topic Re: Car Repair Problem in Community Chat

Car Repair Problem

staciesmom — Mon, 05 Nov 2018 00:33:32 GMT

DH has a convertible and in September he had a problem with the roof closing all the way. He dropped the car off on September 21st and still doen't have it back! Worst part about this ordeal is there has been ZERO communication from the repair shop. DH calls several times a week and has been told 4 times now that they got the wrong part and have to wait for another. After calling the brands Customer Care LIne and complaining, he finally got a call Wednesday promising return of the car Saturday - of course this didn't happen. An again - no call from the repair shop. So frustrating. Going to contact our attorney tomorrow.

Re: Car Repair Problem

patbz — Mon, 05 Nov 2018 00:41:21 GMT

Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

Re: Car Repair Problem

staciesmom — Mon, 05 Nov 2018 00:48:33 GMT

@patbz wrote:
Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

Great idea! Never thought of that.....will contact them in the morning!

Re: Car Repair Problem

SeaMaiden — Mon, 05 Nov 2018 00:50:45 GMT

@staciesmom....it is your car...they did not fix it...go pick it up and take the car in to someone else. Why call your attorney? Have you paid them for work done? Is that why? Confused....🤔

Re: Car Repair Problem

CrazyDaisy — Mon, 05 Nov 2018 00:50:53 GMT

Why leave the car there. Pick it up and take it somewhere else. Am sure there are other places.

Re: Car Repair Problem

BirkiLady — Mon, 05 Nov 2018 00:59:22 GMT

@staciesmomWhy is it at a Repair Shop? Take it to the dealer for best service and original parts. Chances are a Repair Shop is looking for "after" parts in a salvage yard, which is perfectly legal if your husband didn't specify NOT to use used parts. "You get what you pay for" when you use Repair Shops rather than a reliable dealer.

Re: Car Repair Problem

lovesrecess — Mon, 05 Nov 2018 01:03:11 GMT

You are far more patient than I would have been in this situation. I would have picked up my car and taken it elsewhere. Take your husband over there in his car, have him drive it to another repair shop. You can also contact your states' consumer affairs office and your attorney if you need to. If you have given them any money at all, you are owed a refund and maybe more due to the length of time they have held the car with no work completed.

Re: Car Repair Problem

Kachina624 — Mon, 05 Nov 2018 01:18:54 GMT

@patbz wrote:
Why don't you contact a Consumer Advocate from your local t.v. station? This sounds like a "made in heaven" case for that.

@patbz. @staciesmom. Even better, contact a Consumer Advocate in your state's Attorney General's office. They have the legal power to actually do more than just shame the uncooperative business.

Re: Car Repair Problem

fthunt — Mon, 05 Nov 2018 01:37:18 GMT

Get the car and make another decision. Re: State government workers - most are up for election in XX hours - - keeping their job is their first concern - and if voted out - how long before the new guy/gal actually does any work?

Current repair shop is a looser.

Re: Car Repair Problem

jannabelle1 — Mon, 05 Nov 2018 02:04:17 GMT

Get your car out of that place, and take it to your dealer, or a dealer that sells the same brand. I'd also contact your state's Attorney General's office and ask them to look into this so-called repair shop. Enough of the calling them every week - go get your car - do not leave it there any longer no matter what they want to charge you! You can use that as leverage later. The suggestion to call the consumer advocate at one of your local TV stations is also a good idea.

Re: Car Repair Problem

Kachina624 — Mon, 05 Nov 2018 02:05:52 GMT

@fthunt wrote:
Get the car and make another decision. Re: State government workers - most are up for election in XX hours - - keeping their job is their first concern - and if voted out - how long before the new guy/gal actually does any work?
Current repair shop is a looser.

@fthunt. Very few state employees are elected, at least not the ones who do the actual grunt work. It'll be business as usual in state offices, unaffected by elections.

Re: Car Repair Problem

RedTop — Mon, 05 Nov 2018 02:07:03 GMT

I wouldn’t waste time going to an attorney; I’d just go get my car and find somewhere else to get it repaired.

Re: Car Repair Problem

ShowMe — Mon, 05 Nov 2018 02:16:44 GMT

I would certainly report them to the BBB...... But, get your car back first.

Re: Car Repair Problem

Montana — Mon, 05 Nov 2018 02:24:50 GMT

Maybe a Yelp review might help too.

Re: Car Repair Problem

fthunt — Mon, 05 Nov 2018 03:11:58 GMT

ZZZZZZZZ Yawn - Why am I not surprised?

Re: Car Repair Problem

CAcableGirl2 — Mon, 05 Nov 2018 03:41:06 GMT

@staciesmom Drop by the repair shop ASAP and don't tell them you are coming. You might find out that the car isn't there and they've been driving it all over town with the top down.

We had a work truck at a body shop and they kept telling us that the parts were backordered, etc..., and after waiting many weeks for it to be finished, we discovered through the GPS system that the repair place had been driving it all over town, racking up close to 200 miles.

They'll be getting a call from our attorney.

Re: Car Repair Problem

sunshine45 — Mon, 05 Nov 2018 03:51:37 GMT

usually if a part is difficult to find OR is going to take some time, they would call you when the part came in. you keep your car and take it in when the part arrives. no need for them to keep it this long when you can keep it in your own garage or parking lot.

have no idea if you are talking about a newer car or more of a classic car to determine why it would take so long?

if you are not happy with the situation it is an easy one to take care of. go pick it up and find another reputable auto repair facility in your area.

Re: Car Repair Problem

RoughDraft — Mon, 05 Nov 2018 04:33:26 GMT

Nowhere in your post do you state the year of the car. Is it a registered antique where parts may be difficult to find and replace? If so, you'd need to seek out a specialist in that particular field.

If it's a relatively new car, my first impulse would be to take it to the authorized dealer where the car was purchased.

It sounds as though you didn't do your homework. Go get the car and take it home until you find what you need.

Re: Car Repair Problem

CrazyDaisy — Mon, 05 Nov 2018 10:36:58 GMT

Unless money has been paid, which the OP has not mentioned, an attorney or state attorney general, even the Better Business bureau will tell you the same thing.....go get the car and take it somewhere else. It is not illegal or fraud to provide bad customer service.

Re: Car Repair Problem

staciesmom — Mon, 05 Nov 2018 10:55:33 GMT

@SeaMaiden wrote:
@staciesmom....it is your car...they did not fix it...go pick it up and take the car in to someone else. Why call your attorney? Have you paid them for work done? Is that why? Confused....🤔

@SeaMaiden: it's a model car that not all repair shops can work on, that's why we took it to the closest local dealership.