topic Re: This Annoyed Me in Community Chat

This Annoyed Me

Jordan2 — Fri, 04 Jan 2019 19:33:36 GMT

I ordered something from QVC that was to be delivered by USPS. Well somewhere along the line, it was past due, I didn't receive it. I called customer service and they issued me another one. I received the second package, the first one showed up after that ( it came by pony express). I do the right thing, calling CS and said I would return the original, I didn't want to pay for the return. I was assured it wouldn't cost me anything, use the return label. So I get my QVC bill, and you guessed it, I was charged for the return. I call CS, she tells me I called too soon to complain about not receiving my package (I didn't) and told me the CS rep shouldn't have sent another order. She then tells me she will refund my money as a courtesy! If the rep made the mistake in issuing another order, that's not my problem, also I did QVC a courtesy by returning it, no one would have been the wiser if I kept it. I guess that's what you get for doing the right thing.

Re: This Annoyed Me

Laura14 — Fri, 04 Jan 2019 19:42:12 GMT

@Jordan2 Preach! It's always the other person's fault these days even when it's not. I'm still trying to get over UPS telling me to look harder insisting they delivered my QVC package. I didn't realize I had to look in someone else's home. Silly me.

Re: This Annoyed Me

Group 5 minus 1 — Fri, 04 Jan 2019 19:45:18 GMT

You have a right to be annoyed. DH says that there is no such thing as service and I think he is correct.

Re: This Annoyed Me

cookinfreak — Fri, 04 Jan 2019 19:46:29 GMT

No good deed goes unpunished. Sorry you had that experience

cookin

Re: This Annoyed Me

Crazy for Kitties — Fri, 04 Jan 2019 19:52:42 GMT

Something similar happened to me. I ordered only one square copper pan but instead, I received 2 pans in seperate shipments. I returned the 2nd pan with explanation that they sent it in error. Was charged postal fee for returning.

Re: This Annoyed Me

threecees — Fri, 04 Jan 2019 19:58:32 GMT

They couldn't track their own package? Strange.

Too many people involved and nobody's on the same page anymore.

Re: This Annoyed Me

chrystaltree — Fri, 04 Jan 2019 20:19:23 GMT

That happened to me a couple of years ago and the CS rep told me to keep both tops and she thanked me for being a loyal customer. You were honest and did the right thing. Times change and no good deed goes unpunished these days. You have a right to be annoyed.

Re: This Annoyed Me

faeriemoon — Fri, 04 Jan 2019 20:26:49 GMT

I find that QVC CS does a lot of things as a "one time courtesy" that REALLY should be standard operating procedure.

Re: This Annoyed Me

SeaMaiden — Fri, 04 Jan 2019 20:35:30 GMT

@Jordan2 wrote:
I ordered something from QVC that was to be delivered by USPS. Well somewhere along the line, it was past due, I didn't receive it. I called customer service and they issued me another one. I received the second package, the first one showed up after that ( it came by pony express). I do the right thing, calling CS and said I would return the original, I didn't want to pay for the return. I was assured it wouldn't cost me anything, use the return label. So I get my QVC bill, and you guessed it, I was charged for the return. I call CS, she tells me I called too soon to complain about not receiving my package (I didn't) and told me the CS rep shouldn't have sent another order. She then tells me she will refund my money as a courtesy! If the rep made the mistake in issuing another order, that's not my problem, also I did QVC a courtesy by returning it, no one would have been the wiser if I kept it. I guess that's what you get for doing the right thing.

@Jordan2 Over the years, I learned it is best just not to try to fix a situation like yours.....you end up getting scre*ed in the end like you were.... if a package shows up late after a replacement is sent, they should be notified you got the missing/ late package AND THEY CAN ISSUE A CALL TAG....otherwise I would just keep it.

Problem solved.

Re: This Annoyed Me

geezerette — Fri, 04 Jan 2019 20:53:21 GMT

Some years ago I was told by a QVC customer representative that they were not allowed to send a replacement order until three weeks after the estimated delivery date. I don’t know if this is still policy or not, or if it was even correct at the time.

Re: This Annoyed Me

Venezia — Fri, 04 Jan 2019 21:03:10 GMT

@Jordan2- I agree what happened to you is aggravating. However, what you get for "doing the right thing" is the personal assurance that you did the right thing. Your integrity and honesty are your own moral compass.

Years ago, when in England, I purchased several items of clothing at a well-known B&M store, including a particular blouse in two different colors. Tried it on at home and didn't like the style and realized that the cashier had only rung in one of them.

I took them back and explained I only needed a refund for one and why. The clerk looked at me and said "And you brought them both back?" And then called another clerk to tell her.

As I said then "You're either honest or you're not. It's not my blouse, I didn't pay for it."

(In that store, I could've taken the other blouse back later without a receipt and gotten a store credit. I would never have done that. I can sleep quite well at night.)

Kudos to you for doing the right thing just because!

