topic Re: QVC Gift Cards - UGH! in Community Chat

QVC Gift Cards - UGH!

Annabellethecat66 — Thu, 14 Feb 2019 22:44:58 GMT

About 3 months ago I decided to call QVC to see if gift cards expired.

CS told me no they don't. I gave them the numbers from 3 cards and they gave me the amounts and said they were all good.

I just decided to use them to buy some gold jewelry, I figured what they hay, I've had some of them for maybe 2 or so years!

Well, I used one for $75 and that worked but the other two for $30 and $50 have been used!

They still had the pin number covered up! I had to scratch it off to try to use it! How could they have been used and who would have used them?

Mine wouldn't go through without the pin number? I'd taken a felt tip pin and wrote the amount of each on on the front of it when I'd called QVC.

This is interesting. How could they have been used without giving out the pin number anyway.

THIS is why I'll never use another QVC gift card. They were given to me by family and friends.

I never bothered to use them because it's such a pain and I order everything automatically without talking to a person.

Oh! Well! I know I've never used the things. Go figure...it really bothers me though.....

Re: QVC Gift Cards - UGH!

Mom2Dogs — Thu, 14 Feb 2019 22:48:54 GMT

@Annabellethecat66...that stinks....I wonder if QVC can track the gift card via it's number? I would certainly call and ask.

Re: QVC Gift Cards - UGH!

tansy — Thu, 14 Feb 2019 23:03:20 GMT

Get the mods involved, @Annabellethecat66. Can you edit your title?

Re: QVC Gift Cards - UGH!

Annabellethecat66 — Thu, 14 Feb 2019 23:08:10 GMT

@Mom2Dogs Probably not...But I am right, aren't I? How could the cards be used if the pin number was totally covered up?

I even had a hard time uncovering the pin numbers on the cards. I was afraid I was going to scratch off the pin numbers.

One card was for $30 and the other was for $50. The one I used was for $75.

I guess I'll never know. I've never used a gift card that I didn't have to recite the pin number....just doesn't make sense.

I thought maybe the first person had taken down the huge numbers incorrectly, but when I gave it to the CS girl she took down the same numbers and said they'd been used.

Again, I'll never use a QVC gift card again. It's $80 but $80 is chump change, right?

I remember my friend gave me the $75 gift card maybe 2 Christmases ago and my daughters gave me the other two cards, at least 2 years ago.

But they both specifically said 'they'd been USED'. Whatever.

Re: QVC Gift Cards - UGH!

Annabellethecat66 — Thu, 14 Feb 2019 23:12:37 GMT

@tansy I called customer service so I don't think the mods can do anything.

Doesn't matter. What's done is done. It just stinks.

Re: QVC Gift Cards - UGH!

lovescats — Thu, 14 Feb 2019 23:38:30 GMT

maybe your daughters used the gift cards by mistake. Maybe they were applied to their accounts by mistake and they didn't know that and they gave them to you.

Re: QVC Gift Cards - UGH!

NEvans2 — Fri, 15 Feb 2019 01:42:56 GMT

@Annabellethecat66 give CS another call. Everything in retail is computerized, they should be able to tell you what day they were used and even what was bought. I spent my whole life in retail and only retired 16 months ago so I'm not that far removed from what goes on in that business. There is a huge market for stolen gift cards and the card itself doesn't have to be stolen. Professional thieves now have devices that can scan the card and get the info off the back. Not sure if it also gets the pin. QVC gift cards are sold at grocery stores and other retail outlets, which makes it much easier to steal info. But you are right about having to use the pin # with purchase. Good luck!

Re: QVC Gift Cards - UGH!

January121 — Fri, 15 Feb 2019 02:05:31 GMT

Something is WRONG WRONG WRONG here ... how could the gift cards be used if the pin number was never scratched off? .... you have to pursue this further ... it’s not the point that it’s only $80.00 ... the point is that the $80.00 was stolen!!! ...

I am a very suspicious person & am thinking that because the cards were over a year old that MAYBE, just maybe, someone at the bank(?) that issues these gift cards has the ability to scan the files to see older unused cards & assume that they were forgotten about .... they possibly could have taken the gift card & pin numbers & placed an order for themselves or family ... you have to look into this further!!!

Re: QVC Gift Cards - UGH!

threecees — Fri, 15 Feb 2019 03:05:47 GMT

I would also investigate this even if it was a smaller dollar amount of gift card.

I need to know why and how they are no longer valid so this could not happen

again.

Re: QVC Gift Cards - UGH!

FranandZoe — Fri, 15 Feb 2019 14:01:14 GMT

I agree with everyone - don't let it go!

Re: QVC Gift Cards - UGH!

RespectLife — Fri, 15 Feb 2019 15:39:42 GMT

@NEvans2 wrote:
@Annabellethecat66 give CS another call. Everything in retail is computerized, they should be able to tell you what day they were used and even what was bought. I spent my whole life in retail and only retired 16 months ago so I'm not that far removed from what goes on in that business. There is a huge market for stolen gift cards and the card itself doesn't have to be stolen. Professional thieves now have devices that can scan the card and get the info off the back. Not sure if it also gets the pin. QVC gift cards are sold at grocery stores and other retail outlets, which makes it much easier to steal info. But you are right about having to use the pin # with purchase. Good luck!

