topic Re: Refunds in Community Chat

Refunds

Tara811 — Fri, 04 Jan 2019 07:06:25 GMT

Wow has Qvc gotten really bad about refunds. I had an order sent back received by them December 27th still not showing as returned. Have no idea why Cs said it’s taking 2 weeks to process the refunds. Hsn is so much faster Smh.

Re: Refunds

WindingRoad — Fri, 04 Jan 2019 07:09:56 GMT

They received my returns on 12/22 and just processed them yesterday. I can't imagine the ones returned after Christmas.

Re: Refunds

Tara811 — Fri, 04 Jan 2019 08:40:21 GMT

Thank you for sharing. This is way too long

Re: Refunds

sipp — Fri, 04 Jan 2019 10:08:02 GMT

I'm about to return 2 items- hearing this is not making me feel any better- may I ask what they charged you for the s/h and return ( when I bought them -there was no charge for s/h) so I'm wondering if they're going to really screw me over. Did you use their label or send it Postal Service?(sometimes Postal service is faster and cheaper for other sellers- wondering if I should do that.- and you can insure it. TIA

Re: Refunds

on the bay — Fri, 04 Jan 2019 12:03:50 GMT

I have always called to let them know it was received so they can process it then! I give the rep details and sometimes the tracking no. They look it all up and see that it has been returned so credit it then.

Then it's usually processed in a few days.

If you don't call, it does take forever!

If the package is heavy, I would go with the Q's $6.95 label that also includes insurance.

I write down all the tracking numbers on the label-I think it's the logistics number that I usually check for tracking.Their label always takes longer.

If it is a light package, I usually use my own label thru the post office and get insurance on it too. Ask for the cheapest way to send it.

It is often the 2 day!

The rates for shipping have really gone up at the post office so anything heavy would really cost a lot if you don't use the Q's label.

Re: Refunds

Travone — Fri, 04 Jan 2019 14:08:17 GMT

I would expect that just like any other business, they were lightly staffed in the return department over the holidays.....all employees like to spend some time over the holidays. I wouldn't worry about a bit longer delay at this time of the year.

Re: Refunds

Drythe — Fri, 04 Jan 2019 21:36:45 GMT

It is taking longer, and is not as reliable.

Two refunds of mine have been real problems. 4 to 6 weeks after I received email notice that the refunds were sent to me, one refund was finally posted a few days after I called, one has not been heard from yet.

I asked over a month ago for a call from ‘The Finance Department’ - Nothing. Called again yesterday, CS very nice, but it is not possible to talk with anyone in finance, and best I can tell they don’t return calls.

One of the items was @ $150. I was told I would receive the refund in $x amount in 4 increments. I asked why in the world, and was told those were the ezy-pay amounts, but I did not use ezy-pay, I payed the full amount at purchase. ???

Re: Refunds

faeriemoon — Fri, 04 Jan 2019 15:51:11 GMT

I returned a ring for an exchange (another size) and it isn't even recognized in the system. I chose to go the exchange route because it is "free", rather than just order the right size and send back the one that didn't fit (and lose money all around.) However, by the time they process my return the ring will probably be gone (and I will be furious.)

The USPS tracking on Q returns is laughable. It's still showing as having been processed in my post office.

I'm certain they now do "free exchanges" because most people don't opt for it. If you really want an item you need to just re-order it and send back your return.

Re: Refunds

shoptheQ — Fri, 04 Jan 2019 16:41:41 GMT

Yes it does take too long. I always call CS to inform them return has been recd and have them credit my account. Eventually it shows up on-line that the item has been returned. I just had to return a JAI bracelet that did not fit but did not use Q label. First class mail was $3.57 - I can track it thru PO website - was delivered in 3 days.

Re: Refunds

NicksmomESQ — Fri, 04 Jan 2019 16:47:05 GMT

When I see that my return was received several days ago I call c.s.They promptly issue the refund.Sometimes it takes a nudge.

Re: Refunds

akk1 — Fri, 04 Jan 2019 20:40:25 GMT

I ordered something on 12/7 - never shipped. They put authorization thru my paypal. Then 2 weeks later put thru a second authorization which puts a hold on my funds. I have been waiting since the 18th for them to cancel the authorizations so it will release my funds. I have been communication with QVC customer service via email and on the phone and everyone I talk to gives me a different song and dance about why it hasnt been done. I have talked to paypal twice and have been told that no release of the authorizations have not been put thru as of yet - 3 weeks.

QVC supervisor's on 2 different occasions have said they have escalted it, but yet still nothing. What is going on? I just want my money back - OH and a straight answer from QVC

Re: Refunds

Bri369 — Fri, 04 Jan 2019 20:50:51 GMT

I placed an order and then canceled it.

The pending charge sat there for 10 days before QVC finally released it. It used to take 2 or 3 days for a pending charge to come off...

Re: Refunds

Venezia — Fri, 04 Jan 2019 20:53:52 GMT

@shoptheQ wrote:
Yes it does take too long. I always call CS to inform them return has been recd and have them credit my account. Eventually it shows up on-line that the item has been returned. I just had to return a JAI bracelet that did not fit but did not use Q label. First class mail was $3.57 - I can track it thru PO website - was delivered in 3 days.

That $3.57 didn't include any insurance and there's no way I'd send anything expensive back without insurance. If it doesn't get there, you're out of luck and things have disappeared before, especially jewelry. Even the tracking would be no good, if you didn't opt for the insurance. The Post Office would not cover it, nor would QVC.

I just today sent back a small item; total weight including padded envelope was 3.75 ounces and the post office first class rate was $3.75. Insurance for the minimum $50 would have been an additional $2.10; total $5.85. Priority, which would've included insurance, was $7.85.

The Q's own label was $6.95 and included insurance. I used that and I've already had an email that my return is on its way. So the system already recognizes it. Yes, it cost me and extra $1.10, but I've found my returns get there pretty quickly and I prefer the peace of mind. (I also don't do many returns, so in the bigger picture, $1.10 isn't a big deal.)

Re: Refunds

wildlifewitch — Fri, 04 Jan 2019 23:04:38 GMT

@Drythe I genuinely think they do this intentionally, because it is probably a huge pia for them to process returns with so many vendors. They are doing a great job of causing hesitation before purchasing, because I do not want to babysit a return

Re: Refunds

Drythe — Fri, 04 Jan 2019 23:13:29 GMT

@wildlifewitch wrote:
@Drythe I genuinely think they do this intentionally, because it is probably a huge pia for them to process returns with so many vendors. They are doing a great job of causing hesitation before purchasing, because I do not want to babysit a return

@wildlifewitch

Can't help but wonder how many people just give up on the refund.

Re: Refunds

wildlifewitch — Fri, 04 Jan 2019 23:14:56 GMT

@Drythe Yup. Mission accomplished QVC.