topic Re: Check your returns for refunds in Community Chat

Check your returns for refunds

MaeE — Sat, 23 Mar 2019 06:05:29 GMT

I am finding returns that are not creditec to my acct. I have to go on my EP orders every so often to make sure I get refunds and that the EP is stopped...This has gone on for years. No telling how much QVC has cheated me out of on returns I didn't check later...just be aware

Re: Check your returns for refunds

GiantsLover — Sat, 23 Mar 2019 07:39:29 GMT

Hi MaeE:

I have written step by step of how you can also very easily track your returns, which is entailed, but also very easy to do, and I hope you and others find it helpful.

When I return something anywhere I do the following and place it in a folder marked returns by my computer area. I keep checking until I see the refund from the company and the refund in my VIsa Card Bank Checking Account:

For all returned items I contact the Company Customer Service Dept and explain why I need to return the item, and if it came with a prepaid return shipping label I tell them to note my account , and do not charge me for the return, or deduct any amount from my full refund expected back to my VIsa Bank Card.

If the item did not come with a prepaid return label I ask if I could print one out from their website and attach to the return box, or if they can mail me a prepaid retun shipping label, and ask them to also note that on my account and ensure I receive it before my 30 day trial period expires, so I receive it and have time enough to return it back and still get my full refund. I also write the date of the telecommunication, and name of Customer Service Representative so I also have that information regarding all of my returns.

I list the item number

I list the name of the item and make a print out with photograph if applicable, of the full description of the iitem from the Company web site details page..

I list the full description including warranty period.

If returning for specific reason, examples to be circled or check marked can be various which include the following:

Missing parts, defective, damaged, dead on arrival, previously used and not brand new, but charged brand new purchase pricing, not as described or expected,, or other.

I list the date of the VIsa Card charge

I list the full description of the price I was charged by subtotal then grand total..

If on easy pays I list the full amount of the item and # of easy pays by month and date.

I mark the calendar when the try me trial period is close to ending which usually is 30 days to return an item for a valid reason, or as reasons listed herein.

This system works best for me, and is so easy to track and receive all my refunds due me, with no hassles or problems remembering why, what, and when I returned items.

I also make a photocopy of any prepaid UPS or USPS return labels with track #'s so they can be easily tracked on the internet, and I also track with newgistics track # too for USPS returns.

If prepaid labels are not offered I ask if I can pay UPS or postal and call the company to let them know the track # and the full price I was charged to return the item, and if defective or missing anything relative to what I listed above I ask for a full VIsa Card refund of what I had to pay out of pocket to ship the item back without receiving the usual prepaid return shipping labels.

Re: Check your returns for refunds

x Hedge — Sat, 23 Mar 2019 08:32:19 GMT

@GiantsLover wrote:
Hi MaeE:

I have written step by step of how you can also very easily track your returns, which is entailed, but also very easy to do, and I hope you and others find it helpful.

When I return something anywhere I do the following and place it in a folder marked returns by my computer area. I keep checking until I see the refund from the company and the refund in my VIsa Card Bank Checking Account:

For all returned items I contact the Company Customer Service Dept and explain why I need to return the item, and if it came with a prepaid return shipping label I tell them to note my account , and do not charge me for the return, or deduct any amount from my full refund expected back to my VIsa Bank Card.
If the item did not come with a prepaid return label I ask if I could print one out from their website and attach to the return box, or if they can mail me a prepaid retun shipping label, and ask them to also note that on my account and ensure I receive it before my 30 day trial period expires, so I receive it and have time enough to return it back and still get my full refund. I also write the date of the telecommunication, and name of Customer Service Representative so I also have that information regarding all of my returns.

I list the item number
I list the name of the item and make a print out with photograph if applicable, of the full description of the iitem from the Company web site details page..
I list the full description including warranty period.
If returning for specific reason, examples to be circled or check marked can be various which include the following:
Missing parts, defective, damaged, dead on arrival, previously used and not brand new, but charged brand new purchase pricing, not as described or expected,, or other.
I list the date of the VIsa Card charge
I list the full description of the price I was charged by subtotal then grand total..
If on easy pays I list the full amount of the item and # of easy pays by month and date.
I mark the calendar when the try me trial period is close to ending which usually is 30 days to return an item for a valid reason, or as reasons listed herein.

This system works best for me, and is so easy to track and receive all my refunds due me, with no hassles or problems remembering why, what, and when I returned items.
I also make a photocopy of any prepaid UPS or USPS return labels with track #'s so they can be easily tracked on the internet, and I also track with newgistics track # too for USPS returns.

