topic Re: Move along...nothing to see here. in Community Chat

Move along...nothing to see here.

garl — Tue, 11 Dec 2018 09:09:11 GMT

Now in week two of awaiting my perishable shipment, I sent this status tracking in an email to the Q, only to be told that my shipment would probably show up...

Package Progress	City	State	Date	Time
Package transferred to post office			12/10/2018	10:34
Destination Scan	Tallahassee	FL	12/10/2018	02:45
Destination Scan	Tallahassee	FL	12/08/2018	04:38
Out For Delivery	Tallahassee	FL	12/08/2018	03:30
Arrival Scan	Tallahassee	FL	12/08/2018	24:01
Departure Scan	Jacksonville	FL	12/07/2018	20:56
Arrival Scan	Jacksonville	FL	12/07/2018	13:27
Departure Scan	Buffalo	NY	12/04/2018	21:38
Origin Scan	Buffalo	NY	12/04/2018	19:40
Order Processed: Ready for UPS			12/05/2018	05:31

So, it was out for delivery (in the midle of the night) and then, two days later, transferred to the post office? Believe me when I tell you the Q rep could not have cared less.

Re: Move along...nothing to see here.

godi — Tue, 11 Dec 2018 10:47:12 GMT

Happened to me with a Junior Cheesecake. All they said was not sure where it is. Never again.

Re: Move along...nothing to see here.

ID2 — Tue, 11 Dec 2018 11:30:39 GMT

It Isn't QVC's fault anymore. They sent it and its out of their hands. Now it UPS's issue, contact them.

Re: Move along...nothing to see here.

LTT1 — Tue, 11 Dec 2018 11:58:14 GMT

@garl

Looks to me like there are going to be real problems with delivery of perishable items this year.

All of the bantering back and forth, over and under that new mail systems now use (why?).

Re: Move along...nothing to see here.

kaydee50 — Tue, 11 Dec 2018 15:37:26 GMT

@ID2IMO it IS the shipper's (QVC) fault. They are responsible for making sure the item gets to you. I recently had an issue with a product ordered from Amazon. It was supposed to be here 10 days ago. I called Amazon, they contacted the post office who was responsible for the final delivery, and gave me a new delivery date. That date passed. Called Amazon again. Quickly refunded my payment. Excellent service.

Re: Move along...nothing to see here.

mac116 — Tue, 11 Dec 2018 15:58:56 GMT

This is my issue: When the hosts GUARANTEE that something will be there in time for the weekend, or holiday, or Christmas, etc. There are weather and delivery issues out there folks! But when they GUARANTEE something, it is strictly to make the sale, and "tough cookies" to you the customer. Watch...they will be using that GUARANTEE until the 20th of December.

Some people on these boards say we need to use our common sense, but so does QVC!

Re: Move along...nothing to see here.

viva923 — Tue, 11 Dec 2018 17:06:16 GMT

been waiting for an item I purchased thru amazon, since 20 november, supposedly suppose to be here by 20 December, will believe it when i see it LOL

Re: Move along...nothing to see here.

Kachina624 — Tue, 11 Dec 2018 17:34:46 GMT

Keep in mind thst Q CSRs do not have crystal balls to tell them where you package is. They see the same tracking you see. Shipping is always a mess this time of year and everyone involved with it is working hard to get your orders to you. Some won't make it for whatever reason. Refunds and apologies will be issued.

Re: Move along...nothing to see here.

Mersha — Tue, 11 Dec 2018 17:45:05 GMT

I have the worst luck with packages that go UPS and then are sent to the post office.

Numerous things have been lost throughout the year going this method.

Whenever I see this in the tracking, I know there is a 50/50 shot it will ever arrive.

Re: Move along...nothing to see here.

chrystaltree — Tue, 11 Dec 2018 17:51:07 GMT

Ok, bad. To be realistic, this isn't a QVC problem. It's a UPS problem. If it's ruined when you get it, you can call QVC and get a refund. They can certain see that thing went from pillar to post before it got to you.

Re: Move along...nothing to see here.

RawkinFoodie — Tue, 11 Dec 2018 18:55:14 GMT

Hello garl, it looks like your package was sent via UPS SurePost. FedEx has the same type of service called FedEx SmartPost. It's the worst shipping method where it starts out with the carrier and then usually gets handed over to your local post office for final delivery. The tracking is awful and often uses "delivered" when it hasn't been delivered. In this case, it gets "delivered" to the local UPS station first before it gets transferred to the local post office. Any confiiguration of the word "delivered" should only be used when it gets to its final destination. Poor execution of the service. The transit time is long and yes, things get stuck, misplaced and re-routed frequently.

I just recently went through this with a QVC order that had free shipping. In that case, of course you don't get to choose the way you want it shipped. SurePost and SmartPost are cost effective methods so of course SurePost was chosen. My package literally went from SC to my state, got mis-sorted and went off to California and then back to my state. It took a tour around the country! Thankfully what I ordered wasn't perishable nor did I need it immediately. The box finally arrived yesterday, definitely worse for wear and ripped, but nothing inside was damaged.

