topic Re: Credit Card Stmts in Community Chat

Credit Card Stmts

kivah — Mon, 04 Feb 2019 23:53:57 GMT

I ordered several different items in the last couple of months. Rec'd 2 pairs of Clarks As-Is shoes that were mis-sized (fell off my feet); 4 D&C tops (way too tight); 2 Isaac Mizrahi tops (way too tight). Also rec'd 2 Isaac turtleneck tops that I kept - but I ordered on-line and the purchase went to EZPay - as that what QVC's computer defaulted to!!!!!!

So - I kept a few things and returned 3 different purchases. Between the EZPay that I have never used in 24 yrs with the Q --- to returning defective shoes and way too tight tops --- trying to figure out QVC's new math on my Discover Card bill is very difficult.

Do u also find ur statements confusing - and hard to figure out????

Re: Credit Card Stmts

BirkiLady — Tue, 05 Feb 2019 00:04:31 GMT

@kivah No. You only receive EZ pay if you click on the option for it when checking out. If you are using a credit card, you have the one-time payment or an EZ payment (in some cases). The buyer makes that choice when placing the order.

QVC has nothing to do with selecting the EZ payments for a customer. That would be illegal.

Re: Credit Card Stmts

geezerette — Tue, 05 Feb 2019 00:16:50 GMT

If you use the “Speed Buy” option when ordering on-line, then, yes, it defaults to E-Z Pay. You have to either not choose “Speed Buy” for step-by-step ordering, or opt to view your order before placing so that you can uncheck the E-Z Pay option.

Re: Credit Card Stmts

Kachina624 — Tue, 05 Feb 2019 00:29:31 GMT

@geezerette. Is correct, you can easily opt out of Easy Pay.

Re: Credit Card Stmts

kivah — Tue, 05 Feb 2019 00:48:32 GMT

I didn't even see the payment options - until afterward.The default was EZPay. I emailed QVC and they corrected it.

Do u find their billing confusing - especially when returning items?

Re: Credit Card Stmts

Twins Mom — Tue, 05 Feb 2019 00:58:12 GMT

I hated reconciling credit card statement with easy pay. I had to remember what amount was for what so I decided for the amounts I was buying it was not worth my time. Turning down easy pay as a rule.

Re: Credit Card Stmts

Kalli — Tue, 05 Feb 2019 02:00:44 GMT

@kivah wrote:
I didn't even see the payment options - until afterward.The default was EZPay. I emailed QVC and they corrected it.
Do u find their billing confusing - especially when returning items?

Yes! Years ago I had a CC statement that was crazy confusing due to EZ pay and things I'd returned that had been ordered on EZ pay. Some stuff was shipped quickly, other stuff took forever. I think maybe some EZ pays were listed twice due to how the billing cycle fell? Ugh. I just remember thinking I'm never going to do this to myself again!

From then on I almost always choose to pay in full. I've just found it's so much easier if you have to return something. I'm not at all motivated to spend ANY amount of time trying to decipher bills when I have it in my power to keep it simple!

Re: Credit Card Stmts

chrystaltree — Tue, 05 Feb 2019 03:11:23 GMT

@BirkiLady wrote:
@kivah No. You only receive EZ pay if you click on the option for it when checking out. If you are using a credit card, you have the one-time payment or an EZ payment (in some cases). The buyer makes that choice when placing the order.

QVC has nothing to do with selecting the EZ payments for a customer. That would be illegal.

That's not quite right. If you select Speed Buy, QVC automatically gives you Easy Pay if it's avalable for that item. Most of my Easy Pays happened because I used Speed Buy.

Re: Credit Card Stmts

Nightowlz — Tue, 05 Feb 2019 03:13:28 GMT

I have never had any problems with my Q account or Synchrony Credit Card.

If you make a return your account should show the difference.

Add your e-z payments you have paid minus the total shipping for each item you bought (QVC does not issue credit back on the original shipping charges you paid for each item) minus the QVC return label charge or charges or not depending on if you used their return label. This should be the amount owed to you.

If you pay to ship it all back in one box QVC should not charge you for using their return label.

Re: Credit Card Stmts

BirkiLady — Tue, 05 Feb 2019 19:33:56 GMT

@geezerette @chrystaltree Thanks for the information. I had no idea there was a "speed buy" feature. I don't buy from QVC often (usually Linea and recently D&C for the first time in over 10-15 years). Always pay in full and wouldn't want to sign up for "speed buy" with an automatic EZ Pay! I like my credit card paid in full each month. Meaning, no left over payments for the next few months.

Re: Credit Card Stmts

Nuttmeg — Tue, 05 Feb 2019 19:57:54 GMT

You can find EZpay payments and charges on your online account.

Re: Credit Card Stmts

Lipstickdiva — Tue, 05 Feb 2019 22:05:16 GMT

I hate the fact that QVC drops off your past easy pays on your on-line account. For instance, I cannot go back and look at easy pays in January.

I also find the way they credit returns confusing because they don't break everything down the way HSN and JTV do. You pretty much have to hand figure out everything.

2 things to watch with QVC returns. Make sure you aren't charged for the return label if you didn't use it and make sure they don't continue to charge you future easypays if you made a return.

A couple of months ago, I returned something I had purchased on easypay. They processed my return the day my next easypay was going to be charged so they crossed so to speak. I had to call and get that next easypay amount refunded as well.

Re: Credit Card Stmts

kivah — Tue, 05 Feb 2019 23:57:26 GMT

@Kalli

I'm very good at paying bills and figuring out statements --- until QVC's "new math" billing - especially when returning products, and where they should be paying return shipping - and EZ Pay --- it's all too confusing.

I think many people just pay the bill and they're done!!!

Re: Credit Card Stmts

jannabelle1 — Wed, 06 Feb 2019 00:32:06 GMT

@BirkiLady, Speed Buy is an option you can click on when you choose to buy a product - you're not signing up for anything. It just makes the check-out process faster since they use your name/address/credit card, etc from previous purchases so that you don't have to enter the information again with a new purchase. If Easy Pay is available for an item, it will be selected but you have the option to change it to a full payment, as well as changing to a different credit card if you want. I use it all the time so that I don't have to re-enter all of my info when I make a purchase.

Re: Credit Card Stmts

Lipstickdiva — Wed, 06 Feb 2019 14:54:21 GMT

@kivah wrote:
@Kalli
I'm very good at paying bills and figuring out statements --- until QVC's "new math" billing - especially when returning products, and where they should be paying return shipping - and EZ Pay --- it's all too confusing.
I think many people just pay the bill and they're done!!!

@kivah, I think you are right.

I received an e-mail from QVC a couple weeks ago letting me know they misfigured a refund from a couple of months ago and were crediting my Paypal. I don't know what item it was and the only thing I can think of is an easypay went through after my return which I didn't even catch.