topic Zulily in Community Chat

Zulily

grandma2pkmh — Fri, 20 Jul 2018 00:41:12 GMT

Just read my email from Zulily that they now accept returns on most items. You will need to read their policy on returns to see if the return is worth it. S&H is $8.95 for returns 1-5 then another $8.95 for items 6-10 and so forth. Not exactly sure what that means. I'm sure someone on here will explain.

Re: Zulily

panda1234 — Fri, 20 Jul 2018 00:50:19 GMT

I always pay the return postage myself. You have to call them and tell them you are doing that.

Re: Zulily

GCR18 — Fri, 20 Jul 2018 00:57:00 GMT

It tells you on the item if it can be returned or.not and it's on your order history.

1-5 means that many items can ship together for that return price.

Re: Zulily

grandma2pkmh — Fri, 20 Jul 2018 00:57:17 GMT

@panda1234 I believe rules have changed. Seems like they are charging $8.95 regardless of how it is shipped back.

Re: Zulily

123SuzyQ123 — Fri, 20 Jul 2018 02:25:26 GMT

A few weeks back, I was reading their testimonials and a lot of people said the shipping is really slow with them. I see a lot of cute things I would like to try, but if shipping costs are so high, and shipping is so slow, I just haven't placed an order yet. What say you? Thanks in advance for answers!

Re: Zulily

SXMGirl — Fri, 20 Jul 2018 02:30:00 GMT

@123SuzyQ123, I have only ordered Polish Pottery from them and it came directly from Poland. Took quite a few weeks to get the order. I wondered why it was taking so long until I saw where it shipped from. Maybe that is the problem with all shipping with them--maybe everything comes from another supplier, even though for some reason I thought QVC had something to do with Zulily.

Re: Zulily

Eileen in Virginia — Fri, 20 Jul 2018 03:49:27 GMT

@123SuzyQ123 wrote:
A few weeks back, I was reading their testimonials and a lot of people said the shipping is really slow with them. I see a lot of cute things I would like to try, but if shipping costs are so high, and shipping is so slow, I just haven't placed an order yet. What say you? Thanks in advance for answers!

It can take awhile for items to ship. Usually, the estimated shipping time will be noted in the item’s description. If the item has a little orange rocket in the description, that means it’s ready to ship. If it has a little yellow flag with the phrase, “Some things are worth the wait”, it’s going to be a long time before you get it (I usually skip those items unless I really want them).

Regarding shipping costs, once you buy something, you get free shipping until midnight Pacific time that day. On the weekends, once you buy something on Friday, you get free shipping until midnight Pacific time on Sunday. Some items are pretty cheap (price-wise), so the shipping can cost almost as much as the item. If I’m in the market for something that’s over $25, I’ll buy that first and complete the sale. Then I’ll buy whatever else I want the rest of the day/weekend for free shipping.

Zulily’s gotten much better about returns than they were a few years ago. When you return something, your Zulily account (not your credit card) is credited with the value of the returned item minus the shipping. This is automatically applied against future purchases. Hope this helps.

Re: Zulily

123SuzyQ123 — Fri, 20 Jul 2018 04:21:51 GMT

Thanks for the reply @SXMGirl !!

Re: Zulily

PINKdogWOOD — Fri, 20 Jul 2018 10:15:52 GMT

Zulily will process few credits back to your card.

Most times they will instead give you store credit to go back and buy other things and apply your credit. I've had both done but again mostly just credit back to buy more.

I'm enjoying shopping there. I always will peruse all emails they send to me - ususally one in the morning to start the day, one mid day for specials, and maybe once more later. I am not bombarded from them like I am from other sites. They have great thing of all sorts and great price point to match.

Case in point, designers who create the same designs as a logo but for $30, $40 $50 less. Yes I said much less.

It does take weeks though before you get your goods as many need to be shipped to them then to you. It takes patience sometimes to get your stuff from them.

Re: Zulily

Nataliesgramma — Fri, 20 Jul 2018 11:02:44 GMT

I have been tempted to order...but the shipping is so slow....

Re: Zulily

OKPrincess — Fri, 20 Jul 2018 12:30:45 GMT

I have never ordered from Zulily but the tops I’ve seen in the ads are so cute. Wasn’t sure about the quality.

Re: Zulily

Mistreatedbycs — Fri, 20 Jul 2018 13:07:03 GMT

My experience and I've shopped with them for less than a year.

Be familiar with the brand BEFORE you buy anything.

(I bought a couple pair of joggers and they were on the small side, at that time they didn't have a return policy, so they were donated)

Look carefully BEFORE you buy.

There are items that state cannot be returned.

Check the estimated arrival date.

I have bought items that took 3-4 wks to arrive, they are no different

than the Q in some ways, they take orders, process the orders and then

they place our orders with the seller and then wait for the seller to ship to the warehouse. I understand they Zulily has various warehouses throughout the country so you won't know where the final destination point is.

