topic Re: No More Texts in Community Chat

No More Texts

Patsy06 — Wed, 16 Jan 2019 21:39:49 GMT

Received an E-Mail today (Jan 16th) that there will no longer be texts sent (tracks when orders received, when shipped, when delivered) to be effective as of yesterday (Jan 15th).

E-Mails (if opted for) will continue and of course you can aways check status on the site.

Another cost-saving change ?!? Perhaps they should have sent the notice to customers via text so it at least would have arrived prior to the change.

Re: No More Texts

Mj12 — Wed, 16 Jan 2019 21:45:41 GMT

I received that text yesterday. I was very surprised they discontinued text alerts (immediately, no less). More and more companies are adding text alerts as an option, not taking it away. Not smart. Sure, I can always log on to my account to check the status of something, or check through emails, but texts were much easier for me.

Re: No More Texts

Bri369 — Wed, 16 Jan 2019 22:12:59 GMT

That's such a great feature.

I love getting a text rather than logging in and looking at my account.

Seems like a short-sighted decision...

Re: No More Texts

Day1128 — Wed, 16 Jan 2019 22:16:14 GMT

It seems the better the customer service from other online retailers, the less QVC provides. Most other shippers offer the option of tracking packages. Free or reduced shipping from other companies. Not charging more and or taking longer for packages to Alaska from other shippers. I was looking back through my order history, and I used to order about once a week, or more, from QVC. Now it is every three or four months. And customer service is the main reason I rarely shop from QVC any longer. Too many better options for shopping.

Re: No More Texts

sunshine45 — Wed, 16 Jan 2019 22:23:24 GMT

it doesnt bother me at all, although i know that some are upset about it.

i can go into my order history daily and look at what is going on. i get the facebook messenger messages for my orders. i also get emails regarding my orders. for me, three ways to get that information is plenty.

Re: No More Texts

chickenbutt — Wed, 16 Jan 2019 22:25:49 GMT

I don't give out my cell phone number, so it doesn't affect me. But wouldn't an email be just as good? I get email alerts for stuff like orders, orders shipped, etc. You get those on your phone too, so it's just as good to check email on the phone as to check 'messages', no?

I don't keep my phone on 24/7, as it seems most people do, but I have it on long enough during the day to get any emails from businesses about my orders and such.

Re: No More Texts

LTT1 — Wed, 16 Jan 2019 23:07:03 GMT

A@Patsy06 @chickenbutt @sunshine45 @Day1128 @Bri369

I get the shippers a bit confused; here is what I do know:

UPS will send you texts if you set up an account with them on their site. I needed to do this when (trying) to set up a “vacation hold.”

They are ok at holding the packages (so far) but not

good at delivering after the end date. (Only once so

far.)

Then, there’s the shipper they hand the packages off to: Mail Innovations and I don’t know who the others are.

So I guess the change in the texting rules is just not do-able?

Re: No More Texts

sunshine45 — Wed, 16 Jan 2019 23:10:02 GMT

@LTT1

the information that i posted......my account status online, facebook messages, and emails are all via qvc.

i do also get ups and usps messages regarding ALL packages that i have coming to me from various companies, including qvc. those are from those individual companies.

Re: No More Texts

GCR18 — Wed, 16 Jan 2019 23:58:10 GMT

Don't like the change.

Re: No More Texts

AuntG — Thu, 17 Jan 2019 10:55:34 GMT

Moving backwards.

Re: No More Texts

lovesrecess — Thu, 17 Jan 2019 22:45:13 GMT

I assume you are talking about QVC?
Sounds like stopping the texts is pennywise-pound foolish as they used to say...

Re: No More Texts

VaBelle35 — Thu, 17 Jan 2019 23:08:35 GMT

My thought is that since this feature has been turned off for new enrollees for quite some time, that they are revamping the service (probably using a new vendor) and will offer it again for everyone.

It just seems how things go at QVC for some reason.

I find it hard to belive they are getting out of the texting business.

Re: No More Texts

gabstoomuch — Thu, 17 Jan 2019 23:57:53 GMT

All my texts come from UPS or USPS. One warning me it is coming, and one telling me it was delivered.

Then those stray ones that say "has been rescheduled", which doesn't happen often.

Does that info come from QVC or from UPS/USPS? Because all of mine give me a link to change the delivery day, or reroute it to another address. That doesn't sound like they are coming from QVC?

Re: No More Texts

stevieb — Fri, 18 Jan 2019 00:06:16 GMT

I'm not ordering enough anymore for it to matter to me one way or the other... but it should be an option for those who prefer it...

Re: No More Texts

sunshine45 — Fri, 18 Jan 2019 00:13:20 GMT

@gabstoomuch wrote:
All my texts come from UPS or USPS. One warning me it is coming, and one telling me it was delivered.

Then those stray ones that say "has been rescheduled", which doesn't happen often.

Does that info come from QVC or from UPS/USPS? Because all of mine give me a link to change the delivery day, or reroute it to another address. That doesn't sound like they are coming from QVC?

@gabstoomuch

those come from USPS and/or UPS.

anyone can sign up for those notiications.

i get them from all companies i am ordering from, not just qvc.

Re: No More Texts

zumka — Fri, 18 Jan 2019 01:26:37 GMT

I too get my texts from USPS, UPS and Fedex. Never had them from Qvc and never needed them.

In fact, I get the texts faster from the shipping companies than I do from the couple of merchants I did sign up with. They always text me after the shipping company does.