topic Re: I'm Doing a Slow Burn in Community Chat

I'm Doing a Slow Burn

wismiss — Thu, 29 Nov 2018 17:30:13 GMT

I know in the big scheme of things this is minor, but it still is bugging me.

I purchased a new refrigerator and wanted them to put the handle on the right side. Well, of course, when it was delivered, the handle was on the left side. The kit for switching the handle was delivered with the refrigerator. But, the delivery people said they did not know how to reverse the handle and they would put a work order in.

I waited and waited and waited. No one called to set up a time to switch the handle, so I called. A work order had never been put in. Eventually someone came and reversed the handle. After they left, I noticed he had put the handle right over a sticker!!! I can't get the sticker off without some of it still showing, and I certainly don't want to try to get the handle off, as I am afraid of scratching the surface trying to get the hidden screw out.

Any ideas of how to get this sticker off enough so it can't be seen? Would wetting it enable me to get enough off that it couldn't be seen?

I have thought of calling and complaining and having them come out, but this seems like such a minor matter. Why can't people do a good job the first time? I would think he would have noticed he was putting the handle over the sticker.

Re: I'm Doing a Slow Burn

JollyRancher — Thu, 29 Nov 2018 17:32:06 GMT

Use Goo Gone on the sticker and a flat plastic edge (like a credit card) to scratch it off. Or try blasting the sticker with a hair dryer until you can peel it off.

Re: I'm Doing a Slow Burn

ValuSkr — Thu, 29 Nov 2018 17:38:51 GMT

I'd ask them to come back and remove / replace the handle so you could remove the sticker. Tell them you know it's not major, but it's irritating and the installer should have known better. If the retailer is customer-oriented, it will do as you wish - and perhaps have a word with the person who delivered your fridge.

It can be very tiring these days trying to get good customer service.

Re: I'm Doing a Slow Burn

Laura14 — Thu, 29 Nov 2018 17:43:48 GMT

@wismiss It's scary how people with common sense are in shorter and shorter supply these days. I agree that just doing warm water or they do make specific products to remove stickers and scraping will probably solve your problem.

Re: I'm Doing a Slow Burn

Kitlynn — Thu, 29 Nov 2018 17:45:33 GMT

You can soak it off and do it using dish soap or alcohol. However I don't think you should. I know it is a pain for you to deal with but I feel like you should call them back and have them come and take care of the problem. We have gotten to the point of just letting ourselves accept poor customer service and that is why it is beginning to not exist. When you pay for something it should be to your satisfaction and you should never feel guilty about that. Now it can be done in a nice manner but companies really do need to be held liable for their actions.

Re: I'm Doing a Slow Burn

Beth-QVC — Thu, 29 Nov 2018 17:50:05 GMT

This post has been removed by QVC because it is inappropriate

Re: I'm Doing a Slow Burn

fthunt — Thu, 29 Nov 2018 17:50:15 GMT

Yours is a good lesson to buyers of refrigerators......having bought my share (and then some) of new refrigerators for rental property.....I've learned to tell the store I need a left-hand or right-hand hinge and want it that way before they deliver. Also - be clear about your choice of wire or glass shelves & freezer on the top or bottom.

Truck delivery guys usually don't know how to change door swing.

Re: I'm Doing a Slow Burn

Imaoldhippie — Thu, 29 Nov 2018 17:51:43 GMT

Spray some WD40 on the sticker and let it set for a while. It should peel right off and it will take the sticky off too.

I have learned to watch every move any kind of workers that come into my home make. I dont trust them.

Re: I'm Doing a Slow Burn

hayseed00 — Thu, 29 Nov 2018 17:58:58 GMT

Goo Be Gone works great

Re: I'm Doing a Slow Burn

AuntG — Thu, 29 Nov 2018 18:10:23 GMT

Goo Gone is good stuff, but I wouldn't fault you if you called them out again. It's hard to find good delivery workers. I tip even when they do just their job because at least they are out there working.

Re: I'm Doing a Slow Burn

Mj12 — Thu, 29 Nov 2018 18:26:28 GMT

You can probably remove the handle, take off the sticker, and reinstall the handle. We switched the handle for our new fridge a while ago, it's pretty easy.

ETA - and I know it's a pain but this is why we need to "supervise' all repair people.

Re: I'm Doing a Slow Burn

ValuSkr — Thu, 29 Nov 2018 18:25:33 GMT

I know what you mean - you can get the sticker off with the products mentioned but some small part of it right next to the handle will still be there - probably not noticeable to anyone but you. It would bother me and that's why I'd try calling the dealer first. If they refuse, you can of course use Goo Gone or water or whatever.

It's not a matter of not having common sense as someone mentioned. That was rude. It's a matter of wanting something done right.

Re: I'm Doing a Slow Burn

VanSleepy — Thu, 29 Nov 2018 18:51:03 GMT

@ValuSkr the common sense comment was referring to the person who put the handle over a sticker.

Re: I'm Doing a Slow Burn

shortbreadlover — Thu, 29 Nov 2018 19:45:03 GMT

this is why i put major purchases on a credit card and then if things aren't right, they won't get paid until it is.

Re: I'm Doing a Slow Burn

ShowMe — Thu, 29 Nov 2018 20:14:13 GMT

@wismiss.....wish you nothing but the best in getting this situation accomplished.

Re: I'm Doing a Slow Burn

Bri369 — Thu, 29 Nov 2018 20:32:45 GMT

It's a pain sometimes, but that's why I either watch them do their work or don't let them leave until I'm satisfied.

I know that doesn't help you.

I would try to remove the handle so the sticker can be removed. It would bug me if I just left it there.

Re: I'm Doing a Slow Burn

chlema — Thu, 29 Nov 2018 20:46:00 GMT

When I purchased a refrigerator last month they told me the handles typically come installed on the left side and if I wanted it switched there would be a $10.00 fee, in addition to the delivery and installation charge. Since I wanted the handle on the left side there was not an issue, however I thought trying to charge extra was a bit ridiculous.

Re: I'm Doing a Slow Burn

faeriemoon — Thu, 29 Nov 2018 22:00:59 GMT

I don't think I'd use any of those goo removing agents on a refrigerator door without knowing if the door could be harmed. I'd get the store to send someone back to the house to remove the handle AND the sticker, then put the handle back in place.

Re: I'm Doing a Slow Burn

ShowMe — Thu, 29 Nov 2018 22:43:19 GMT

@faeriemoon wrote:
I don't think I'd use any of those goo removing agents on a refrigerator door without knowing if the door could be harmed. I'd get the store to send someone back to the house to remove the handle AND the sticker, then put the handle back in place.

@faeriemoon......yes, that's a great idea. I too would have been on the phone with them as soon as I saw it..... It could have been taken care of by now.

Re: I'm Doing a Slow Burn

Catty2 — Fri, 30 Nov 2018 01:39:49 GMT

I would be upset too. I bought a new refrigerator recently and the 2 guys who delivered it changed the handle over to the right side. Also, it wouldn't fit into the kitchen doorway so they had to remove the door to get it in and put it back on. I thanked the guys many times. In my opinion, all of this should be done by the delivery people.