topic Re: Kudos to COSTCO in Community Chat

Kudos to COSTCO

brandiwine — Sat, 21 Jul 2018 17:36:12 GMT

We had a skylight destroyed by hail, so I ordered a replacement from Costco's online shopping. The tracking said it had been delivered via UPS. I called UPS and started getting the run around about porch pirates when I told the CS rep we have video surveillance and no one came to our door over that time period. So she did say she would start an investigation. I then called COSTCO. In under 5 minutes they had a new one ordered with expedited shipping. No questions, no problems. She said if the 1st one arrives they will pay to ship it back to them. Love their CS.

Re: Kudos to COSTCO

Beauty Maven — Sat, 21 Jul 2018 17:39:07 GMT

Love Costco!

Re: Kudos to COSTCO

meallen616 — Sat, 21 Jul 2018 17:49:33 GMT

@brandiwine

Love Costco! Good for you!

Re: Kudos to COSTCO

Mistreatedbycs — Sat, 21 Jul 2018 17:57:26 GMT

That's nice to hear but you will probably have to sign for any future UPS packages, they may tag your address as a theft issue.

would be interesting if that happens, please let us know

Re: Kudos to COSTCO

phoenixbrd — Sat, 21 Jul 2018 18:08:48 GMT

Costco is the best...not only great customer service but we have been going there for so many years, the old time employees (very little turnover) are on a first name basis. Glad you had a positive experience.

Re: Kudos to COSTCO

deepwaterdotter — Sat, 21 Jul 2018 18:34:13 GMT

Just one of the reasons my local Costco is always so busy, especially the checkout lanes.

Re: Kudos to COSTCO

NicksmomESQ — Sat, 21 Jul 2018 18:38:24 GMT

Costco is the best when it comes to customer service. They take back everything.No questions asked.No receipt, no problem.They look it up using your card #.

Last year for example I went there to replace a folding chair I had bought over a year prior.I happened to mention to the young man who helped me lift it onto my cart that the other one broke.He told me to bring it back & they’d swap it out for the new one!!

They also pay very well & provide excellent benefits to their part time employees!! What a great company!!

Re: Kudos to COSTCO

CaliKat — Sun, 22 Jul 2018 11:50:52 GMT

@brandiwine

That's good to know. I will be looking for a new TV soon, and was considering looking at Costco. This news makes me want to go there now, for sure. Thanks for posting.