topic Re: SO they don't know where my return is? in Community Chat

SO they don't know where my return is?

sipp — Thu, 24 Jan 2019 07:12:00 GMT

What's the point of TRACKING info if they don't know where the heck the package is at any given time!! It was mailed a week ago!! SO ANNOYING! Says USPS has it -- QVC is the worst for information!! Live in NY and They're in PA- I could take it myself there faster!! : :

Re: SO they don't know where my return is?

HiLo — Thu, 24 Jan 2019 08:10:28 GMT

@sipp wrote:
What's the point of TRACKING info if they don't know where the heck the package is at any given time!! It was mailed a week ago!! SO ANNOYING! Says USPS has it -- QVC is the worst for information!! Live in NY and They're in PA- I could take it myself there faster!! : :

I recently had to call QVC about a return that wasn't credited. They checked it out and soon found it was still in the back room of my local post office. They immediately credited my account with the proper amount and that was the end of the problem. I hope the problem will soon be straightened out for you dgluvr. Situations like this can be very disturbing.

Re: SO they don't know where my return is?

customerqvc2 — Thu, 24 Jan 2019 10:51:43 GMT

This happened to me with HSN, years ago.
Eventually, I found out that somebody didn't log my package into the system after it was transferred to HSN. Still, HSN was firm in that they had never received my return. Finally, I had to call the post office near HSN's return department and the postmaster sent me a letter that I forwarded to HSN showing that the package was signed for by someone at HSN on a ledger listing many returns (including mine) for that particular day. I was angry and didn't shop at HSN for years and years because I felt that they should have given me the benefit of the doubt for an $80 item. It was the first time I had ever returned anything to HSN. I hope you can get resolution to your issue because I remember well the grief that the whole incident caused me.

Re: SO they don't know where my return is?

Cats3000 — Thu, 24 Jan 2019 11:04:35 GMT

I'm not clear on what the problem is. Who is "they"?

If you have a USPS Tracking Number, use it on the USPS website. It'll show whether or not the package was delivered; when, where and what time. If it shows a delivery to QVC, you've got to press QVC to find the packge. If it doesn't show delivery, the USPS has to track it down. Keep whatever documents you have. If you have to, dispute the charge for the item with your credit card company if the item is lost.

Re: SO they don't know where my return is?

LTT1 — Thu, 24 Jan 2019 12:01:51 GMT

@sipp

Not implying that you don’t know this already, but sometimes we need to be super-sleuths to find out where our packages are and when they will be delivered.

One thing that i do now is to use an email program that somehow “intercepts” package tracking information, puts it in an “assistant” category, and lets me know when packages will be delivered.

But the most important piece of information we have to assure that our packages go where they are supposed to is the tracking number, for sure.

What I find interesting about the stories in the posts is how many different people are needed to log packages in along the way. There could be a loss of the package due to human error at any point along the way.

Re: SO they don't know where my return is?

threecees — Thu, 24 Jan 2019 15:03:48 GMT

@sipp I recently had the same issue with QVC and I am in Pa. After 12 days

from the date I sent my package back, I gave them my USPS tracking and

then package was located sitting with QVC just not processed as QVC told

me the date a week after I sent it thru post office.I was checking my account info.

daily, I was so worried but everything will turn out o.k. I'm sure.

It is not always the post office's fault. Every situation is different.

Re: SO they don't know where my return is?

Lainey59 — Thu, 24 Jan 2019 14:07:55 GMT

Sometimes packages can sit for a week or longer at the post office before they are picked up or shipped out or whatever. That's happened to me a few times. I even make the post office give me a receipt for things I ship back so I have proof that I actually took it to the post office.

Re: SO they don't know where my return is?

Boehm Collector — Thu, 24 Jan 2019 14:12:55 GMT

@sipp ... I dropped off a QVC return package at the post office on January 3rd. It was "picked up and processed by the shipping agent on January 18, 2019"!!!!!!! That means it sat in the PO for 15 days before it went out!!!

Re: SO they don't know where my return is?

RespectLife — Thu, 24 Jan 2019 14:44:55 GMT

@Boehm Collector

and @Lainey59

are exactly right!

A third party shipper picks up your package...WHEN THEY GET THERE! LOL

I also have had a return sit at my PO for 2 wks b4 it even gets picked up. That is why I always us EZ pay. I am not out much $ since the credit takes so long.

I wouldn't worry about any return as long as you have a receipt. No need to hound C/S...they have no more info than you do.

Using the label will get you a SLOWER return and a SLOWER credit. This is the way it is and nothing has changed.

Re: SO they don't know where my return is?

bonnielu — Thu, 24 Jan 2019 14:54:48 GMT

Welcome to the CLUB. We have had "crazy bad" mail service. One hands off the package to another and everyone blames someone else for the problem. Packages go back and forth, get delivered to other places and have to be FOUND. This is also true of our basic mail service. We have neighbors returning our mail to our mailbox on a daily basis. You name it... it has happened to us and keeps happening. No FIX IN SIGHT.

But it seems when we return something there is a tracking number and that tracking number is done electronically and it is your only CLUE what is happening

And yes sometimes it might be easier to make the delivery yourself. LOL

Re: SO they don't know where my return is?

