topic Re: Just a warning about easy pay and returns! in Community Chat

Just a warning about easy pay and returns!

Toot1920 — Fri, 18 Jan 2019 22:32:32 GMT

I’m not a happy camper and will DEFINITELY be very selective about buying on QVC in the future, especially using easy pay and if the product has shipping charges. I know that if you use the Q label to return an item, the amount listed on the top of the label would be deducted from what you paid. I get that. There have been times that I paid the postage up front and received a full refund. My understanding has been that taxes and shipping charges, if any, were paid in the first easy payment. I guess that’s not the case. Not only was the Q label deducted but the original shipping amount deducted from my payments. I guess the lessons learned are: 1. Be very careful about ordering anything on easy pay, 2. Only order if it’s free shipping, 3. Don’t use easy pay, because it’s not that easy.

At least, my bank account will be happy that I will now be curtailing if or when I order from QVC (I assume that the same applies to HSN & Evine).

Re: Just a warning about easy pay and returns!

Ibby114 — Fri, 18 Jan 2019 22:39:03 GMT

QVC has been doing that for a while, not crediting the original shipping costs with our return. That happens if you're use the easy pay or not.

Re: Just a warning about easy pay and returns!

KentuckyWoman — Fri, 18 Jan 2019 22:44:22 GMT

@Ibby114 I was just about to post the same thing. That has been going on for a long time. They charge $6.95 for the return and never refund the original shipping charge. If you have a six pay easy pay, you're lucky if you get a credit large enough to cover the shipping.

Re: Just a warning about easy pay and returns!

Toot1920 — Fri, 18 Jan 2019 22:45:30 GMT

@Ibby114, I didn’t expect that they would credit but they deducted it from my refund. Easy pay was $19.66 for 6 months. Made 2 payments which equaled $39.32, they deducted $10.95 for the Q label (which I expected) and $7.50 for shipping to me for a refund of $20.87. I thought that the shipping and taxes were in the first payment, but obviously must not be.

Re: Just a warning about easy pay and returns!

GCR18 — Fri, 18 Jan 2019 22:52:41 GMT

You pay original and return shipping no matter how it's split up.

Re: Just a warning about easy pay and returns!

Marp — Fri, 18 Jan 2019 22:56:44 GMT

@Toot1920 wrote:
@Ibby114, I didn’t expect that they would credit but they deducted it from my refund. Easy pay was $19.66 for 6 months. Made 2 payments which equaled $39.32, they deducted $10.95 for the Q label (which I expected) and $7.50 for shipping to me for a refund of $20.87. I thought that the shipping and taxes were in the first payment, but obviously must not be.

@Toot1920 That is how HSN billed but that may have changed since the Qurate buy-out. Q has always divided the s&h and taxes across the easy pays.

Re: Just a warning about easy pay and returns!

Annabellethecat66 — Fri, 18 Jan 2019 23:01:02 GMT

@Toot1920 Yes! I figured that out about maybe 1 year (or less) ago.

I started seeing all of these deposits of $5.99, $9.99 and so on!

I was like, "What in the world". Then I called QVC and found out exactly what you just said.

So, I used to just keep whatever it was because it's hard to swallow seeing that.

Then my daughter said, "Mom! You have to look at it like, "They won't be taking out the $9.99 out anymore".

She's right. I've tried sending it back by me paying for it, but well....that was even more expensive.

Here's one thing I do. I pile a bunch of the clothes into one box. Just like QVC does. As long as there is at least one return ticket inside of the box you don't need one for every item. As long as it can be identified (the item number).

I just spoke with customer service. I asked, "So in the past it was best not to combine in the boxes say earphones with pieces of clothes". The CS guy said "Yes, it will be quicker if you don't combine in a box pieces of clothes with items like cooking supplies or anything other than clothes. Put the other items in a separate box".

So, my advice to everyone to save money is to do what QVC does. Sometimes the box is heavy with things I bought all in one box. That's what I do when sending it back.

