topic Re: A curious shipment (received by a friend) in Community Chat

A curious shipment (received by a friend)

Krimpette — Thu, 20 Sep 2018 14:22:08 GMT

Ok, this did not happen to me, but I'm still laughing about it so I thought I'd share. My friend called me this morning to relate her story: She's an avid QVC shopper and was waiting for a delivery of a Lug bag that she recently ordered. The package arrived yesterday and was quite heavy. When she opened it, it contained a large supply of diapers and baby wipes!!!!!!!!! And this, again, was supposedly a QVC shipment! When she called C/S, they are sending her another of the Lug bag, but she is required to return the diapers and baby wipes to QVC!!!!!!!!! I'm just shaking my head! Whatever are they going to do with them on the receiving dock???? (By the way, she's a senior citizen and has no need for the stuff!).

Re: A curious shipment (received by a friend)

Marp — Thu, 20 Sep 2018 14:27:36 GMT

Since Q does not sell either product if the items came in a QVC box either Q's warehouse also ships for another entity or someone recycled a Q box.

In either event your friend should not have to return the items to Q.

Did she carefully check the shipping label for an indication of who the true seller/shipper might be?

Re: A curious shipment (received by a friend)

Krimpette — Thu, 20 Sep 2018 14:29:42 GMT

@MarpAll the paperwork was correct for the Lug bag she was expecting. Weird! Still can't believe they are making her return the stuff!!!!

Re: A curious shipment (received by a friend)

Marp — Thu, 20 Sep 2018 14:34:34 GMT

@Krimpette, that is really curious. In an attempt to satisfy that curiosity I would would ask a mod about it.

I just did repeat searchs for diapers and baby wipes with no relevant returns to the search terms.

Re: A curious shipment (received by a friend)

Krimpette — Thu, 20 Sep 2018 14:36:45 GMT

@Marp Good thought. I'll mention it to my friend to try that. Not sure if she does the forums regularly. Thanks!

Re: A curious shipment (received by a friend)

Katrinka23 — Thu, 20 Sep 2018 14:42:16 GMT

I once ordered 2 pairs of shoes from Macys. Two boxes arrived---one normal size for a pair of shoes with receipt for that pair. When I opened the second larger box, it contained the other pair of shoes I had ordered along with its receipt. Also in the box were 2 pairs of children's shoes (new in boxes) without a receipt. I called Macys and they had no explanation and didn't know what to tell me. I dropped the 2 boxes in the St. Vincent de Paul donation box.

Re: A curious shipment (received by a friend)

Allegheny — Thu, 20 Sep 2018 14:41:20 GMT

That is just bizarre. I bet that was an interesting conversation with Q's CS representative.

Re: A curious shipment (received by a friend)

okaywitheasypay — Thu, 20 Sep 2018 14:41:49 GMT

are they asking her to pay for return? I would think a picture would suffice.

Re: A curious shipment (received by a friend)

Spurt — Thu, 20 Sep 2018 14:45:32 GMT

@Marp wrote:
Since Q does not sell either product if the items came in a QVC box either Q's warehouse also ships for another entity or someone recycled a Q box.

In either event your friend should not have to return the items to Q.

Did she carefully check the shipping label for an indication of who the true seller/shipper might be?

@Marp

It seems odd to me too that they'd make her return it, unless they are trying to trace it to see what happened since its not a product they sell.... But on mixups like that I've had other companies tell me to keep it as a gift, or donate it to a charity.....

Re: A curious shipment (received by a friend)

Krimpette — Thu, 20 Sep 2018 14:48:59 GMT

What's worse is that it's a heavy package. The C/S person told her to tape it up and put it outside for the postman to pick it up. (She is (allegedly) marking my friend's account so that she doesn't have to pay for the return postage!!!!!!!!!

Re: A curious shipment (received by a friend)

Sweet_Serenity — Thu, 20 Sep 2018 14:49:29 GMT

@okaywitheasypay

Your name!

Re: A curious shipment (received by a friend)

Imaoldhippie — Thu, 20 Sep 2018 14:56:11 GMT

Just plain weird. I think she needs to call CS and talk to a supervisor.

Re: A curious shipment (received by a friend)

Wiskota — Thu, 20 Sep 2018 14:56:48 GMT

My first thought was that maybe this was something that QVC was sending for the Florence victims and it got mixed up with their regular packing? Just a thought.

Re: A curious shipment (received by a friend)

viva923 — Thu, 20 Sep 2018 15:13:46 GMT

someone wanted that lug bag. they exchanged it with diapers and wipes.

is this lug bag kind of heavy???

since box was heavy who would know what is in box, just a q box ready for shippment.

Re: A curious shipment (received by a friend)

ID2 — Thu, 20 Sep 2018 15:19:28 GMT

I had something like this happen to me but not from the Q. I ordered two pair of earrings during one of Kate Spade online sales. I tracked my package but noticed it gave me a heavy weight for my package. I thought that was weird. When I received my "earrings" it was in a humongous box and in the box were 13 pieces of toddler girl clothes!! Not Kate Spade clothing either. I called and told them my story. Of course those earrings I wanted were sold out and now lost. So I sent the childrens clothing back and was refunded for the earrings. I did some investigating on my own and saw that the brand of childrens clothes and Kate Spade were all coming from the same warehouse. Hence the mixup. Oh well.

Re: A curious shipment (received by a friend)

Krimpette — Thu, 20 Sep 2018 15:17:11 GMT

@viva923. My friend said that the Lug bag she was expecting would not have been all that heavy. That's why she was so surprised by the weight of the package.

Re: A curious shipment (received by a friend)

Allegheny — Thu, 20 Sep 2018 15:22:42 GMT

@Wiskota You know that sounds logical.

Re: A curious shipment (received by a friend)

Sooner — Thu, 20 Sep 2018 15:29:54 GMT

In 30 years of getting many packages the ONLY thing I ever had taken off the porch was a small package containing a very expensive fountain pen that was my birthday gift! ONLY package. Most expensive package I ever got I guess. It was gone within 30 minutes.

Now do NOT try to tell me someone in the delivery chain KNEW what was in that package. I think this sort of thing goes on a lot but isn't tracked or talked about. People have to know what's in a lot of those boxes before they dteal them. The drivers, office people or someone is tipping the thieves off. Makes no sense to go around swiping random packages of junk that would be hard to profit from--like most of the stuff we get.

Like you're gonna steal spurtles? Nah.

Re: A curious shipment (received by a friend)

KingstonsMom — Thu, 20 Sep 2018 15:57:28 GMT

@Krimpette wrote:
@Marp Good thought. I'll mention it to my friend to try that. Not sure if she does the forums regularly. Thanks!

@Krimpette

If she doesn't do the forums, she can send an email to QVCSocialTeam@QVC.com.

Re: A curious shipment (received by a friend)

Suzeecat — Thu, 20 Sep 2018 16:03:59 GMT

Read the O/P wrong, never mind.