topic Re: Question for Amazon Prime customers about returns in Community Chat

Question for Amazon Prime customers about returns

SeaMaiden — Thu, 21 Mar 2019 23:50:58 GMT

I ordered something on my Amazon Prime....but came to realize it was not needed, and want to return it. I never opened it.

Do I have To send it back on my own dime? I have never returned anything to Amazon. I am a bit confused by the step by step process. Do they give you a free shipping label or do I have to pay to ship it back?

Re: Question for Amazon Prime customers about returns

butterfly123 — Thu, 21 Mar 2019 23:59:57 GMT

@SeaMaiden

Amazon will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of an Amazon error, we will not refund the original shipping fees. If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon's general returns policy. In addition, some special product, order, or handling fees may still apply.

Re: Question for Amazon Prime customers about returns

Hoovermom — Fri, 22 Mar 2019 00:00:17 GMT

Go to your account and then your orders. Click on the particular order and select "return or replace item". Follow the instructions. Simple and easy.

Re: Question for Amazon Prime customers about returns

KingstonsMom — Fri, 22 Mar 2019 00:02:09 GMT

@SeaMaiden

Just go to your Amazon account, then order history, then find the order you need to return and there will be a place to click on saying, 'return this order'.

They will email you a return label, with no charge to return.

Re: Question for Amazon Prime customers about returns

pigletsmom — Fri, 22 Mar 2019 00:11:36 GMT

Also I've found I get my refund the same day I drop it off at UPS.

Re: Question for Amazon Prime customers about returns

NickNack — Fri, 22 Mar 2019 00:12:47 GMT

@SeaMaiden As others have said, go into your orders, click on "return" and follow the instructions to print the shipping label. I'm pretty sure that sometimes you have to pay for returns and sometimes you don't. I'm not positive about that but feel sure that sometimes I've paid for them. They will tell you how much they will refund you.

You will get your refund immediately. If they don't receive your return they charge your card again, but they do credit you immediately.

Re: Question for Amazon Prime customers about returns

SeaMaiden — Fri, 22 Mar 2019 00:33:34 GMT

ThankYou everyone who responded. I figured it out now.....should of had a V-8😄

UPS will pick it up tomorrow.

Thanks again!🙂

Re: Question for Amazon Prime customers about returns

K9buddy — Fri, 22 Mar 2019 00:39:56 GMT

When you find something you want to order, it tells you on that page if it’s eligible for free returns. If it’s not and you choose to have UPS pick it up, there is a charge for the pickup as opposed to dropping it off yourself.

Re: Question for Amazon Prime customers about returns

hckynut — Fri, 22 Mar 2019 02:30:39 GMT

@SeaMaiden

Call their Customer Service phone number. They will be happy to help you.

1-866-216-1072

hckynut

Re: Question for Amazon Prime customers about returns

qvcaddition — Fri, 22 Mar 2019 03:20:19 GMT

@SeaMaiden

@SeaMaiden wrote:
I ordered something on my Amazon Prime....but came to realize it was not needed, and want to return it. I never opened it.

Do I have To send it back on my own dime? I have never returned anything to Amazon. I am a bit confused by the step by step process. Do they give you a free shipping label or do I have to pay to ship it back?

Wow, I just return a box to them today. I ordered by mistake. Their CS is so great. Emailed me a return slip. Took it to the UPS store, no shipping charge. Four hours later, I received an email from Amazon that my money refunded to my card. With QVC it takes forever.

Re: Question for Amazon Prime customers about returns

J Town Girl — Fri, 22 Mar 2019 04:20:42 GMT

@SeaMaiden , I believe you live in the Seattle area as I do. Did you know if you take any Amazon return to their main center in the Sodo Plaza there will not be any return charges. No matter why you are returning the item. It's real easy, you just go into the building and put the item into the little window they have. Within just an hour or so you will get an email saying your return is now processed.

If the item is too large, you can ring the bell and someone will assist you.

