar 2019 15:46:49 GMT

@Jordan2 wrote:
@SahmIam wrote:
@GSPgirl Word is that WW will be discontinuing the free Lifetime program. This comes from a family member who is a member of the medical community and works with WW via the UK division. Glad you were able to get your money back; many don't.
I'm a Lifetime member for many years. I only had trouble once where I was charged, I did get my money back. As long as I stay within 2 pounds of my goal weight and get the voucher, send it in on time I've been okay. If WW does away with the free voucher, I won't be paying for it, I'll cancel it.

I’m glad you said that. I have done all of the above. I don’t like their new software where you enter the number. I was treated like a criminal on the phone. I told her to look at my history. She still said for me to go get another scratch off. I said no. I grew up with WW. I know how all of this works. My husband cancelled, too. No supervisor ever called me back and you wonder why their stock is is the dumps.

Re: Weight Watchers erroneous charges

GSPgirl — Sun, 24 Mar 2019 15:48:58 GMT

@Mmsfoxxie wrote:
Oh, my. Sorry it didn’t work out with their customer service for you @GSPgirl . I’ve been in and out of WW for years with auto billing and never had a problem. Fir me, the customer service has always been A+.

While I don’t like FreeStyle, the program works.....I just don’t work it at times.

Thanks. This has been my favorite program so far. You don’t get a new card every month, if you don’t weigh within 2 pounds. So there was no reason why she wouldn’t give me my money back.

Re: Weight Watchers erroneous charges

GSPgirl — Sun, 24 Mar 2019 15:49:43 GMT

@deeva wrote:
I don’t blame you for canceling. That’s why I don’t use automatic bill pay,

Thank you. Me too. My visa company gave me my money back.

Re: Weight Watchers erroneous charges

SahmIam — Sun, 24 Mar 2019 19:51:59 GMT

@Jordan2 Whether the zero fee for Lifetime hits next year or in the next few years depends on the financial standing of WW. The organization is run differently in the UK due to NH and what is considered preventive care there vs here. I don't believe WW charges on a sliding scale in the US; it used to in the UK and is now free for the majority. Lifetime, therefore, is free as well. It comes down to the numbers crunched and if WW is losing on the free Lifetime members, then it's going to be eliminated. Personally, I think it's the DUMBEST idea ever from WW but, it's all about the bottom line. Look for additional changes in the next year one of which is already being tested in parts of the US: leaders and those who weigh you in no longer have to have attained goal weight. The new WW is not about having lost the weight, it's about loving yourself at the size you are and being happy with yourself. Weight Loss is no longer the "goal" of joining WW.

My locations are part of the testing for this: it was part of why I left WW (along with many other reasons I've already mentioned).

Re: Weight Watchers erroneous charges

qualitygal — Sun, 24 Mar 2019 19:54:54 GMT

They won't quit sending me emails when I've requested it many times over. I just delete them now.

Re: Weight Watchers erroneous charges

PilatesLover — Mon, 25 Mar 2019 13:39:53 GMT

You must have got a bad rep, try again.

I was erroneously charged twice. Once when I switched from an employee to a free lifer, and once when my credit card updated but I forgot to change it in my profile.

I've called and it's been fixed up with an apology and a thank you.

Try doing a live chat. Ask for a supervisor if necessary.