Re: This Annoyed Me

lovesrecess — Fri, 04 Jan 2019 21:10:11 GMT

I ordered a diamonique necklace years ago from QVC for my daughter to wear to a special event. I ordered it a month before the event and when it didn’t show up when promised I called CS. The guy said he would send another necklace ASAP (overnighted!) and when the other one I had ordered arrived, to keep it since it was their fault, not mine, that it had not arrived in time for my daughter to enjoy. I was so surprised....that kind of customer service is unheard of now almost anywhere. Now DD has a nice diamonique necklace and I kept the other one!

Re: This Annoyed Me

sunshine45 — Fri, 04 Jan 2019 21:29:00 GMT

email qvcsocialteam@qvc.com.

i have no doubt that they will make it right.

Re: This Annoyed Me

suzyQ3 — Fri, 04 Jan 2019 21:41:46 GMT

@sunshine45 wrote:
email qvcsocialteam@qvc.com.
i have no doubt that they will make it right.

@sunshine45, they did begrudgingly do so.

Re: This Annoyed Me

sunshine45 — Fri, 04 Jan 2019 21:45:58 GMT

@suzyQ3 wrote:
@sunshine45 wrote:
email qvcsocialteam@qvc.com.
i have no doubt that they will make it right.
@sunshine45, they did begrudgingly do so.

yes, i believe she called and spoke with customer service on the phone. i am referring to the qvc social team found here and on facebook. i think the qvc social team does an excellent job of settling customer service issues promptly.....and definitely not doing it begrudgingly.

Re: This Annoyed Me

Tadaki — Fri, 04 Jan 2019 22:16:56 GMT

This also happened to me in the fall. USPS tracking said the package couldn't be delivered as addressed. I thought maybe the mailing label had been damaged because nothing had changed in my address. I called customer service and she said when USPS posts that comment, the package is probably not going to be delivered. She sent a replacement. Shortly after, I got the original order, called CS to say I was returning it (told I wouldn't be charged for it), noted in the comments what had happened and returned it. I also got charged. Had no problems getting a credit when I called, though.

Here is something interesting, though. There was nothing wrong with the mailing label on the original order. So why did USPS update tracking status with that comment?

Re: This Annoyed Me

Venezia — Sat, 05 Jan 2019 03:11:43 GMT

@Tadaki- While I think the post office does a good job most of the time (at least my local one), they're not without being "inventive" sometimes!

A package wasn't delivered to me one day, when it said "out for delivery". Looked online and it said "No one at home to accept delivery". WTH? I was home all day and it didn't need to be signed for anyway.

Went to my local post office only to find out the truth - it had been put on the wrong carrier's vehicle! I asked WHY they lied and she said "They have to put something...so he just chose that." True story.

I told her it would be better if they just told the truth. (It got delivered the next day.)

Re: This Annoyed Me

Tadaki — Sat, 05 Jan 2019 03:47:24 GMT

@Venezia wrote:
@Tadaki- While I think the post office does a good job most of the time (at least my local one), they're not without being "inventive" sometimes!

A package wasn't delivered to me one day, when it said "out for delivery". Looked online and it said "No one at home to accept delivery". WTH? I was home all day and it didn't need to be signed for anyway.

Went to my local post office only to find out the truth - it had been put on the wrong carrier's vehicle! I asked WHY they lied and she said "They have to put something...so he just chose that." True story.

I told her it would be better if they just told the truth. (It got delivered the next day.)

@Venezia Thanks for that information. Next time I will definitely give it a couple of days after I see a comment before I call customer service. And I agree about the post office. I think for the price of a stamp it's remarkable that they deliver mail all over the country, and I've never had anything lost.

Re: This Annoyed Me

Sooner — Sat, 05 Jan 2019 03:55:09 GMT

@Jordan2 wrote:
I ordered something from QVC that was to be delivered by USPS. Well somewhere along the line, it was past due, I didn't receive it. I called customer service and they issued me another one. I received the second package, the first one showed up after that ( it came by pony express). I do the right thing, calling CS and said I would return the original, I didn't want to pay for the return. I was assured it wouldn't cost me anything, use the return label. So I get my QVC bill, and you guessed it, I was charged for the return. I call CS, she tells me I called too soon to complain about not receiving my package (I didn't) and told me the CS rep shouldn't have sent another order. She then tells me she will refund my money as a courtesy! If the rep made the mistake in issuing another order, that's not my problem, also I did QVC a courtesy by returning it, no one would have been the wiser if I kept it. I guess that's what you get for doing the right thing.

The OP did what she should have done, QVC did what athey should have done, no harm no glory. It's just what should have happened. No need to make a big deal is there?

Re: This Annoyed Me

NYC Susan — Sat, 05 Jan 2019 04:21:15 GMT

@lovesrecess wrote:
I ordered a diamonique necklace years ago from QVC for my daughter to wear to a special event. I ordered it a month before the event and when it didn’t show up when promised I called CS. The guy said he would send another necklace ASAP (overnighted!) and when the other one I had ordered arrived, to keep it since it was their fault, not mine, that it had not arrived in time for my daughter to enjoy. I was so surprised....that kind of customer service is unheard of now almost anywhere. Now DD has a nice diamonique necklace and I kept the other one!

I actually have received that kind of CS several times from a few different retailers. It happened to me again just last week when I was told to keep something because it had been their error. So I think it's nice, but not really unheard of, and in my experience it happens much more now than ever before.