CLHS68 — Thu, 24 Jan 2019 15:01:08 GMT

I think this is a USPS problem not QVC. I find most times the USPS does not update its tracking. I have had it happen no updates then one day it just shows up.

Re: SO they don't know where my return is?

Auntie Goose — Thu, 24 Jan 2019 15:43:02 GMT

Thanks for posting about this.

I actually have a package I returned on 11/21 that has been in Atlanta since 11/28 and not moved. How do you know what the final destination is?

I actually had TWO returns in that package, and now stuck with no proof I had sent it back.

Re: SO they don't know where my return is?

HiLo — Thu, 24 Jan 2019 16:30:17 GMT

@Auntie Goose wrote:
Thanks for posting about this.
I actually have a package I returned on 11/21 that has been in Atlanta since 11/28 and not moved. How do you know what the final destination is?
I actually had TWO returns in that package, and now stuck with no proof I had sent it back.

I have found that when I put two returns in one package one of them sometimes isn't credited to my acccount. If they are both by the same vendor, those go through well.

Re: SO they don't know where my return is?

AFWIFE — Thu, 24 Jan 2019 16:37:51 GMT

Same happened to me. Dropped off the package at USPS and began receiving the tracking text messages. Then the texts just stopped. After 2 weeks of no updates I went to the PO and they stated UPS had received the package from them so I needed to follow up with UPS. UPS had no information other than yes, they had received it. Finally I received a notification from QVC that my refund had been processed. It took a total of 3.5 weeks! I was a nervous nelly during that time since it was an expensive (to me) return.

Re: SO they don't know where my return is?

DJs mom — Thu, 24 Jan 2019 16:41:49 GMT

When you return a package to QVC using their return label the post office does NOT deliver your package to QVC. QVC contracts with a shipping agent who picks up their packages from the post office and delivers them to QVC. This is why your packages are sitting at the post office. They are waiting for the shipping agent to pick them up. This isn't any fault of the post office. They are just acting as a receiver of the package and then it is picked up by whoever QVC uses. Depending on the post office QVC items may get picked up biweekly, once a week, twice a week, etc. I live in Philly and I notice if I return a package using QVC's label to one of our bigger/busier post offices it is picked up and returned to QVC faster than when I return at my neighborhood (smaller) post office.

Re: SO they don't know where my return is?

SoX — Thu, 24 Jan 2019 16:48:15 GMT

Packages sometimes sit at my small local post office for days, even more than a week, waiting for pickup. However, it's not a worry because once it's in the system the problem in no longer mine ... QVC must credit my account since it's their label.

Just make sure you have your receipt from the post office ... always insist on one.

Re: SO they don't know where my return is?

LTT1 — Thu, 24 Jan 2019 17:16:22 GMT

@Lainey59 @sipp

Shopalot reminded me of this idea:

I take a picture of the items/the mailing label and the tracking number if there happens to be a situation in which I don’t know the vendor very well.

This way, I have everything I need to “document” the situation just in case!

Re: SO they don't know where my return is?

sunshine45 — Thu, 24 Jan 2019 17:24:13 GMT

@Lainey59 wrote:
Sometimes packages can sit for a week or longer at the post office before they are picked up or shipped out or whatever. That's happened to me a few times. I even make the post office give me a receipt for things I ship back so I have proof that I actually took it to the post office.

@Lainey59

i do this also. i dont enjoy waiting in line, but i like the fact that i have proof that i did mail it back.

i also generally give it about 3 full weeks before i begin to "worry."
customer service by the mods on here is always excellent and they will usually give a refund promptly after that period of time.

this time of the year is particularly busy i am sure.

Re: SO they don't know where my return is?

sunshine45 — Thu, 24 Jan 2019 17:26:30 GMT

@Auntie Goose wrote:
Thanks for posting about this.
I actually have a package I returned on 11/21 that has been in Atlanta since 11/28 and not moved. How do you know what the final destination is?
I actually had TWO returns in that package, and now stuck with no proof I had sent it back.

@Auntie Goose

you should post your problem on the customer care forums where the mods are more likely to see this. you can also contact them at qvcsocialteam@qvc.com

Re: SO they don't know where my return is?

sipp — Fri, 25 Jan 2019 09:11:32 GMT

Yes, I always get a receipt as well.But QVC specifically mentions that you can track returns- they tell you how- and then it says--- "no information" is available" It's the POST OFFICE! why don't they KNOW? It's been a week-by now they should have "SOME" idea where it is and how long it will take to get there---- my Post Office is not a little "shop"" in the country- it's a decent size- and I've sent back things to other companies that DO keep track of where the pkg is.Been with QVC for YEARS!!! I rarely shop there anymore because everything has gone down the tubes- very costly- too many clothes and shoes so I should know better but every once in a while something catches my eye. I should know better! What DOESN'T catch my eye are the horrid patterns of some of the clothing lines (Issac's -Lori) -- OMG-- OLD LADY STUFF THAT EVEN OLD LADIES LIKE ME WON'T WEAR! THEY'RE REALLY HORRID IMO! Sometimes I wonder if they have leftover material and figure "why waste it" we'll just use this for a sleeve and find some more for the other one! LOL!