If prepaid labels are not offered I ask if I can pay UPS or postal and call the company to let them know the track # and the full price I was charged to return the item, and if defective or missing anything relative to what I listed above I ask for a full VIsa Card refund of what I had to pay out of pocket to ship the item back without receiving the usual prepaid return shipping labels.

That's quite a strategy @GiantsLover .

Re: Check your returns for refunds

newagain888888 — Sat, 23 Mar 2019 10:13:27 GMT

Your organizational skills and efficiency are both admirable and impressive! For me, all of that work sounds exhausting. I can’t say I’ve made many purchases from QVC worth that much effort, and I’ve bought a lot over the years. It seems it should be easier to track and keep up with returns and refunds without being a bookeeper. If a company like Amazon can do it, QVC can too.

Re: Check your returns for refunds

sarahpanda — Sat, 23 Mar 2019 10:22:04 GMT

Eye opener ! All the more reason I am - and have been cutting back on my purchases. The billing/credit department needs to get up to speed.

Re: Check your returns for refunds

shaggygirl — Sat, 23 Mar 2019 12:03:44 GMT

@GiantsLover wrote:
Hi MaeE:

I have written step by step of how you can also very easily track your returns, which is entailed, but also very easy to do, and I hope you and others find it helpful.

When I return something anywhere I do the following and place it in a folder marked returns by my computer area. I keep checking until I see the refund from the company and the refund in my VIsa Card Bank Checking Account:

For all returned items I contact the Company Customer Service Dept and explain why I need to return the item, and if it came with a prepaid return shipping label I tell them to note my account , and do not charge me for the return, or deduct any amount from my full refund expected back to my VIsa Bank Card.
If the item did not come with a prepaid return label I ask if I could print one out from their website and attach to the return box, or if they can mail me a prepaid retun shipping label, and ask them to also note that on my account and ensure I receive it before my 30 day trial period expires, so I receive it and have time enough to return it back and still get my full refund. I also write the date of the telecommunication, and name of Customer Service Representative so I also have that information regarding all of my returns.

I list the item number
I list the name of the item and make a print out with photograph if applicable, of the full description of the iitem from the Company web site details page..
I list the full description including warranty period.
If returning for specific reason, examples to be circled or check marked can be various which include the following:
Missing parts, defective, damaged, dead on arrival, previously used and not brand new, but charged brand new purchase pricing, not as described or expected,, or other.
I list the date of the VIsa Card charge
I list the full description of the price I was charged by subtotal then grand total..
If on easy pays I list the full amount of the item and # of easy pays by month and date.
I mark the calendar when the try me trial period is close to ending which usually is 30 days to return an item for a valid reason, or as reasons listed herein.

This system works best for me, and is so easy to track and receive all my refunds due me, with no hassles or problems remembering why, what, and when I returned items.
I also make a photocopy of any prepaid UPS or USPS return labels with track #'s so they can be easily tracked on the internet, and I also track with newgistics track # too for USPS returns.

If prepaid labels are not offered I ask if I can pay UPS or postal and call the company to let them know the track # and the full price I was charged to return the item, and if defective or missing anything relative to what I listed above I ask for a full VIsa Card refund of what I had to pay out of pocket to ship the item back without receiving the usual prepaid return shipping labels.

@GiantsLover

And then you go take a nap right?

Re: Check your returns for refunds

GCR18 — Sat, 23 Mar 2019 14:18:43 GMT

Nobody cares about your money more than you do. It's a good practice to look at your refunds.

Re: Check your returns for refunds

Ketra — Sat, 23 Mar 2019 16:01:36 GMT

@GCR18 wrote:
Nobody cares about your money more than you do. It's a good practice to look at your refunds.

@GCR18 Good advice. Maxine Rocks!😄

Re: Check your returns for refunds

KingstonsMom — Sat, 23 Mar 2019 16:44:27 GMT

@shaggygirl

I need a nap from just reading all of that!

My eyes glazed over, LOL!

Re: Check your returns for refunds

Bri369 — Sat, 23 Mar 2019 16:54:10 GMT

@GiantsLover wrote:
Hi MaeE:

I have written step by step of how you can also very easily track your returns, which is entailed, but also very easy to do, and I hope you and others find it helpful.

When I return something anywhere I do the following and place it in a folder marked returns by my computer area. I keep checking until I see the refund from the company and the refund in my VIsa Card Bank Checking Account:

For all returned items I contact the Company Customer Service Dept and explain why I need to return the item, and if it came with a prepaid return shipping label I tell them to note my account , and do not charge me for the return, or deduct any amount from my full refund expected back to my VIsa Bank Card.
If the item did not come with a prepaid return label I ask if I could print one out from their website and attach to the return box, or if they can mail me a prepaid retun shipping label, and ask them to also note that on my account and ensure I receive it before my 30 day trial period expires, so I receive it and have time enough to return it back and still get my full refund. I also write the date of the telecommunication, and name of Customer Service Representative so I also have that information regarding all of my returns.

