topic Returns for different size..... in Community Chat

Returns for different size.....

chiclet — Sun, 10 Mar 2019 11:54:27 GMT

If the new size for which you want to exchange is sold out do you still have to pay for return shipping?

Re: Returns for different size.....

Gorgf — Sun, 10 Mar 2019 11:58:38 GMT

You will be given a full refund instead of an exchange if your size is sold out or no longer available.

Re: Returns for different size.....

KingstonsMom — Sun, 10 Mar 2019 12:06:07 GMT

@chiclet

No return label fee, according to the last sentence in their exchange policy:

What's your policy for exchanges? Add To Reply

If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.

Re: Returns for different size.....

chiclet — Sun, 10 Mar 2019 12:07:45 GMT

@KingstonsMom wrote:
@chiclet

No return label fee, according to the last sentence in their exchange policy:

What's your policy for exchanges? Add To Reply
If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.

Thank you