topic Re: QVC lost a sale in Community Chat

QVC lost a sale

IMW — Tue, 28 Aug 2018 16:02:51 GMT

I am so delighted with my new Linea top A343152, gorgeous, exquisite. I ordered 1x, usually I fall between an xl or a 1x. I received an xl and it fits beautifully.

Why the wrong size when my order states 1X? This time QVC’s error worked in my favor.

I was going to order another color and another Susan Graver skirt- I checked Ebates and rebate was down to 1% from 8.

I’m sick of this....up and down, mistakes..... don’t feel like ordering today.

Re: QVC lost a sale

ValuSkr — Tue, 28 Aug 2018 16:08:24 GMT

Just wondering why they lost the sale. Because Ebates was lower, or because of another size mixup?

Re: QVC lost a sale

SweetSydney — Tue, 28 Aug 2018 16:25:02 GMT

@IMW wrote:
I am so delighted with my new Linea top A343152, gorgeous, exquisite. I ordered 1x, usually I fall between an xl or a 1x. I received an xl and it fits beautifully.

Why the wrong size when my order states 1X? This time QVC’s error worked in my favor.

I was going to order another color and another Susan Graver skirt- I checked Ebates and rebate was down to 1% from 8.

I’m sick of this....up and down, mistakes..... don’t feel like ordering today.

I'm confused. Why did QVC lose a sale? I'm getting the impression it's due to Ebates dropping down to 1%. Ebates has always gone up & down.

Re: QVC lost a sale

Tinkrbl44 — Tue, 28 Aug 2018 16:43:38 GMT

@IMW wrote:
I am so delighted with my new Linea top A343152, gorgeous, exquisite. I ordered 1x, usually I fall between an xl or a 1x. I received an xl and it fits beautifully.

Why the wrong size when my order states 1X? This time QVC’s error worked in my favor.

I was going to order another color and another Susan Graver skirt- I checked Ebates and rebate was down to 1% from 8.

I’m sick of this....up and down, mistakes..... don’t feel like ordering today.

@IMW

??? I read your post twice, and am still not sure what your problem is.

If your XL "fits beautifully", why are you complaining?

Just FYI, QVC has nothing to do with what the Ebates rebate percentage is on any given day. They change all the time. You can't blame QVC for that.

Re: QVC lost a sale

mwmc — Tue, 28 Aug 2018 17:20:40 GMT

I am not confused. The OP admits the error worked in her favor - this time. What about next time or times in the past?

The last line of the post says @IMW is sick of the up and down of ebates and of mistakes in orders made by QVC. She doesn't feel like ordering today thus QVC lost a sale.

Re: QVC lost a sale

Tinkrbl44 — Tue, 28 Aug 2018 18:19:48 GMT

@mwmc wrote:
I am not confused. The OP admits the error worked in her favor - this time. What about next time or times in the past?

The last line of the post says @IMW is sick of the up and down of ebates and of mistakes in orders made by QVC. She doesn't feel like ordering today thus QVC lost a sale.

@mwmc @IMW

??? I find it very surprising she has so many QVC order mistakes, although she doesn't even hint at how many mistakes she's had. I've been ordering from QVC for almost 20 years and have never had an order mistake, so I'm curious how many she's had. (Returns are another story)

Ebates has always had ups and downs ... it's what they do, and is nothing new. If it's really that frustrating, she can always use Mr Rebates instead of Ebates.

I don't feel like getting my car washed today .... maybe tomorrow .... but the car wash hasn't "lost" a sale. It will just happen on another day.

Re: QVC lost a sale

MalteseMomma — Tue, 28 Aug 2018 18:31:08 GMT

OMG!!!! This board is full of QVC kissers!!!!!!! ( imo)

If you happen to complian you are overwhelmed by, " QVC can do no wrong!!! " posters ,do any of you shop anywhere else or on here?

Re: QVC lost a sale

Mom2Dogs — Tue, 28 Aug 2018 18:39:44 GMT

It is QVC or Ebates that changes the percentage on purchases?

I noticed that Discover Card does the same thing... I did mention it once to a moderator....with out saying QVC made the decision I took her comment to mean that QVC was in control of the amount....not 100% sure.

Re: QVC lost a sale

Johnnyeager — Tue, 28 Aug 2018 18:49:59 GMT

I can't imagine that Ebates solely determines the %. Since the stores pay Ebates the commission for the sale, I'm sure the amount is negotiated somehow in a contract.

Otherwise, why wouldn't Ebates just do every sale at 15% or higher?......the arrangement probably allows Ebates to raise the % for a period of time, then lower it back......

Re: QVC lost a sale

insomniac2 — Tue, 28 Aug 2018 19:06:49 GMT

Put me with the obtuse group that doesn't comprehend the OP's issue.

Re: QVC lost a sale

chrystaltree — Tue, 28 Aug 2018 19:19:21 GMT

There's no difference between a 1x and an xl. Are you mad about the 8% Ebates, why? That was a special benefit, like free shipping on some items, it wasn't going to last forever. QVC will be fine without an order from you, they won't need to send out any layoff notices.

Re: QVC lost a sale

mwmc — Tue, 28 Aug 2018 19:22:38 GMT

@Tinkrbl44 wrote:
@mwmc wrote:
I am not confused. The OP admits the error worked in her favor - this time. What about next time or times in the past?

The last line of the post says @IMW is sick of the up and down of ebates and of mistakes in orders made by QVC. She doesn't feel like ordering today thus QVC lost a sale.

@mwmc @IMW

??? I find it very surprising she has so many QVC order mistakes, although she doesn't even hint at how many mistakes she's had. I've been ordering from QVC for almost 20 years and have never had an order mistake, so I'm curious how many she's had. (Returns are another story)

Ebates has always had ups and downs ... it's what they do, and is nothing new. If it's really that frustrating, she can always use Mr Rebates instead of Ebates.

I don't feel like getting my car washed today .... maybe tomorrow .... but the car wash hasn't "lost" a sale. It will just happen on another day.

I was just saying that her post was not confusing. Maybe she wasn't aware of Mr. Rebates. I wasn't until you mentioned it in your reply. If ebates goes up and down, I can see where it might get frustratiing trying to get the best deal. Especially if it goes up and down frequently and/or in large amounts. People sign up for things and expect the best case senerio - human nature, I guess.

I have never had trouble with QVC or HSN. But, Kohls has sent me the completely wrong order ( I order kitchen items and was sent 2 pairs of mens dockers), the wrong size, and once even additional items. So, what's up with me and kohls?

Anyway, she was just venting and again, I did not think the post was confusing.

Re: QVC lost a sale

IMW — Tue, 28 Aug 2018 22:27:57 GMT

FYI the way Ebates, Mr.Rebate,etc, sites work is that the retailers pay a commission to be listed, the cash back site then returns about half to the online customer.

The online retailer ie QVC is definitely in charge of how much is paid.

P.S. a nasty tone in response to my post is really not necessary. If you don’t like the topic, disagree, don’t understand it skip it.

Re: QVC lost a sale

Tinkrbl44 — Tue, 28 Aug 2018 22:43:29 GMT

To anyone who wishes to comment .... it's MY experience that when Ebates has a jump in the percentage of rebate, it is for no longer than 24 hours .... one day.

Has anyone else seen something different?

Re: QVC lost a sale

sunshine45 — Tue, 28 Aug 2018 22:58:05 GMT

if anyone is buying a higher priced item or items, retailmenot has $15 cash back on a $175 purchase. the rebate is usually available in less than 30 days.