topic Re: Frustrated in Community Chat

Frustrated

grandma2pkmh — Fri, 01 Mar 2019 20:20:44 GMT

I was trying to set up my account with Synchrony Bank to begin receiving eStatements. When I got to the part about inputing the last 4 digits of my SSN, it said it does not match their records. I gave them a call and after 5 minutes of automated questions, I was connected to a very nice lady. After her trying to find an answer for missing SSN she told me they can't enter that information which I sort of understand for privacy issues, but they only ask for the last four digits. She then proceeded to start to tell me that I need to MAIL them a copy of my SS card and Drivers License. That's where I stopped her and said no way would I mail those 2 items to anyone and thanked her for her help. Would you mail those to anyone?

Re: Frustrated

Deb0509 — Fri, 01 Mar 2019 20:22:58 GMT

NO!

Re: Frustrated

Mj12 — Fri, 01 Mar 2019 20:24:48 GMT

Absolutely not.

Re: Frustrated

Shogirl — Fri, 01 Mar 2019 20:26:18 GMT

I'm kicking myself for doing the same thing, but for some medical records. I went on vacation in a different state and ended up in the ER with kidney stones. Long story short, my dr. requested a CD of my CT scan that I had taken in the ER. OMG - it was like I had to give them an arm, a leg AND a copy of my drivers license. Well... guess what?! It's been 6 weeks ago I mailed this to them and I've receive nothing. I called about it twice and they said I was 'in the Q', whatever that means.

I knew I shouldn't, but yet I did. I hope nothing bad comes of this...

Re: Frustrated

hckynut — Fri, 01 Mar 2019 20:29:07 GMT

@grandma2pkmh

Even in this fb/google era of technology(know everything about you except when you p), this "nice" lady would hear a similar reply from me.

hckynut(john)

Re: Frustrated

hckynut — Fri, 01 Mar 2019 20:37:49 GMT

@Shogirl

"In the Q" usually means you are in some type of line, or order. When I download "on demand free movies", it starts downloading #1 then #2 in the order in which I selected them and says "Q".

I too hope nothing detrimental turns up for you because of this.

hckynut(john)

Re: Frustrated

Zhills — Fri, 01 Mar 2019 20:38:45 GMT

Synchrony Bank informed me that they are not set up to send E-Bills with QVC.

They will email a copy of your bill, for you to view, to an email address.

They do not send your bill to a bank or credit union; only to you!

I get an E-Bill from them for Amazon but not QVC!

Re: Frustrated

grandma2pkmh — Fri, 01 Mar 2019 20:42:07 GMT

@Zhills That is what I was trying to do, an eStatement to me at my email address.

Re: Frustrated

SeaMaiden — Fri, 01 Mar 2019 20:42:23 GMT

I guess if that is what they require then it depends on how important receiving the e statements are to you. They probably have a protocol to go through to make sure that it is YOU.

Re: Frustrated

croemer — Fri, 01 Mar 2019 20:46:10 GMT

Nope, did you ask her the SS on record?

Re: Frustrated

grandma2pkmh — Fri, 01 Mar 2019 20:53:14 GMT

@croemer No SSN on the account. I can only guess that I have had a Q card for so long and the Q didn't ask for SS back then.

Re: Frustrated

croemer — Fri, 01 Mar 2019 20:51:07 GMT

@grandma2pkmh wrote:
@croemer No SSN on the account.

WTHECK?

Re: Frustrated

Nightowlz — Fri, 01 Mar 2019 20:57:50 GMT

Is the account in your name only or are you married & the last 4 #'s they want are your DH's? If that's not the case I would call Synchrony Bank back & talk to someone else that knows how to help you.

All I did was login to my account & click I wanted paperless statements. I never had to send a copy of my SS# & drivers license.

I receive an email monthly from Synchrony Bank for my Q card statement if I owe any money.

This is the header of the email I receive.

my name here

Your QCard Statement from Synchrony Bank is Available Online

I don't click on their link in email to view my statment. I go direct to their site to login.

Re: Frustrated

KingstonsMom — Fri, 01 Mar 2019 20:57:54 GMT

My identity was stolen by an employee at a Dr.'s office I use and they tried to file taxes in my name.

HUGE ordeal to prove to IRS that I am who I am.

I now have a PIN code sent to me every year from IRS when we file our taxes, to assure that it's really me.

I don't think any entity should be allowed to require your SSN #, as a form of 'identification', but that's based on my own experience.

Re: Frustrated

chrystaltree — Fri, 01 Mar 2019 21:01:15 GMT

No, I would not mail those documents to them either. I had a similar situation several years ago. I belong to a professional organization, I have been a member for over 20 years. Before everything became all computerized. There are now a lot of things and assistance available online and when I tried to set up an online account with them; the last 4 digits of my SSN did not match. Perhaps it was a typo from back in the past; it could have been my error or their error but I declined to fax them a copy of my SSN or my pays stub. I totally understand that they just wanted to verify my SSN but I wasnt comfortable doing that and there was no need since my membership with them was not a necessity of life. I didn't need them. The person I spoke with referred the issue to someone higher who came up with a solution for me. He terminated my old membership. He told me to wait 72 hours and then start a new membership. After 20 years everything was different; my address, my phone number and of course the last 4 of my SSN since the old one was incorrect anyway. Their system would see me as a new person. I set up a new membership and everything was hunky dory.

Re: Frustrated

Nightowlz — Fri, 01 Mar 2019 21:02:09 GMT

@KingstonsMom wrote:
My identity was stolen by an employee at a Dr.'s office I use and they tried to file taxes in my name.

HUGE ordeal to prove to IRS that I am who I am.

I now have a PIN code sent to me every year from IRS when we file our taxes, to assure that it's really me.

I don't think any entity should be allowed to require your SSN #, as a form of 'identification', but that's based on my own experience.

@KingstonsMom

ITA with you on that. They can use birth date & drivers license number.

This is why I need to get our taxes filed before someone else tries to file for us. The IRS should give everyone a pin code that way they don't have to worry about someone else filing some other persons taxes. I imagine the scammers would just get the pin codes. They need to get a life of their own.

Re: Frustrated

Bri369 — Fri, 01 Mar 2019 21:02:10 GMT

I would never turn over a copy of my DL and SS to anyone.

Re: Frustrated

grandma2pkmh — Fri, 01 Mar 2019 21:04:27 GMT

@Nightowlz That's the problem, I need to create an account before I can login and it won't let me.

Re: Frustrated

Nightowlz — Fri, 01 Mar 2019 21:09:24 GMT

@grandma2pkmh wrote:
@Nightowlz That's the problem, I need to create an account before I can login and it won't let me.

@grandma2pkmh

If I remember right I had to enter my credit card number to get in to my account after I received card so I could set it up.

I would think you could get on using your card #? At least that way you could enter your SS#. You won't have a choice on that. They want to make sure you are who you say you are.

Re: Frustrated

KingstonsMom — Fri, 01 Mar 2019 21:11:59 GMT

@grandma2pkmh wrote:
@Nightowlz That's the problem, I need to create an account before I can login and it won't let me.

@grandma2pkmh

Then I personally would say that it's not that important to generate a paperless statement, if you HAVE to provide your SSN #.

It's just not worth the risk, IMO.