topic Groupon - ? in Community Chat

Groupon - ?

homedecor1 — Fri, 25 Jan 2019 03:54:15 GMT

I did my first groupon purchase yesterday. I had been looking at this particular spa in our area to book for a "girls day" when my niece comes. The day package is expensive but yesterday they had a "groupon deal" and groupon offered additional 10% with code valid until 1/23/19.

I purchased and today the deal is better offering additional 20% code. (I would save $70.00 vs $35).

My question: do they (groupon) ever offer adjustments/credits. I purchased at 11:45 pm and at 12:15 am (email) this new deal was offered😡. I can't seem to find CS info to inquire with them.

OR is this the chance you take when booking. I see the vouchers are non-refundable. Thank you!

Re: Groupon - ?

VaBelle35 — Fri, 25 Jan 2019 03:55:54 GMT

I didn't realize Groupon was still a thing.

You can try contacting them and see if they'll make the adjustment, but my guess is that they didn't hit their numbers at 10% which is what triggered the 20% deal.

Re: Groupon - ?

icezeus — Fri, 25 Jan 2019 04:12:38 GMT

@homedecor1

Google Groupon Customer Service number.

Re: Groupon - ?

GCR18 — Fri, 25 Jan 2019 04:40:46 GMT

there should be an email address on the site or on the email they sent. I've emailed questions before. They will respond, but it's not super quick. They have always been fair to work with. No harm in asking the question.

Re: Groupon - ?

homedecor1 — Fri, 25 Jan 2019 04:44:05 GMT

Thank you @icezeus @VaBelle35 @GCR18

I was able to "chat" with rep. since I bought them on the same order was only eligible at 10%😡. If I had bought separate invoices would have got 20% each🤔🤔

Oh well live and learn something new everyday! I did save $55 on each pass ($110) with deal through groupon so I guess that's a really good thing!!🙂

Thank you!!!

Re: Groupon - ?

Pruett — Fri, 25 Jan 2019 07:26:03 GMT

@homedecor1 wrote:
Thank you @icezeus @VaBelle35 @GCR18

I was able to "chat" with rep. since I bought them on the same order was only eligible at 10%😡. If I had bought separate invoices would have got 20% each🤔🤔

Oh well live and learn something new everyday! I did save $55 on each pass ($110) with deal through groupon so I guess that's a really good thing!!🙂

Thank you!!!

Thank you for sharing this experience @homedecor1.