topic Re: I Am Seething in Community Chat

I Am Seething

Jordan2 — Sat, 15 Dec 2018 16:58:32 GMT

So on 11/22, I think Thanksgiving day, I ordered a custom made pillow from LILIPI through GMA. This was a gift for a friend, a pillow of her beloved dog. I understand about the holiday, so I figure I'll give it about two weeks to receive my order. Last Sunday 12/9, I still didn't receive my order, I called CS, they weren't in so I sent an email stating I haven't received my order yet. I call again Monday 12/10 and am told it will be sent out in the next couple of days ( I haven't gotten any emails from them regarding my order). I get an email on Monday 12/10 in response to my email my order will go out in 1-3 days which would be Thursday at the latest. I don't get an email stating my order was sent out and here's the tracking number. So I call yesterday Friday the 14 and am told my order was sent out on 12/6, which is BS because the woman I spoke to on Monday the 10 didn't say word one it was sent out. She tells me to check the post office to see if they have it. I press her more on why no email with a tracking number, she investigates further, then tells me she can't find the order. She then says it will be made again and sent out by Tuesday. Meanwhile this was suppose to be a Chanukah gift, I'll be lucky if I get it by Christmas! I will never deal with this company again.

Re: I Am Seething

LTT1 — Sat, 15 Dec 2018 17:03:26 GMT

@Jordan2

That is so disappointing!

Re: I Am Seething

Kachina624 — Sat, 15 Dec 2018 17:14:01 GMT

Seething? There seems to be an epidemic of this condition. Get in line with the new customers who've ordered high-priced electronics from QVC.

Re: I Am Seething

chrystaltree — Sat, 15 Dec 2018 17:18:16 GMT

My first question is, had you ever bought from that particular company before? My second question is did ever hear about or read about that company before the GMA piece? If I had seen that GMA piece and my answer to both questions was "no". There is no way in this world that I would have considered placing an order. My fear would have been that tiny company would get slammed with orders after being on a national tv program and they wouldn't be able to handle or fulfill all those orders. Sure, I could have been wrong but I like to err on the side of caution. Amazon actually has some Lillipi pillows, maybe not the one you wanted but with Prime, 12/17 deivery is guaranteed. I do that sometimes, I see something in a magazine or on tv and I check out Amazon and order using Prime. I don't order through that particular company if I have no experience with that company.

Re: I Am Seething

qbetzforreal — Sat, 15 Dec 2018 17:20:34 GMT

What's GMA?

Re: I Am Seething

Jordan2 — Sat, 15 Dec 2018 17:35:30 GMT

@qbetzforreal wrote:
What's GMA?

@qbetzforreal, it's Good Morning America. This was one of Tory Johnson's steals and deals. I never ordered from them before, but one would think they were a reputable company that Tory would have checked out.

Re: I Am Seething

Lucky Duck — Sat, 15 Dec 2018 17:38:13 GMT

GMA is Good Morning America (Deals).

Since you are having a problem with the company, send an e-mail to "help@gmadeals.com". Someone will help you.

Re: I Am Seething

qbetzforreal — Sat, 15 Dec 2018 22:43:21 GMT

@Jordan2 wrote:
@qbetzforreal wrote:
What's GMA?
@qbetzforreal, it's Good Morning America. This was one of Tory Johnson's steals and deals. I never ordered from them before, but one would think they were a reputable company that Tory would have checked out.

@Jordan2- I thought it may have be that but I wasn't sure. Thank you. I hope you receive your order.

Re: I Am Seething

Jordan2 — Sun, 16 Dec 2018 00:50:47 GMT

@qbetzforreal wrote:
@Jordan2 wrote:
@qbetzforreal wrote:
What's GMA?
@qbetzforreal, it's Good Morning America. This was one of Tory Johnson's steals and deals. I never ordered from them before, but one would think they were a reputable company that Tory would have checked out.
@Jordan2- I thought it may have be that but I wasn't sure. Thank you. I hope you receive your order.
@qbetzforreal, thank you. I'll report back if and when I receive it.

Re: I Am Seething

SeaMaiden — Sun, 16 Dec 2018 01:01:11 GMT

@Jordan2 That is so disappointing.....sorry you have to deal with incompetent people......

