topic Re: Help with forums in Community Chat

Help with forums

Lisa Y — Thu, 30 Aug 2018 12:59:56 GMT

Good AM, one and all. I hope someone can understand my technical problem and help me fix it. I use an iPad to read the QVC blogs and forums. When I choose a topic, a list of topics show up. Before each topic, there is a solid gray "balloon" for talking (I guess that's what you call it). So I click on a topic and read and sometimes respond. When I go back to the list, the ballon sometimes stays gray, other times it's just an outline. I know if I see the outline of the ballon, that means it's been read and I don't need to reread. Other times after I've read, I go back and the ballon is still solid. I don't want to reread a topic and sometimes I forget if I have bc the ballon is solid gray. Is there a way to document that I have read something already?

TIA

Re: Help with forums

SharkE — Thu, 30 Aug 2018 13:07:43 GMT

Probably get some help over in the 'Electronics' forum

Re: Help with forums

sidsmom — Thu, 30 Aug 2018 13:09:47 GMT

@Lisa Y

Yes, I’ve experienced the same thing.

The boards have been a little wonky lately.

Maybe they’re doing an upgrade?

My solution? After I finish reading all my favorite sub-forums,

I click on “Mark all posts in Community as Read” under the

Quick Links on the left side.

HTH!🌼💛

Re: Help with forums

Lisa Y — Thu, 30 Aug 2018 13:12:18 GMT

@sidsmom wrote:
@Lisa Y
Yes, I’ve experienced the same thing.
The boards have been a little wonky lately.
Maybe they’re doing an upgrade?

My solution? After I finish reading all my favorite sub-forums,
I click on “Mark all posts in Community as Read” under the
Quick Links on the left side.

HTH!🌼💛

Thanks, @sidsmom. I will try that. 🤗

Re: Help with forums

Marp — Thu, 30 Aug 2018 14:59:50 GMT

@Lisa Y, I hope I am understanding correctly.

When the "balloon" is solid it indicates there are posts in the thread you have not read.

After you have gone into a thread then leave it the "balloon" turns grey indicating that the thread has been read.

When you look again and see the "balloon" is once again solid it indicates that there is a new, unread post added to the thread.

If the balloon has been replaced by an arrow it indidates that you posted to that thread; the color of the arrow will indicate if you have read all the posts or if new posts have been added.

IIt might helpful to you to go tn your settings, preferences, linear layout. There you can check the box to "Jump to first unread post in a topic". When that feature is turned on when you return to a thread you will automatically be taken to the first unread post.

Re: Help with forums

Lisa Y — Thu, 30 Aug 2018 16:04:11 GMT

Thank you for your help. I didn't realize I could change that in settings. In the past, once I read something, the ballon just changed automatically. I will try your suggestion.

Re: Help with forums

dooBdoo — Fri, 31 Aug 2018 22:25:53 GMT

@Lisa Y wrote:
@sidsmom wrote:
@Lisa Y
Yes, I’ve experienced the same thing.
The boards have been a little wonky lately.
Maybe they’re doing an upgrade?

My solution? After I finish reading all my favorite sub-forums,
I click on “Mark all posts in Community as Read” under the
Quick Links on the left side.

HTH!🌼💛
Thanks, @sidsmom. I will try that. 🤗

@Lisa Y, Word of caution about using the "Mark all posts in Community as Read" -- this feature marks all posts in all threads in the entire Community as read.

It doesn't only apply to the one individual thread.

Once you choose that option, the only "un-do" available is "Mark all posts in Community as New."

To mark only the one single thread (instead of all of them) as read, use this feature in the drop-down menu at the top:

Re: Help with forums

dooBdoo — Thu, 30 Aug 2018 17:07:32 GMT

By the way, there is a long-standing glitch that's been reported in the past that causes a thread, or some of the posts in a thread, to continue to display as unread even after we read it all and exit it. It seems to be a timing issue... I've noticed if I come back later and look, the thread is marked as having been read. Just another example of the poor design and management by the company (Lithium) that hosts this site.

Re: Help with forums

Lisa Y — Thu, 30 Aug 2018 18:51:57 GMT

Thanks for all the info. It was very helpful. I didn't realize there may have been a glitch on their side, thought it was me.

Re: Help with forums

tansy — Fri, 31 Aug 2018 06:40:41 GMT

@Lisa Y, it is always QVC’s fault😏

Re: Help with forums

Lisa Y — Fri, 31 Aug 2018 12:45:54 GMT

@tansy wrote:
@Lisa Y, it is always QVC’s fault😏

@tansy LOL! That was my chuckle for the day. 😆