Here's another example. I just boxed up a bunch of those wireless JAM earphones. My teenage grandchildren didn't like them. I included in the box two of those things you can lay makeup in and pull the string to gather it up (grandchildren didn't like those). But what wasn't in there were an kind of clothing item.

That way you will save money. If you think about it you should only get whatever you've paid into the item. BUT at least you won't have the money taken out every month from then on and you are saving money if you put a bunch of clothes all in one large box. Just like QVC does when they send it to us.

I made sure that whatever I paid into the item would be refunded and they wouldn't subtract for each item and he said I was right.

I had to return a 5 ft Christmas tree I never even opened up because the person I bought it for died right before Christmas. I bought it during Christmas in July so it is fully paid for. I will get the full amount I paid into it, minus the shipping back to them.

I wasn't going to open it at all but I figured it would be refunded quicker if I pulled out the labeling inside. I didn't even have to cut the yellow ties holding the box. I slipped the return label inside and but the QVC return label on the box.

Every single package I return to QVC (using their return label) I have the post office scan the label and I get a receipt.

I've had too many packages returned or never made it to the recepient. These are packages I sent to people and my daughter in Colorado, they were not QVC.

Now when I even send a freaking birthday card I put the card (envelop and all) in a larger BOUGHT envelope and pay a little more so I can follow it.

You have no idea how many birthday cards I've sent to people that never made it to them. WHY? I was told by the post office it is because it's known that if it is a birthday card it might have a gift card inside. Hence it is stolen. Even 2 post office employees tell me they do the same thing (envelope within envelope) like I do when they send a gift card.

That's pathetic and expensive, but at least the people get it. I always send gift cards to my large family. It's just something they know Aunt Annabelle is going to do for them on their birthday.

It's only been in the past maybe year or so that I've had to do this. I was told because the post office isn't checking into these people they hire backgrounds very well AND they are all only part-time employees to save the post office money.

All of this is just one more 'sign of the the times'. Sad really sad, idn't it. You can say, "It's a felony to mess with the mail". You can say that all you want....However, just like everything no one follows through and investigates so what difference does it make....right?

Re: Just a warning about easy pay and returns!

ShowMe — Fri, 18 Jan 2019 23:02:27 GMT

@Toot1920 wrote:
@Ibby114, I didn’t expect that they would credit but they deducted it from my refund. Easy pay was $19.66 for 6 months. Made 2 payments which equaled $39.32, they deducted $10.95 for the Q label (which I expected) and $7.50 for shipping to me for a refund of $20.87. I thought that the shipping and taxes were in the first payment, but obviously must not be.

@Toot1920......when you do a purchase on easy pay, check your status once it has been placed.....they tell you on that how much each payment will be....whether it 6, 5 or 4 easy pay. Then if there is a problem with that go to customer service on the phone and get it straightened out.

Re: Just a warning about easy pay and returns!

wildlifewitch — Fri, 18 Jan 2019 23:03:33 GMT

And this is why amazon is going to crush them. I was rooting for them, but they're self destructing.

Re: Just a warning about easy pay and returns!

sunshine45 — Fri, 18 Jan 2019 23:17:02 GMT

just confirming that you DONT get back your original shipping fees if you return an item. you will if it is defective or damaged.

it has been like this now for well over 2 years.

Re: Just a warning about easy pay and returns!

Daysdee — Fri, 18 Jan 2019 23:20:36 GMT

The amount we pay to QVC for shipping the item to us has not been refunded for a few years now. The only time it is refunded is for returns on defective items.

Re: Just a warning about easy pay and returns!

Toot1920 — Fri, 18 Jan 2019 23:24:46 GMT

Well, color me stupid. I just realized that shipping was in the first payment and yes, I did know that they don’t refund shipping charges, that’s why they took off the $7.50. I don’t know where my head was. I guess that’s why I usually only buy when there’s free shipping. I guess that’s what I’m going to try to do is only buy if it’s free shipping. Duh!

Re: Just a warning about easy pay and returns!