YES, returns are very very slow.

I bought a watch, wanted to return but I was told it wasn't returnable but needed to call a CA number. Called the number and the guy said I can return it for repair. I said it doesn't need repair and needed to start all over with Zulily again. Seriously, it took me 6 phone calls, 6 e-mails back and forth, and after 2 months, yes, 2 months, got my partial credit back on my account and the balance back to my original payment method.

By the way, if you need to call, prepare to sit for at 20-30 minutes waiting for someone to pick up the phone, you'll listen to this song over and over again and you'll be humming it the rest of the day.

Re: Zulily

beckyb1012 — Fri, 20 Jul 2018 13:27:29 GMT

After watching their site daily for a couple of years I finally made my first order in March for a pair of Toddler Roper pink boots for my granddaughter and a toddler pink hoody. It did take about two weeks to arrive but the boots were going to be put back for Christmas '18 anyway so no biggie. I went ahead (I do not ever do this) and got their cc to get the $15.00 discount for first time shopping. The boots were entirely too small and the hoody sweatshirt entirely too big. All my mistake not theirs. Sent it back and they did receive and sent email I had a credit with them. When the bill came in the items were in transit back so I only paid the return shipping and nothing else. No other bill arrived the next month so all forgotten until a voice mail on my cell phone one night saying I was late making a payment. Next morning took about three phone calls and to three different people (Zuilly and their CC company) to get it all squared away. They credited me back the return shipping and gave me the $15.00 first time shopper discount still to use in the future. Very leary now but once I got actual people on the line instead of stupid music they were extremely helpful, kind, and very sorry for all the mixup. The quality of the boots was unbelievably great. I could smell the leather before the box was completely opened and the stitching was perfect. Sweatshirt looked really good too. Still with the confusion of getting a store credit instead of notifying their cc company I had returned the items, on top of not receiving a second bill showing I supposedly needed to make a payment then none of the confusion would have occurred. Not sure what I am going to do now but the items were great.

Re: Zulily

Mistreatedbycs — Fri, 20 Jul 2018 17:41:09 GMT

If you need furniture covers, Zulily is the place to buy them today.

The one's from Couch Guard are really good but stay away from

the Jeffery branded ones (the stitching rips easily).

There's one more brand I believe but I haven't bought that one yet.

Having a dog, these covers have saved the couch and they wash great too.

For less than $20, they are a great buy and no returns for me.

Re: Zulily

panda1234 — Fri, 20 Jul 2018 21:05:33 GMT

@grandma2pkmh wrote:
@panda1234 I believe rules have changed. Seems like they are charging $8.95 regardless of how it is shipped back.

@grandma2pkmh Thank you for the heads up. I did call them to ask about this and if you use their return lable it will be $8.95. If you make your own then that is the only charge you pay at the post office.

Re: Zulily

bathina — Sat, 21 Jul 2018 01:20:41 GMT

They also now offer an "easy pay" for orders over a certain dollar amount. I just ordered some adorable throw pillows today on "easy pay" 👍

Re: Zulily

mousiegirl — Sat, 21 Jul 2018 02:04:48 GMT

It used to be a lower charge for postage, and a $2.00 or so charge for stocking, guess it has been combined now.

Re: Zulily

mousiegirl — Sat, 21 Jul 2018 02:06:04 GMT

@SXMGirl wrote:
@123SuzyQ123, I have only ordered Polish Pottery from them and it came directly from Poland. Took quite a few weeks to get the order. I wondered why it was taking so long until I saw where it shipped from. Maybe that is the problem with all shipping with them--maybe everything comes from another supplier, even though for some reason I thought QVC had something to do with Zulily.

@SXMGirl I believe the only time zulily has items there is when someone cancels after the item is en route, or returns.

Re: Zulily

SXMGirl — Sat, 21 Jul 2018 02:10:23 GMT

@mousiegirl, you are probably correct. I have only ordered Polish Pottery from them and unless there is some sort of problem, I doubt those products are returned. While I did not understand the wait time at first, I was very happy to see that my products came directly from Poland. I just thought they would be in a warehouse at Zulily or QVC.

Re: Zulily

mousiegirl — Sat, 21 Jul 2018 02:14:30 GMT

@SXMGirl wrote:
@mousiegirl, you are probably correct. I have only ordered Polish Pottery from them and unless there is some sort of problem, I doubt those products are returned. While I did not understand the wait time at first, I was very happy to see that my products came directly from Poland. I just thought they would be in a warehouse at Zulily or QVC.

@SXMGirl After people buy products, then zulily orders them, so they come from the manufacturers to zulily which packs them, and then they are sent out to customers. they do not store products. Once an item I ordered didn't arrive there in time, so zulily cancelled it. A few days or so later, the item was available, only one, so I know that was my order, so I bought it again after receiving a refund.