topic My DSL is always going out. Anyone else here with the same problem? in Community Chat

My DSL is always going out. Anyone else here with the same problem?

Mindy D — Thu, 13 Dec 2018 19:49:40 GMT

My DSL is always going out. It’s such a pain. I’ve the option to switch* but this post isn’t about other options. I just want to know who else is having the same problem?

DSL here goes out more frequently when we get a cold front. It uses copper which contracts in cold. The provider will not be fixing or upgrading any of it’s copper. They want all customers to migrate to their fiber optic system.

*I’ve already investigated other types of service but I don’t want to switch right now.

Re: My DSL is always going out. Anyone else here with the same problem?

cotton4me — Thu, 13 Dec 2018 21:56:34 GMT

@Mindy D

Ours goes out a lot too. Our city won't allow the fiber optic system unless it's all placed underground. The phone company refuses to do that so we don't have any other options. It's frustrating.

Re: My DSL is always going out. Anyone else here with the same problem?

StylishLady — Thu, 13 Dec 2018 23:07:16 GMT

I switched to my TV cable company , Xfinity/Comcast after years of DSL with the land line phone. Now eliminating the land line and going all mobile for phones. The big hope is no more or at least way fewer annoying solicitation phone calls.

Re: My DSL is always going out. Anyone else here with the same problem?

Its Me LuLuBelle2 — Thu, 13 Dec 2018 23:34:50 GMT

@StylishLady, I don't like giving anyone bad news - but here goes! We gave up our landline several years ago, but, sadly, scammers have managed to find us on our mobile phones. I don't answer any calls from unrecognized numbers. It's unbelievable phone carriers and the government don't do more to crackdown and stop these unwanted calls.

In this day and age I truly don't understand why utility wires aren't all buried underground. It may initially be more expensive, but I would think in the long run we wouldn't lose power, cable, phone service, etc. anywhere near as frequently in storms thus costing less money to send out crews to restore power. In addition, all of those poles and wires are unsightly. But, alas, I don't rule the world.

Re: My DSL is always going out. Anyone else here with the same problem?

Montana — Thu, 13 Dec 2018 23:36:41 GMT

Mine goes out every 2 or 3 days. It is so annoying. And most of the time all the modem lights are properly lit too. Very seldom is the internet connection light actualIy out.

I have to turn the modem off so LTE will activate. After a while, I turn it back on and it works fine again. Until the next time. There is always a next time.

Re: My DSL is always going out. Anyone else here with the same problem?

sunshine45 — Thu, 13 Dec 2018 23:52:20 GMT

upgraded to X1 xfinity services for cable, tv, and telephone. extremely happy with the performance. i also made sure to get a stronger modem AND a wifi extender in another area of the house.

Re: My DSL is always going out. Anyone else here with the same problem?

ValuSkr — Fri, 14 Dec 2018 00:05:44 GMT

@Its Me LuLuBelle2 wrote:
In this day and age I truly don't understand why utility wires aren't all buried underground. It may initially be more expensive, but I would think in the long run we wouldn't lose power, cable, phone service, etc. anywhere near as frequently in storms thus costing less money to send out crews to restore power. In addition, all of those poles and wires are unsightly. But, alas, I don't rule the world.

@Its Me LuLuBelle2 I think utilities are often put underground in new developments - at least that's the way it is around here. But, as you said, the cost to bury existing overhead lines is prohibitive. I suppose utilities would want to pass on the cost to rate payers, so we'd pay for it one way or the other.

I've read it's actually easier, faster, and less expensive for utilities to repair overhead lines vs. buried lines, so they may have a vested interest in the status quo.

Re: My DSL is always going out. Anyone else here with the same problem?

SeaMaiden — Fri, 14 Dec 2018 00:11:29 GMT

We have DSL....we replaced the modem with a newer one and now everything works great. Our modem was about 12 years old....have you tried replaceing your older modem( if it is old...)

