topic Re: HELP! Lock and Lock Won't Open in Community Chat

HELP! Lock and Lock Won't Open

0516 — Fri, 21 Dec 2018 00:16:56 GMT

I love Lock and Lock and have bought many pieces over the last several years. I am very disappointed in my latest purchases (wonderful pie plates and circular pie carriers with handles. The seals are SO TIGHT I cannot get the lids off. Does anyone have any suggestions? I can't believe Lock and Lock let this happen. Thank you.

Re: HELP! Lock and Lock Won't Open

RedTop — Fri, 21 Dec 2018 00:22:15 GMT

The only time I ever encountered a container that wouldn’t open was due to my husband putting the lid on while the food was still warm. We had to pierce a hole in the lid to break the seal to get it open.

Re: HELP! Lock and Lock Won't Open

butterfly123 — Fri, 21 Dec 2018 00:33:25 GMT

@0516

Lock and Lock customer service phone number, 844-527-9188. Monday-Friday, 9-5 PT.

I hope they will offer suggestions for you.

Re: HELP! Lock and Lock Won't Open

judy0330 — Fri, 21 Dec 2018 01:34:33 GMT

I have had this happen many times and actually find it a positive -- especially for salad. I open the tabs and insert a knife between the cover and the bowl and break the seal.

Re: HELP! Lock and Lock Won't Open

SilleeMee — Fri, 21 Dec 2018 01:36:32 GMT

While the container is all closed up, submerge it in a sink full of very hot water for several minutes. Place something heavy on top to keep it submerged. Then take it out of the hot water and immediately try to open it. @0516

Re: HELP! Lock and Lock Won't Open

riley1 — Fri, 21 Dec 2018 01:51:58 GMT

I had the same problem as @RedTop - I put the top on when the food was still too warm. Hubby got it off for me.

Re: HELP! Lock and Lock Won't Open

sunshine45 — Fri, 21 Dec 2018 01:56:20 GMT

@judy0330 wrote:
I have had this happen many times and actually find it a positive -- especially for salad. I open the tabs and insert a knife between the cover and the bowl and break the seal.

this is exactly how i break a hard to open seal......a dull knife and a little twist.

Re: HELP! Lock and Lock Won't Open

GCR18 — Fri, 21 Dec 2018 02:03:16 GMT

I have a brand new set that I have to fight with. I've used it about three times and it's not any better. I am probably going to send it back. I've only put dry foods in it. No microwave/freezer. I don't think they are the quality they once were.

Re: HELP! Lock and Lock Won't Open

phoenixbrd — Fri, 21 Dec 2018 09:24:14 GMT

@0516 I would just send it back. To me, it should be a convenience and not a problem. I would return it as "defective".

Re: HELP! Lock and Lock Won't Open

Fressa — Fri, 21 Dec 2018 16:17:28 GMT

I have used one of those plastic scrapers for the Forman grill or Pampered Chef to break that seal. The other try was the handle edge of flatware.

I haven't tried this but I wonder if you place it in the freezer for a few minutes and then try if it would work. Not sure about that but it works on candle wax so give it a try.

Re: HELP! Lock and Lock Won't Open

chickenbutt — Fri, 21 Dec 2018 16:50:04 GMT

@sunshine45 wrote:
@judy0330 wrote:
I have had this happen many times and actually find it a positive -- especially for salad. I open the tabs and insert a knife between the cover and the bowl and break the seal.

this is exactly how i break a hard to open seal......a dull knife and a little twist.

I agree with them. I would take the back side of a butter knife and slide it in the areaw, not the tip of the knife but the back side of the knife (not the sharp side), then kind of twist. I hope it makes sense. It's the kind of thing that's easier to show than to tell.

That will usually 'break' the seal without hurting the seal or container.

If that won't do it, I'd try that hot water thing that another poster mentioned.

I would also never seal up food in them until it is completely cooled. I do that as a matter of SOP anyway, but that serves a few purposes and will also keep the seal from getting sukked on like that.

I also don't use mine in the microwave. I really wish they would stop telling people to use them in the microwave. I got that set of square glass L&L with the vented seals that are specific for micro use and I really like them a lot.

Re: HELP! Lock and Lock Won't Open

0516 — Fri, 21 Dec 2018 17:03:58 GMT

I have just opened the box - have not used yet but can't get lids off.

Re: HELP! Lock and Lock Won't Open

0516 — Fri, 21 Dec 2018 17:04:15 GMT

Thank you.

Re: HELP! Lock and Lock Won't Open

0516 — Fri, 21 Dec 2018 17:04:47 GMT

Thank you! I will try that.

Re: HELP! Lock and Lock Won't Open

hondagirl — Fri, 21 Dec 2018 19:20:30 GMT

Seems something changed with Lock and Lock... Maybe they are cheaper made. Some of mine won't seal after being on the top rack in dishwasher or just won't open anymore once sealed. The one that didn't seal the other day I ran the edges under hot water for a few minutes and it sealed - but we should not have to always do this... I have tons of these pieces and once the tabs break off (which they do) the item is shot... What's going on... Any input???

Re: HELP! Lock and Lock Won't Open

hondagirl — Fri, 21 Dec 2018 19:22:15 GMT

Any ones that are not used yet and won't open run under hot water to warm up - that always works for me...

Re: HELP! Lock and Lock Won't Open

0516 — Fri, 21 Dec 2018 22:22:31 GMT

Thank you, SilleeMee (love that name)! It worked! I will also make sure that now that I've got the seal and lid off and everything washed, I will make sure the base and lid are ry before closing up again. I appreciate hte tip. I was ready to send them back but really like them so glad I didn't need to after all.

Re: HELP! Lock and Lock Won't Open

chickenbutt — Fri, 21 Dec 2018 22:27:10 GMT

Yay! Glad you got 'em open. Sometimes I wonder, with stuff like that, that it ends up in scenarios where the air pressure has changed so that's why they can start out like that.