@Annabellethecat66

I agree with @NEvans2

I had an emailed Q GC that I couldn't remember if I had used. (nothing to scratch off in an emailed gift card)

They were able to tell me EXACTLY which order it was used on.

Quite honestly, I would deal with the Mods. They are much better trained it seems than C/S reps on the phone.

Re: QVC Gift Cards - UGH!

Mom2Dogs — Fri, 15 Feb 2019 22:16:41 GMT

I understand that the OP does not care at this point...she probably does not 'need' the money, but if it were me I would have been on the phone until I was given an answer that was believable.....I never let this sort of thing go until I am satisfied....just my personality.

Re: QVC Gift Cards - UGH!

Annabellethecat66 — Fri, 15 Feb 2019 23:17:40 GMT

@RespectLife I already cut the @#$% up! I don't want to think about it anymore.

My friend (the one who gave me the $75 one) and she said she's been holding onto the $100 one I gave her! I told her she'd better use it and told her what happened with mine.

@RespectLife wrote:
@NEvans2 wrote:
@Annabellethecat66 give CS another call. Everything in retail is computerized, they should be able to tell you what day they were used and even what was bought. I spent my whole life in retail and only retired 16 months ago so I'm not that far removed from what goes on in that business. There is a huge market for stolen gift cards and the card itself doesn't have to be stolen. Professional thieves now have devices that can scan the card and get the info off the back. Not sure if it also gets the pin. QVC gift cards are sold at grocery stores and other retail outlets, which makes it much easier to steal info. But you are right about having to use the pin # with purchase. Good luck!

@Annabellethecat66

I agree with @NEvans2

I had an emailed Q GC that I couldn't remember if I had used. (nothing to scratch off in an emailed gift card)

They were able to tell me EXACTLY which order it was used on.

Quite honestly, I would deal with the Mods. They are much better trained it seems than C/S reps on the phone.

Re: QVC Gift Cards - UGH!

Annabellethecat66 — Fri, 15 Feb 2019 23:26:14 GMT

UPDATE! @RespectLife I just got it out of the trash! Yepper, I dug it out of the trash!

It was just in office trash (only a few papers). So you guys think I should call QVC and ask them to track what? I don't understand?

I told both QVC people in order to try to use it I had to pull off the piece of paper that covers both (well...all three) of the cards.

They weren't interested in helping me figure out how they could be used without giving out the pin number...that's why I cut them. But they're together now.

Re: QVC Gift Cards - UGH!

sunshine45 — Sat, 16 Feb 2019 04:59:44 GMT

@Annabellethecat66

qvcsocialteam@qvc.com

great way to get in touch with the MODS>

Re: QVC Gift Cards - UGH!

gabstoomuch — Sat, 16 Feb 2019 05:12:12 GMT

@Annabellethecat66Don't bother with customer service. They are limited in the scope of what they can do.

Call the Office of the President. They are awesome in rectifying these sorts of problems

The number I use is 1-484-701-1000

That is the corporate office. Might be a menu you have to pick from but customer care or something like that is in the choices.

Re: QVC Gift Cards - UGH!

NYC Susan — Sat, 16 Feb 2019 06:31:47 GMT

@Mom2Dogs wrote:
@Annabellethecat66...that stinks....I wonder if QVC can track the gift card via it's number? I would certainly call and ask.

I would definitely call and ask. Why should the family/friends who bought the cards have their money go to waste? And why should the OP be deprived of what's rightfully hers?

I don't know what can or cannot be done, but for sure I would start with a phone call.

Re: QVC Gift Cards - UGH!

NYC Susan — Sat, 16 Feb 2019 06:39:49 GMT

@Mom2Dogs wrote:
I understand that the OP does not care at this point...she probably does not 'need' the money, but if it were me I would have been on the phone until I was given an answer that was believable.....I never let this sort of thing go until I am satisfied....just my personality.

It's my personality too. If something goes wrong, I have to investigate and find out what happened. I would definitely need an answer, and I would be pretty persistent about getting one.

So some of this, IMO, is about the money, but some of it isn't.

Re: QVC Gift Cards - UGH!

Venezia — Sat, 16 Feb 2019 07:38:47 GMT

@Annabellethecat66 - I agree with the suggestion of emailing the moderators (QVCSocialTeam@qvc.com).

Give them the card numbers and the amount each was for and ask for an investigation into how the cards could've been used and on what.

There is no way, if you received a physical card, that they should've been redeemed until you used them. The only scam I know of is when people buy cards at a retail store and some crook has scratched off the cover over the PIN number, taken down the numbers, replaced the silver strip with something they buy online (!!!) and then put the card back on a display.

Sounds crazy, but it's being done a lot. However, I wouldn't expect QVC gift cards to be sold anywhere but through QVC. Maybe I'm wrong?

But the moderators will certainly be able to tell you, if that's the case. And if QVC still insists the cards have been used, you are entitled to know on what and when. The people who bought them for you, in good faith, should not have their money wasted.

Re: QVC Gift Cards - UGH!

elated — Sat, 16 Feb 2019 08:06:53 GMT

If everything you stated is correct, then you have been duped. The only explanation would be duplicated gift cards. Your daughters bought those for you and you should not be deprived from using them. I would demand an explanation of who, what and when were the cards used. Something is very wrong and maybe you are not the only one being scammed. Do not give up until you accomplish your goals.Wish you the best of luck and success going forward.