Usually I just get a return slip and go to our local UPS store but on occasion I have taken a large item right to the Sodo center.

Re: Question for Amazon Prime customers about returns

sunshine45 — Fri, 22 Mar 2019 04:29:11 GMT

had to return a partially damaged box of light bulbs about two weeks ago. they did not make me do a return. they issued me a full refund instead.

Re: Question for Amazon Prime customers about returns

jackthebear — Fri, 22 Mar 2019 11:34:29 GMT

@KingstonsMom wrote:
@SeaMaiden

Just go to your Amazon account, then order history, then find the order you need to return and there will be a place to click on saying, 'return this order'.

They will email you a return label, with no charge to return.

not all items are free to return, but you will find that out

when you get to the label page.

but it's a very simple quick process

Re: Question for Amazon Prime customers about returns

wonderfulworld — Fri, 22 Mar 2019 14:20:13 GMT

I seldom return to Amazon but did yesterday. I printed their label. Put it together as they said and took it to UPS store. They scanned it and before I got home I received an email saying my return had been credited.

No cost to me at all and no shipping cost either way. The only caveat is that if it is clothes they must have the original tags on.

Re: Question for Amazon Prime customers about returns

Georgiagrama — Fri, 22 Mar 2019 19:03:58 GMT

@SeaMaiden

Contact Amazon. They have the easiest return policy I've ever encountered. On two orders - one I did not like, and the other was broken, I did not even have to return the item.

Unless, when you order an item from a 3rd party that is not part of Prime, you do not have to pay for the return, and more often than not, once the item is scanned in by the post office or UPS, your refund has already been issued.

Re: Question for Amazon Prime customers about returns

Lisa now in AZ — Fri, 22 Mar 2019 19:36:29 GMT

I LOVE that Amazon empowers the people who answer the calls to make decisions and make the situation right for the customer. They process refunds as soon as they get notice that a return was scanned in. Often, you don't even have to return the product if it was their mistake. When in doubt, and even if there is minimal dollar amount difference, I will go with Amazon because I know I will be treated right.

Re: Question for Amazon Prime customers about returns

this is my nic — Sat, 23 Mar 2019 00:57:02 GMT

The OP stated the item was purchased with Prime so no s&h charges. Returning a Prime item shouldn't require s&h. This is why I have a Prime account! No s&h on items that say "Prime" in the Amazon site. I almost purchased an item that was not sold with Prime and immediately stopped when I saw the s&h charges.

Re: Question for Amazon Prime customers about returns

jackthebear — Sat, 23 Mar 2019 11:24:06 GMT

@K9buddy wrote:
When you find something you want to order, it tells you on that page if it’s eligible for free returns. If it’s not and you choose to have UPS pick it up, there is a charge for the pickup as opposed to dropping it off yourself.

said that much clearer than I did

Re: Question for Amazon Prime customers about returns

jackthebear — Sat, 23 Mar 2019 11:27:22 GMT

@this is my nic wrote:
The OP stated the item was purchased with Prime so no s&h charges. Returning a Prime item shouldn't require s&h. This is why I have a Prime account! No s&h on items that say "Prime" in the Amazon site. I almost purchased an item that was not sold with Prime and immediately stopped when I saw the s&h charges.

depends :

I ordered some plastic bags, when they arrived too small, when I was going to return, there was a fee. so Prime shipping doesn't always mean free returns.

sometimes they give me the locker option with or without a fee, sometimes ups/post office with or without a fee. looks random who knows the whys of Amz sometimes

Re: Question for Amazon Prime customers about returns

chrystaltree — Sat, 23 Mar 2019 13:40:20 GMT

@this is my nic wrote:
The OP stated the item was purchased with Prime so no s&h charges. Returning a Prime item shouldn't require s&h. This is why I have a Prime account! No s&h on items that say "Prime" in the Amazon site. I almost purchased an item that was not sold with Prime and immediately stopped when I saw the s&h charges.

Prime shipping does not always mean FREE shipping.