Re: My DSL is always going out. Anyone else here with the same problem?

VaBelle35 — Fri, 14 Dec 2018 01:18:19 GMT

I had DSL on my Verizon landline and had Verizon out last week to see why my DSL was always up and down. He said there's an issue in the wall with the landline and I would need to have an electrician come in and open the wall and rewire it.

Since I have Comcast for cable, I was able to switch to their internet and use the self install kit. The Comcast internet service has not been very stable so far.

I might have to move to Fios if this continues.

Re: My DSL is always going out. Anyone else here with the same problem?

VaBelle35 — Fri, 14 Dec 2018 01:18:58 GMT

The Verizon technician also told me to get my own modem/router because they one they sent me was not good.

Re: My DSL is always going out. Anyone else here with the same problem?

Mindy D — Fri, 14 Dec 2018 04:20:30 GMT

@SeaMaiden wrote:
We have DSL....we replaced the modem with a newer one and now everything works great. Our modem was about 12 years old....have you tried replaceing your older modem( if it is old...)

All equipment is new in our house. It’s not a modem, landline phone, filters, router or anythibg inside. Our problem stems from the outside line hub for all users in our area. Many here in this thread have described problems which are coming from inside problems. Our hub uses copper and the wiring is old and will not be replaced as it wears out according to the provider.

Re: My DSL is always going out. Anyone else here with the same problem?

Mindy D — Fri, 14 Dec 2018 04:23:30 GMT

@VaBelle35 wrote:
I had DSL on my Verizon landline and had Verizon out last week to see why my DSL was always up and down. He said there's an issue in the wall with the landline and I would need to have an electrician come in and open the wall and rewire it.

Since I have Comcast for cable, I was able to switch to their internet and use the self install kit. The Comcast internet service has not been very stable so far.

I might have to move to Fios if this continues.

I’ve had service checks inside and none of the problems were indoors. Every single time it has turned out to be an outage in my area. It takes days for the outages to get fixed.

Re: My DSL is always going out. Anyone else here with the same problem?

Boehm Collector — Fri, 14 Dec 2018 14:17:43 GMT

@Mindy D ..... I had Verizon's DSL at my office from 2002 to 2009. It was always extremely slow. I had Comcast X-Finity at my home for many, many years. When I moved my office to a different location, I could no longer get Verizon's DSL so I had to switch to Comcast X-Finity. In my town only Comcast and in some sections, Verizon DSL, available. I always had problems with Comcast... especially with my office email. After having problems with my office service for over a year .. and Comcast not doing a thing about it...I was finally able to switch to Verizon Fios both at home and the office. After I dropped Comcast all of a sudden I was inundated with phone calls asking what they could do to get me back. I politely told them they had over a year to do something but chose not to. So now I was done with Comcast. I couldn't be happier with my Verizon Fios.

Re: My DSL is always going out. Anyone else here with the same problem?

SilleeMee — Fri, 14 Dec 2018 14:34:39 GMT

You might want to check and see if you can get a fiber optic connection in your area. FO offers faster speeds and it is more reliable than DSL. It will come with a higher price tag, however.

Re: My DSL is always going out. Anyone else here with the same problem?

VaBelle35 — Fri, 14 Dec 2018 15:13:12 GMT

Verizon has been hounding me to get rid of my traditional landline. I was surprised they agreed to send someone to my house, but I do pay for the insurance for that, so they couldnt deny my request.

My hesitation with Fios is mainly because we have a neighborhood Nextdoor and Facebook page and people are constantly complaining about Fios being down.

I'm been in my house for 25 years and have had Comcast basic cable for all of it and I can count on one hand the number of times my cable has been out, with fingers left over. And it's never been more than a few hours.

So I'm a little disappointed in the instability of the Comcast internet.

I work from home a lot and I am on conference calls all day and you can definitely hear the phone quality difference with cell phones and internet phones. The feedback is just awful some days.

So I am keeping my traditional landline until it dies.