topic Re: Having A Problem With Turbo Tax Online in Community Chat

Having A Problem With Turbo Tax Online

cuddlesmama — Tue, 05 Mar 2019 11:58:03 GMT

Everything was going great until I checked the preview and it had put in double of my bank interest. I went and checked what I had put in and I put in the correct amount but at the preview it still shows a double amount. So I went back and deleted the amount and checked once again the preview and it still doubled now, I don't know how to fix it and might have to go with H& R Block or buy the TT software. Have any of you had a problem with TT? Thanks.

Re: Having A Problem With Turbo Tax Online

LexaMom — Tue, 05 Mar 2019 12:49:46 GMT

My main problem with them - is that - since this is the first year I am not itemizing, I thought it would be simpler and less $$ to use the online version. Well - turned out - since I had a state refund last year I had to pay their premium rate plus they charged me extra to file my state return. Ended up costing me more than I paid when I itemized with their DVD version.

Re: Having A Problem With Turbo Tax Online

Allegheny — Tue, 05 Mar 2019 13:05:30 GMT

@cuddlesmama We don't use Turbo Tax Online; however I tried googling. The suggestion for people having problems similar to yours was to try using a different browser when logging into Turbo Tax. That doesn't make any sense to me, but thought I would just mention it.

Re: Having A Problem With Turbo Tax Online

software — Tue, 05 Mar 2019 13:23:06 GMT

To add to what @Allegheny mentioned, I would also reboot.

Sometimes when you make any kind of change in software, a reboot can reset everything.

IT specialists may disagree but I find it helps.

@cuddlesmama

Re: Having A Problem With Turbo Tax Online

Deree — Tue, 05 Mar 2019 13:42:11 GMT

I haven't had a problem with them for years but my taxes are pretty simple and I finished mine a few weeks ago. Certainly they never doubled my interest. I use the free version on-line but maybe if you use the paid version where you get Support they can help you. I agree about rebooting and trying a different browser.

Re: Having A Problem With Turbo Tax Online

Somertime — Tue, 05 Mar 2019 13:54:39 GMT

I would delete the entire entry not, just, the amount and then re-enter the bank information ,etc and the interest.

Re: Having A Problem With Turbo Tax Online

Bri369 — Tue, 05 Mar 2019 13:58:36 GMT

I would delete the entire entry also and start over.

Re: Having A Problem With Turbo Tax Online

PilatesLover — Tue, 05 Mar 2019 14:14:20 GMT

@LexaMom wrote:
My main problem with them - is that - since this is the first year I am not itemizing, I thought it would be simpler and less $$ to use the online version. Well - turned out - since I had a state refund last year I had to pay their premium rate plus they charged me extra to file my state return. Ended up costing me more than I paid when I itemized with their DVD version.

TurboTax did this to me last year, so I switched to TaxCut this year and they did the same underhanded thing to me. They forced me to buy premium simply because I had one small dividend to claim. You can't back out of it.

I'm going back to paper next year. They're both crooks.

Re: Having A Problem With Turbo Tax Online

2blonde — Tue, 05 Mar 2019 14:41:15 GMT

@PilatesLover ITA! I'm glad to hear I'm not the only old holdout who continues to do my own taxes on paper! I refuse to pay just to pay more taxes.

Since I stopped itemizing a couple years ago (not enough deductions), it's even easier than ever. I was worried about navigating the new forms this year, but because I only take the standard deduction (which has increased to $13,600 for over 65), it was really easy. I still have to pay (because I have two incomes), but it was a little less this year than the last two years. The state form is actually harder than the federal (I have to pay them too).

Re: Having A Problem With Turbo Tax Online

Lipstickdiva — Tue, 05 Mar 2019 14:53:39 GMT

@2blonde wrote:
@PilatesLover ITA! I'm glad to hear I'm not the only old holdout who continues to do my own taxes on paper! I refuse to pay just to pay more taxes.

Since I stopped itemizing a couple years ago (not enough deductions), it's even easier than ever. I was worried about navigating the new forms this year, but because I only take the standard deduction (which has increased to $13,600 for over 65), it was really easy. I still have to pay (because I have two incomes), but it was a little less this year than the last two years. The state form is actually harder than the federal (I have to pay them too).