I list the item number
I list the name of the item and make a print out with photograph if applicable, of the full description of the iitem from the Company web site details page..
I list the full description including warranty period.
If returning for specific reason, examples to be circled or check marked can be various which include the following:
Missing parts, defective, damaged, dead on arrival, previously used and not brand new, but charged brand new purchase pricing, not as described or expected,, or other.
I list the date of the VIsa Card charge
I list the full description of the price I was charged by subtotal then grand total..
If on easy pays I list the full amount of the item and # of easy pays by month and date.
I mark the calendar when the try me trial period is close to ending which usually is 30 days to return an item for a valid reason, or as reasons listed herein.

This system works best for me, and is so easy to track and receive all my refunds due me, with no hassles or problems remembering why, what, and when I returned items.
I also make a photocopy of any prepaid UPS or USPS return labels with track #'s so they can be easily tracked on the internet, and I also track with newgistics track # too for USPS returns.

If prepaid labels are not offered I ask if I can pay UPS or postal and call the company to let them know the track # and the full price I was charged to return the item, and if defective or missing anything relative to what I listed above I ask for a full VIsa Card refund of what I had to pay out of pocket to ship the item back without receiving the usual prepaid return shipping labels.

I don't think I would shop online if I had to do all that...

Re: Check your returns for refunds checking my credit card bill

Rosebud 06 — Sat, 23 Mar 2019 16:58:00 GMT

I have a terrible time checking my receipts on my credit card bill. I have a hard time on Q.V.C's statement trying to find the item number. H.S.N. there statements are so easy.they state the name of the item purchased how many easy pays are left. I could be cheated on Q.V.C. statement I find them complicated to read. Am I making something more difficult then it is.

Re: Check your returns for refunds

froggy — Sat, 23 Mar 2019 17:14:32 GMT

I have never had a return that was not properly credited to my account. I find it hard to believe that anyone has gone for years having problems getting credit for returns.

If it is so hard to keep track of stop using easypay.

Re: Check your returns for refunds

KingstonsMom — Sat, 23 Mar 2019 17:32:16 GMT

I never use the return label, it takes too long to get there and credit issued, but several times (over 23 years), they still deducted the return label fee.

One quick call and they were credited back, but I still watch for that.

Overall, not a bad average of mistakes over 23 years.

Re: Check your returns for refunds

GiantsLover — Sat, 23 Mar 2019 19:17:37 GMT

Yes it is quite a strategy Hedge and it works quite well for my needs, so that is all that matters to me.

Re: Check your returns for refunds

GiantsLover — Sat, 23 Mar 2019 19:27:03 GMT

I have always had and continue to possess quite a lot of patience, and a vast amount of energy, so I am very well blessed in those categories.

I have purchased QVC items since I was single, and through my marriage, up to current date, so I have purchased a vast collection of many QVC items from all QVC categories.

I use everything I have purchased, and also purchased multiples as gifts, so for me I love and am grateful to QVC for all their wonderful one of a kind items, and all their inventory, and will keep purchasing for myself and others.

Re: Check your returns for refunds

GiantsLover — Sat, 23 Mar 2019 19:31:32 GMT

No I did not need to take a nap.

Being very organized comes naturally, others have difficulties in that task, but I do not.

I enjoy being thorough and keeping abreast of everything, especially my numerous purchases, some returns, and whatever refunds are due me.

Re: Check your returns for refunds

GiantsLover — Sat, 23 Mar 2019 19:43:06 GMT

This reply was posted:

I don't think I would shop online if I had to do all that.

My reply is no one is forcing you to shop on line, or do what I do.

I am a firm believer in these very wise words "Knowledge is power".

It is a free country and a matter of choice which you and everyone else are free to choose to make, but total organization I find to be very enjoyable.

I also like to ensure everything is in order, and I never leave anything to chance, because that may promote additional misunderstandings, and mistakes.

Re: Check your returns for refunds

Maxine49 — Sat, 23 Mar 2019 20:55:59 GMT

I admire your organization---very impressive!

Re: Check your returns for refunds

KatieB — Sat, 23 Mar 2019 23:23:05 GMT

@KingstonsMom wrote:
@shaggygirl

I need a nap from just reading all of that!

My eyes glazed over, LOL!

Me too!! It was too much for me to read to begin with... So I know I would not go thru all of that...

Re: Check your returns for refunds

GiantsLover — Sun, 24 Mar 2019 08:10:05 GMT

Thanks for your kind reply Sheesh.