topic Getting a strange prompt in Community Chat

Getting a strange prompt

BirkiLady — Fri, 21 Sep 2018 22:57:26 GMT

today and maybe yesterday. Has anyone else received a prompt (in orange) which says, "Sorry, you are unable to complete the action requested" ??

However, once signed off and back on, everything is fine again. Is this some glitch with QVC's IT Dept. again?

I'm well aware of the on-going problems their IT is having and see no sense in filing a complaint if they already know. However, if this is a new issue has anyone else contacted QVC or shall I send in notice of the problem? Many of you have been on here all morning and much of the afternoon; I have not.

Re: Getting a strange prompt

Kachina624 — Fri, 21 Sep 2018 23:00:45 GMT

@BirkiLady. According to a msg sent by Beth a couple hours ago, the system is fixed and you need to delete cookies. Now don't shoot the messenger; I'm just telling you what the official word is. I've been using Chrome all afternoon and have been fine.

Re: Getting a strange prompt

BirkiLady — Fri, 21 Sep 2018 23:10:08 GMT

Thanks. Appreciate the help.

Re: Getting a strange prompt

Beth-QVC — Sat, 22 Sep 2018 01:09:54 GMT

@BirkiLady

The "entity too large" message that has been ongoing has been fixed. We have increased our capacity parameters but if you get that message you should delete your cookies again.

The issue you are having is unrelated to that one. Yours is a general message but I have not heard anyone else having the same error message. I will however report it to see if there is something going on.

Beth QVC

Re: Getting a strange prompt

BirkiLady — Sat, 22 Sep 2018 02:32:42 GMT

@Beth-QVCThank you, Beth.

Re: Getting a strange prompt

BirkiLady — Sat, 22 Sep 2018 18:40:04 GMT

@Beth-QVC I'm getting the strange message in the orange box again today. "Sorry, we're unable to help you complete this task . . ." (Or something to that effect. I've already forgotten what it said.) Could you please help me again? And the "Entity too large" message. Many thanks!

Re: Getting a strange prompt

BirkiLady — Sun, 23 Sep 2018 23:28:50 GMT

@Beth-QVCThat strange prompt (in the orange box) is appearing again this evening. Something about "We're unable to help you complete this task . . ." As well as the "Entity is too large" prompt appeared yesterday.

Sorry I didn't notify you, but was in a hurry to leave the house and haven't been on-line since then. Thanks, again, for your help.

Re: Getting a strange prompt

Beth-QVC — Sun, 23 Sep 2018 23:29:52 GMT

Thank you for the update. Will contact the team again regarding these.

Beth QVC

Re: Getting a strange prompt

PatsyCline — Sun, 23 Sep 2018 23:31:55 GMT

@Beth-QVC wrote:
Thank you for the update. Will contact the team again regarding these.
Beth QVC

Thanks @Beth-QVC!

😊

Re: Getting a strange prompt

BirkiLady — Mon, 24 Sep 2018 08:34:11 GMT

ETA: 9/24/18 3:31 AM

@Beth-QVC Don't know if the above problems ^^^ have been resolved, but they are still appearing. I left shortly after leaving the message last evening and wasn't able to see any improvement . . . and I don't see a reply from any Moderators that it was resolved. Sorry to bother you, but it is so annoying! Thanks for helping with this, again.

Re: Getting a strange prompt

VanSleepy — Mon, 24 Sep 2018 00:06:16 GMT

Every once in a while I get the "unable to complete this action" but only when I'm trying to heart a post. So that's not such a big deal. My ongoing problem is not being able to enlarge the font and having to read teeny print. And I can't enlarge the screen with my fingers either any more. But this has been going on for months and months on tablets so I'm used to squinting lol