topic Re: Shipping Matters in Community Chat

Shipping Matters

Desert Lily — Thu, 04 Oct 2018 04:58:56 GMT

It's 9:50 pm on the west coast, and UPS just delivered a package on my front doorstep. Unacceptable. I get up for work at 4:15 am, and I don't want any delivery service at my door after 8:00 pm and would prefer by 6:00 pm. Online retailers have the choice and the power to choose their shippers. I may not purchase from retailers who contract with shippers who have unacceptable service. Packages from UPS delivered to my house are often filthy, torn, hot, and just plain gross after sitting in a dirty hot truck in the western heat all day and all night as one of the last stops. Shipping matters.

Re: Shipping Matters

Kachina624 — Thu, 04 Oct 2018 05:09:27 GMT

Why don't you call UPS and complain? QVC has no control over UPS policies and procedures. Did the delivery person ring your doorbell? I haven't had that happen for several years. Pity the poor delivery person who had probably been working since dawn.

Re: Shipping Matters

Sooner — Thu, 04 Oct 2018 05:33:40 GMT

FedEx leaves paper tags on the door to alert thieves I guess. I hate FedEx!

Re: Shipping Matters

RoughDraft — Thu, 04 Oct 2018 06:15:54 GMT

@Kachina624 wrote:
Why don't you call UPS and complain? QVC has no control over UPS policies and procedures. Did the delivery person ring your doorbell? I haven't had that happen for several years. Pity the poor delivery person who had probably been working since dawn.

Amen! It's not as if the delivery company has a choice or knows what your work hours are. They are compelled to deliver the merchandise when they are told.

Re: Shipping Matters

phoenixbrd — Thu, 04 Oct 2018 12:23:41 GMT

I guess I have a different perspective because I'd call that dedication to be delivering a package at 9:00 pm....not like they are visiting, just leaving a package on the doorstep.

Re: Shipping Matters

gidgetgh — Thu, 04 Oct 2018 12:44:35 GMT

Boy, OP, you wouldn’t like living where I live.

We didn’t get our mail delivery till almost 7 last night.

During November and December, we sometimes don’t get our mail until 10 and sometimes it’s come as late as 10:30 at night and UPS has delivered till 9 or later.

They’re working such long days because consumers are shopping online more and more. I’m just thankful that they come, regardless of the time.

Packages in trucks are going to be hot. It’s hot outside. In the winter, they’ll be cold as it will be cold outside.

To say “unacceptable” just sounds so...so... well, I’ll leave it right there.

Re: Shipping Matters

Desert Lily — Thu, 04 Oct 2018 12:48:11 GMT

Over the last couple years, I have contacted UPS and complained to no avail. And, companies do have power with shippers. Just like end consumers have wallet power and decide to spend their money at places they consider satisfactory, so do retailers. Retailers decide which shippers to use and contract with. Amazon has chosen to hire some individuals as part of their delivery service. Money and how it's spent talks.

Re: Shipping Matters

depglass — Thu, 04 Oct 2018 12:57:04 GMT

Wow, just wow. I'd be happy to get my packages at 3:00 in the morning. We are a mile in the woods so I have a post office box. Those two factors cause many packages to get returned to sender or just plain lost. Count your lucky stars.

Re: Shipping Matters

riley1 — Thu, 04 Oct 2018 13:07:31 GMT

From what I have heard about UPS delivery policies is that they deliver packages until the truck is empty. I'd be happy to get my packages even if it were in the late pm.

These guys start loading their trucks early in the morning - so I would say they put in a long day.

Re: Shipping Matters

GCR18 — Thu, 04 Oct 2018 13:15:09 GMT

You may want to setup to receive text alerts on package status.

Re: Shipping Matters

Krimpette — Thu, 04 Oct 2018 14:12:58 GMT

I've complained several times to UPS about late deliveries. It falls on deaf ears.

Re: Shipping Matters

IMW — Thu, 04 Oct 2018 15:43:28 GMT

Us too, any chance you live in Brooklyn, NYC?

@gidgetgh wrote:
Boy, OP, you wouldn’t like living where I live.

We didn’t get our mail delivery till almost 7 last night.

During November and December, we sometimes don’t get our mail until 10 and sometimes it’s come as late as 10:30 at night and UPS has delivered till 9 or later.

They’re working such long days because consumers are shopping online more and more. I’m just thankful that they come, regardless of the time.

Packages in trucks are going to be hot. It’s hot outside. In the winter, they’ll be cold as it will be cold outside.

To say “unacceptable” just sounds so...so... well, I’ll leave it right there.

Re: Shipping Matters

gidgetgh — Thu, 04 Oct 2018 16:45:32 GMT

@IMW wrote:
Us too, any chance you live in Brooklyn, NYC?
@gidgetgh wrote:
Boy, OP, you wouldn’t like living where I live.

We didn’t get our mail delivery till almost 7 last night.

During November and December, we sometimes don’t get our mail until 10 and sometimes it’s come as late as 10:30 at night and UPS has delivered till 9 or later.

They’re working such long days because consumers are shopping online more and more. I’m just thankful that they come, regardless of the time.

Packages in trucks are going to be hot. It’s hot outside. In the winter, they’ll be cold as it will be cold outside.

To say “unacceptable” just sounds so...so... well, I’ll leave it right there.

@IMW- I live in Atlanta, in the suburbs. I wasn’t trying to be rude to the OP, but seriously, wouldn’t we ALL like our mail and UPS deliveries by 6 PM? It’s just not feasible.

Re: Shipping Matters

DJs mom — Thu, 04 Oct 2018 16:55:24 GMT

UPS has to keep delivering packages until their truck is empty...whatever time that may be. Maybe the driver was stuck in traffic or on the highway behind an accident. To say you would prefer your packages delivered by 6pm - well wouldn't we all like to be the first house on the delivery route? It just isn't possible. I think online shopping may not be for you.

Re: Shipping Matters

Desert Lily — Fri, 05 Oct 2018 02:18:05 GMT

If UPS has to deliver packages at night, that tells me they need to hire more people and buy more trucks to keep up with the growing demand in shipping. Someone else may not mind getting woken up to answer the door when they have to be up in 6 hours for work, but I do mind. And then I'm up for a while after that. What's acceptable to one person doesn't necessarily work for another person, and 10:00 pm for a delivery is too late for me. I've seen photos posted of crumpled, torn, dirty packages that people were upset about, and they look similar to the ones we get in our neighborhood and roll our eyes at. We don't even answer our doors during the day here in our quaint city, so IMO UPS needs to step up to the plate and invest in additional employees and vehicles.

Re: Shipping Matters

chihuahuamom — Fri, 05 Oct 2018 02:26:32 GMT

This isn't UPS, but my son occassionally works to deliver packages in his own car from Amazon (we have a facility here in my city). They must be short of deliverers, or maybe it is the new norm.

Re: Shipping Matters

lovesrecess — Tue, 09 Oct 2018 21:32:58 GMT

I just feel lucky to my orders delivered at all...let alone at a certain time!

Re: Shipping Matters

Pearlee — Tue, 09 Oct 2018 21:36:08 GMT

I wish I got my QVC items via UPS rather than USPS. Then they arrive in two days! I don't care what time they'd come, I'd much rather have UPS than USPS deliver my packages.