Bottom line, it's a a terrible service and I try to avoid it as much as possible. I am sorry that you went through this, though.

*Edited for typos.

Re: Move along...nothing to see here.

mspatmac — Wed, 12 Dec 2018 01:23:17 GMT

@RawkinFoodie wrote:
Hello garl, it looks like your package was sent via UPS SurePost. FedEx has the same type of service called FedEx SmartPost. It's the worst shipping method where it starts out with the carrier and then usually gets handed over to your local post office for final delivery. The tracking is awful and often uses "delivered" when it hasn't been delivered. In this case, it gets "delivered" to the local UPS station first before it gets transferred to the local post office. Any confiiguration of the word "delivered" should only be used when it gets to its final destination. Poor execution of the service. The transit time is long and yes, things get stuck, misplaced and re-routed frequently.

I just recently went through this with a QVC order that had free shipping. In that case, of course you don't get to choose the way you want it shipped. SurePost and SmartPost are cost effective methods so of course SurePost was chosen. My package literally went from SC to my state, got mis-sorted and went off to California and then back to my state. It took a tour around the country! Thankfully what I ordered wasn't perishable nor did I need it immediately. The box finally arrived yesterday, definitely worse for wear and ripped, but nothing inside was damaged.

Bottom line, it's a a terrible service and I try to avoid it as much as possible. I am sorry that you went through this, though.

*Edited for typos.

I have the free UPS app on my phone and hated when I saw sure post. I buy a lot on line so decided it was worth less stress so I upgraded with UPS so every package sent to me never goes to the post office, even if it was shipped via sure post. UPS delivery in my area is terrific and to me it was worth the upgrade cost.

Re: Move along...nothing to see here.

Kachina624 — Wed, 12 Dec 2018 01:54:49 GMT

@garl. Did you get your package today?

Re: Move along...nothing to see here.

blackhole99 — Wed, 12 Dec 2018 02:59:52 GMT

I order alot from the Q and more so around holiday time, been ordering for years. This year for some reason I have been unlucky with packages being lost or ripped open and stolen in transit. I don't think it's the Q's fault, but they need to send jewelry items in a secure box instead of those bubble envelopes. I have not had a problem with food items, just had frozen shrimp delivered last week and the dry ice was still in the caddy and the shrimp were frozen solid.

Re: Move along...nothing to see here.

september — Wed, 12 Dec 2018 03:08:52 GMT

I have ordered holiday food items from QVC in the past and not had any problems. From reading the boards this year...I think I just don’t want to take the risk.

Too many ordering problems, especially things that sit “in process” for a week or more, and we can’t cancel.

Re: Move along...nothing to see here.

LTT1 — Wed, 12 Dec 2018 11:39:05 GMT

@garl @september @blackhole99 @Kachina624 @mspatmac

For online shopping, the businesses such as Amazon and the Q, for the most part have solved my objections to online shopping.

Hopefully, the problems with shipping will be solved eventually.

They are getting close; I am waiting to make sure our Pittman and DAVIS chocolate covered strawberries and blueberries are shipped out of state from Harlingen, Tx on time!

Re: Move along...nothing to see here.

puttypiesmom — Wed, 12 Dec 2018 17:31:48 GMT

This has happened to me before when UPS was planning on delivering a Surepost package a day early and said so in the tracking but changed their mind and ended up giving it to USPS adding additional days to the delivery schedule. In fact, UPS has done this more than once.

Re: Move along...nothing to see here.

DJs mom — Thu, 13 Dec 2018 19:16:35 GMT

Everytime I hear a Q host guarantee that an item will be there before Christmas I cringe.

Re: Move along...nothing to see here.

Pearlee — Thu, 13 Dec 2018 19:44:30 GMT

@ID2 wrote:
It Isn't QVC's fault anymore. They sent it and its out of their hands. Now it UPS's issue, contact them.

It is QVC's fault in the sense that Q chooses its shipper. The Smart Post option is awful, wherein UPS hands it over to the USPS. The dual shippers really delays things and also makes for a lot more mis-sorting than otherwise would happy. Yes, it's QVC's fault for choosing a cheap and inefficient shipping method.

Smart Post is one of the most egregious misnomers I've ever heard.

Re: Move along...nothing to see here.

kaydee50 — Thu, 13 Dec 2018 20:03:06 GMT

@Pearlee Completely agree as per my previous post. The first time I contacted Amazon about my late shipment I emphasized that I used to be so impressed by their incredibly fast shipping but if they were going to use the post office for delivery I would not be ordering as much as I have. Big mistake using the post office. Asked the rep to pass along my remarks to the higher ups. We'll see how this works out.

IMO whichever vendor an item is purchased from--QVC, HSN, Amazon--it is their responsibility for getting the item to the customer.