Re: I Am Seething

jannabelle1 — Sun, 16 Dec 2018 02:31:30 GMT

Can you imagine how many thousands of people across the country ordered a custom made product after the company was highlighted on GMA? Sounds like only allowing 2 weeks for them to process your order was at least 4 weeks too short. It sure sounds like this is a small company that is unable to keep up with the orders they received and probably weren't expecting. Chill out and send a photo of what you ordered to the recipient....!

Edited: seeing other posts reminded me of the time I ordered a bracelet from a company one of our local TV channels had partnered with - a different product and company each day - the "deal of the day". I ordered the bracelet and received it 3 or 4 weeks later. What a disappointment - just plain cheap. I was able to get my money back, but I never again have ordered anything that was promoted on TV. Lessons learned.

Re: I Am Seething

Sooner — Sun, 16 Dec 2018 01:39:37 GMT

@Jordan2 wrote:
@qbetzforreal wrote:
What's GMA?
@qbetzforreal, it's Good Morning America. This was one of Tory Johnson's steals and deals. I never ordered from them before, but one would think they were a reputable company that Tory would have checked out.

@Jordan2 I ordered a bath robe from I think an NBC deal like that once and it took forever and a day to get it. I don't think those tv deals like that are very reliable. I wouldn't do it again.

Re: I Am Seething

Venezia — Sun, 16 Dec 2018 01:43:49 GMT

I'm sorry to hear @Jordan2 that you're having an issue with your order and I think some posters may be right - that the company has been overwhelmed with orders. No excuse for the incorrect information given to you, but it might be the reason.

I've ordered from "View Your Deal" and "Deals and Steals" the past two years and I've always gotten my orders in a timely fashion. The latest one I placed (with Babyfoot) took a bit longer than normal, but it arrived safely.

I do hope you get the pillow you ordered and I think the advice about contacting GMA directly, is a good suggestion.

Re: I Am Seething

threecees — Sun, 16 Dec 2018 01:53:31 GMT

Last year thru the GMA deals I bought an Alex and Ani gingerbread bracelet at a really great

price. It was the first time I ordered from seeing it thru the GMA deals but it came within a

reasonable amount of time.

I don't watch GMA much anymore so I guess I am missing out on some deals.

So much confusion, hopefully you will receive very soon.

Re: I Am Seething

Jordan2 — Wed, 19 Dec 2018 23:34:36 GMT

Fingers crossed, I'm suppose to get my order tomorrow, I really hope so.

Re: I Am Seething

chickenbutt — Wed, 19 Dec 2018 23:43:53 GMT

@Jordan2 wrote:
Fingers crossed, I'm suppose to get my order tomorrow, I really hope so.

Fingers crossed with ya!

I haven't seen these GMA deals, but I've seen the 'The View' deals. Most of them seemed like junk but one day they had this really cool, very long, hooded sweatshirt-type top and I ended up buying one. I had a feeling it would take forever but was really surprised that it was fairly fast. I mean, not Amazon-fast, but faster than ordering something from QVC!

BTW, love this thing and wish I could have gotten more than one. It is the softest fabric I have EVER felt. But the reg price on them is $100 and I paid $47 for the deal of that day. Can't see clear to buy another one for $100, but am watching if it shows up on sale again.

Re: I Am Seething

AuntG — Wed, 19 Dec 2018 23:47:09 GMT

When I see those steals and deals on a nationwide show, I have to wonder if the supplier is equipped to deal with a sudden surge in orders.

Re: I Am Seething

jannabelle1 — Thu, 20 Dec 2018 00:36:46 GMT

Several years ago I ordered a bracelet that was one of those "special deals" on a local TV stations - one of the so-called "deals of the day". What a joke. After weeks of waiting (it was supposed to be a Christmas present), it finally arrived and it was a piece of junk. I tried to contact the company that I purchased it from but couldn't get a response. I finally complained to the TV station and their customer representative got involved. I eventually got a refund, but I learned a lesson.....those deals are not good deals.

Re: I Am Seething

QVCalm — Thu, 20 Dec 2018 02:46:51 GMT

Jordan2 "what is GMA"? This is not criticizing you; but it's just so precious! There are no wrong questions, I have learned through these many years.

Re: I Am Seething

JeanLouiseFinch — Thu, 20 Dec 2018 14:15:42 GMT

I’d understand being frustrated, disappointed, saddened, but seething? That seems to be an overreaction. Mistakes and oversights happen when dealing with online shopping. I’m sure many of us can relate. Your friend is no child, you can explain that you planned for the gift to arrive on time but there was a problem on the company’s end. If she’s a mature true friend, she’ll understand.