Evansmimi — Fri, 18 Jan 2019 23:36:50 GMT

Christmas I ordered 5 pieces of jewelry, 2 from JAI, 1 Diamond, 2 from Judith Ripka. All 5 pieces arrived in the same shipping box, and all 5 pieces were in Judith Ripka boxes.

When I returned all 5 pieces, in the same shipping box with the one lable that was provided in the box, I was charged the 6.99 per each jewelry box individualy from my refund.

Needless to say......that finishes QVC for me.

Re: Just a warning about easy pay and returns!

millieshops — Fri, 18 Jan 2019 23:38:43 GMT

My warning would be that we know policies wherever we shop, QVC announced several years ago that they would no longer return shipping and handling costs. That’s not new. And they have always divided the tax and shipping costs just as they do the item cost so I wouldn’t expect to have the total costs returned unless I had paid the, whole cost already.

I believe hsn used to collect the whole shipping and tax in the first flex pay. I have no idea what they do now but I would learn if I found something to buy there.

Re: Just a warning about easy pay and returns!

sunshine45 — Sat, 19 Jan 2019 01:19:34 GMT

@Evansmimi wrote:
Christmas I ordered 5 pieces of jewelry, 2 from JAI, 1 Diamond, 2 from Judith Ripka. All 5 pieces arrived in the same shipping box, and all 5 pieces were in Judith Ripka boxes.
When I returned all 5 pieces, in the same shipping box with the one lable that was provided in the box, I was charged the 6.99 per each jewelry box individualy from my refund.
Needless to say......that finishes QVC for me.

@Evansmimi

i dont think that should have happened.

you should send an email to qvcsocialteam@qvc.com immediately so that they can remedy the situation. you can also start a separate post in the customer care forum to get their attention.

Re: Just a warning about easy pay and returns!

Sooner — Sat, 19 Jan 2019 01:26:57 GMT

Is there an itemized receipt for a return? I don't remember ever seeing one--just an amount.

Re: Just a warning about easy pay and returns!

Toot1920 — Sat, 19 Jan 2019 02:31:52 GMT

@Sooner, no there’s not. I mentioned that to the reps that I talked to that might be helpful.

Re: Just a warning about easy pay and returns!

Sooner — Sat, 19 Jan 2019 03:00:20 GMT

@Toot1920 wrote:
@Sooner, no there’s not. I mentioned that to the reps that I talked to that might be helpful.

@Toot1920 QVC is the only retailer I have EVER dealt with that does not itemize a return if it is several amounts. It's just absurd that they do business that way. And don't tell me the computer can't or won't. It can sure add up those amounts in a hurry!

Re: Just a warning about easy pay and returns!

RollTide2008 — Sat, 19 Jan 2019 03:33:55 GMT

It’s a pretty common practice for merchants to not refund original shipping on returns handled by mail.

Re: Just a warning about easy pay and returns!

esmerelda — Sat, 19 Jan 2019 05:21:59 GMT

@sunshine45 wrote:
@Evansmimi wrote:
Christmas I ordered 5 pieces of jewelry, 2 from JAI, 1 Diamond, 2 from Judith Ripka. All 5 pieces arrived in the same shipping box, and all 5 pieces were in Judith Ripka boxes.
When I returned all 5 pieces, in the same shipping box with the one lable that was provided in the box, I was charged the 6.99 per each jewelry box individualy from my refund.
Needless to say......that finishes QVC for me.

@sunshine45 wrote:

@Evansmimi wrote:
Christmas I ordered 5 pieces of jewelry, 2 from JAI, 1 Diamond, 2 from Judith Ripka. All 5 pieces arrived in the same shipping box, and all 5 pieces were in Judith Ripka boxe
@Evansmimi

i dont think that should have happened.
you should send an email to qvcsocialteam@qvc.com immediately so that they can remedy the situation. you can also start a separate post in the customer care forum to get their attention.

@EvansmimiAnd if you don't, you have more money than sense!