@2blonde, Ohio's state form is horrible. I have a lot more issues with state than federal. It's like that with everything.

I do taxes for estates at work and I can breeze through a federal 1041 return but the state gives me fits.

Re: Having A Problem With Turbo Tax Online

Lipstickdiva — Tue, 05 Mar 2019 14:57:23 GMT

@cuddlesmama, I had always used TT on-line and never had an issue. Then a number of years ago, I started my return and had to stop part way through it. When I logged back in the next day, it was like someone else's information had been imported into my return.

I had gains and losses from stocks and bonds, gambling earnings and wages that weren't mine. I deleted everything out and started to use a different program.

Re: Having A Problem With Turbo Tax Online

2blonde — Tue, 05 Mar 2019 15:19:47 GMT

@Lipstickdiva Yes, as a fellow Buckeye, you hear what I'm saying about that awful tax form! Really, the federal was a breeze......I kept thinking I had missed something! I also hate that I have to fill out an online city RITA filing every year, even though I pay the 2% through my work deductions and the bottom line always comes out to a flat 0.

Re: Having A Problem With Turbo Tax Online

Lipstickdiva — Tue, 05 Mar 2019 15:23:46 GMT

@2blonde wrote:
@Lipstickdiva Yes, as a fellow Buckeye, you hear what I'm saying about that awful tax form! Really, the federal was a breeze......I kept thinking I had missed something! I also hate that I have to fill out an online city RITA filing every year, even though I pay the 2% through my work deductions and the bottom line always comes out to a flat 0.

@2blonde, we don't have RITA in my city. Our city has their own form we have to use, which is also a little confusing.

DH and I both work in the city we live so ours is a wash too but like you, we still have to complete the form and file it every year. One year I totally forgot about it and had to pay the $25.00 penalty. Boy was I mad at myself.

Re: Having A Problem With Turbo Tax Online

tobes — Tue, 05 Mar 2019 15:30:50 GMT

i used to use turbo until i accessed the free option and found out at the end the cost was greater than advertised. when it first started it was easy to use and cheap for fees

Re: Having A Problem With Turbo Tax Online

2blonde — Tue, 05 Mar 2019 15:31:28 GMT

@Lipstickdiva So they get you no matter what.......I bet they get lots of other people with that $25 too!

Re: Having A Problem With Turbo Tax Online

tobes — Tue, 05 Mar 2019 15:31:57 GMT

i used to use turbo until i accessed the free option and found out at the end the cost was greater than advertised. when it first started it was easy to use and cheap for fees. now i gp thru tax prepayer which is less costly

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tobes — Tue, 05 Mar 2019 15:33:06 GMT

Re: Having A Problem With Turbo Tax Online

3blackdogs — Tue, 05 Mar 2019 15:34:09 GMT

Delete the entire items (1099 entry) and then generate a new 1099.

Re: Having A Problem With Turbo Tax Online

Allegheny — Tue, 05 Mar 2019 15:37:43 GMT

The IRS supports a program for free tax preparation called VITA. The preparers are IRS trained volunteers.

My uncle used the services for several years. They electronically filed both his federal/state returns for free. His tax returns were not simple; involved capital gains/losses, RMDs, investiments.

At the time it was located at his local library. Please refer to link below.

https://www.irs.gov/individuals/free-tax-return-preparation-for-you-by-volunteers

Re: Having A Problem With Turbo Tax Online

icezeus — Tue, 05 Mar 2019 23:40:08 GMT

@Allegheny wrote:
The IRS supports a program for free tax preparation called VITA. The preparers are IRS trained volunteers.

My uncle used the services for several years. They electronically filed both his federal/state returns for free. His tax returns were not simple; involved capital gains/losses, RMDs, investiments.

At the time it was located at his local library. Please refer to link below.

https://www.irs.gov/individuals/free-tax-return-preparation-for-you-by-volunteers

@Allegheny

I work for a large county in California and they provide this service for their employees under a certain dollar threshold. I made an appointment and had my taxes prepared for free today on my lunch.

I was very pleased with this free service. Last year I paid a tax preparer $220.00.