topic Re: EZ-Pays in Community Chat

EZ-Pays

kivah — Mon, 19 Nov 2018 18:16:06 GMT

I ordered 2 Isaac Mizrahi Pima Cotton Tops 2 days ago - and I just noticed that it's being billed EZ-Pay. So - QVC set the default on EZ-Pay - WHY??????? Each time I've ordered recently, this happens - and I have to either call or email QVC. I HATE EZ-Pay. Anyone else notice this??? QVC has complicated statements - especially when returning items - so EZ-Pay Breakdowns are impossible to track. I'm just upset.

Re: EZ-Pays

KingstonsMom — Mon, 19 Nov 2018 18:25:52 GMT

When ezpay is offered, it's the default when using speed buy.

If you use regular checkout, on the order page there is a box you can check to pay in full or use ezpay.

Re: EZ-Pays

stevieb — Mon, 19 Nov 2018 18:40:21 GMT

It pays to check out the usual way and to check the settings when doing so...

EP will always be QVC's excuse for calling something a 'special event'... Instead of offering real savings as a way to highlight an 'event', they will always opt to offer EP and hope customers take the bait...

Re: EZ-Pays

shaggygirl — Mon, 19 Nov 2018 18:49:15 GMT

Don't buy a lot anymore but when I do and use speed buy and it defaults to the easy pay I change it to one payment. My buying is so infrequent now that I usually forget how/where to do that and have to look around a bit but it's doable.

Aha I see that as I was typing someone gave the directions how to do it, good, wrote that down for next time that I forget.

Re: EZ-Pays

SusieQ_2 — Mon, 19 Nov 2018 18:55:06 GMT

You don't need to call or email customer service to change your payment method. Just go to Order Status in your account, click on Easy Pay at the top of the page and click on Edit Easy Pay. You can pay the balance from there.

Re: EZ-Pays

Imaoldhippie — Mon, 19 Nov 2018 19:02:25 GMT

For me its always been that way. Dont speed buy and pick your pay option. Easy as pie, dont be upset.

Re: EZ-Pays

viva923 — Mon, 19 Nov 2018 21:00:55 GMT

i really dislike this myself.

i have to be very careful about ordering from the Q, have stopped for the most part ordering from the Q.

Re: EZ-Pays

Lisa now in AZ — Mon, 19 Nov 2018 21:51:58 GMT

Yep, that is why I never use Speed Buy, even if that means that they may run out of something. I never use Easy Pay and want to manage my billing myself.

Re: EZ-Pays

SusieQ_2 — Mon, 19 Nov 2018 22:00:04 GMT

Defaulting to easy pay makes sense to me especially since a few others mentioned this happens during speed buy (which I never use).

When trying to use a faster method I guess you don't get all the options, but again, I see why they do it. If you end up with an unwanted easy pay plan it's a breeze to go to your account and pay it in full if that's what you prefer. Not as easy to have the entire amount charged on your credit card and then tell customer service what you really wanted was easy pay!

I agree with those who say don't use speed buy unless you're sure about what you're getting.

Re: EZ-Pays

jackthebear — Mon, 19 Nov 2018 23:08:23 GMT

I guess the point is not that you can change and or pay them off, more that WHY is THE DEFAULT ezpay to begin with.

it should be an option not the standard

Re: EZ-Pays

SusieQ_2 — Tue, 20 Nov 2018 00:13:03 GMT

@jackthebear wrote:
I guess the point is not that you can change and or pay them off, more that WHY is THE DEFAULT ezpay to begin with.
it should be an option not the standard

I don't agree and this is only speculation on my part but as previously mentioned the point of speed buy is that it's streamlined. If they offered all the same choices as regular checkout what would be speedier about it, lol. It's far easier to pay off an easy pay order than to have your credit card charged the full amount only to have to turn around and call customer service to say "I actually wanted easy pay" which may or may not be granted as an afterthought. Maybe they chose the default by majority rules...do more people choose easy pay or a 1 time payment? IDK.

Either way, easy pay is clearly the better choice when options are limited as they are with speed buy. I've only ordered using checkout rather than speed buy and therefore never had a problem with not being able to customize my order to be exactly how I want it. The entire process only takes a matter of minutes at most.

Re: EZ-Pays

jannabelle1 — Tue, 20 Nov 2018 00:38:00 GMT

I always use Speed Buy, but I also click on the "yes, I want to review my purchase". At the top of the next page, just click on the "edit" to the method of payment/easy pay options. Even if you miss that, you can still go to your account and change the easy pay to pay in full. No need to call customer service....sometimes it's just easier to take care of it yourself!

Re: EZ-Pays

DJs mom — Tue, 20 Nov 2018 21:21:59 GMT

@jackthebear wrote:
I guess the point is not that you can change and or pay them off, more that WHY is THE DEFAULT ezpay to begin with.
it should be an option not the standard

Because it is speed buy. If you don't want easy pay then don't use speed buy or click the box that says you want to review before buying. I always check that box.

Re: EZ-Pays

this is my nic — Wed, 21 Nov 2018 03:29:21 GMT

I have been trying to get all my ez pays paid off, unfortunately it's not working! When I look at my credit card statement and see ez pay after ez pay, I get disgusted with myself. Of course on any card other than the Q card the actual item purchased isn't shown. You have to go to "my account", look up ez pay items, then match up the numbers. Such a pain.