topic Re: DIRECT TV ISSUES in Community Chat

DIRECT TV ISSUES

WORKING GAL — Sun, 24 Jun 2018 23:03:20 GMT

We are having major technical issues with Direct TV. Recorded programs are showing up briefly on Playlist. When we go to watch a pre-recorded show, it's not there. We have to go to Manage Recordings and then to Recording History. They are listed there but are listed individually per recording date instead of all grouped together like previously. This has been going on for a couple weeks and is so aggravating and time consuming to find the oldest show of a series to watch. Not to mention using up a lot of battery power in the remote. We called Direct and they said they are well aware of the problems and have received so many complaints they are no longer reporting the complaints. Apparently, they are trying out new software and are having major problems. No date given as to when the problem will be corrected. Anyone else having issues? We are in So. California.

Re: DIRECT TV ISSUES

butterfly123 — Sun, 24 Jun 2018 23:05:15 GMT

Same problems here.

Re: DIRECT TV ISSUES

Foolywooly11 — Sun, 24 Jun 2018 23:06:19 GMT

DirectTv is the worst company I've ever dealt with. Just my experience......

Re: DIRECT TV ISSUES

wishmoon — Sun, 24 Jun 2018 23:37:07 GMT

I know they've had at least one update lately but mine is working ok. I really don't care for this format but am sure I'll get used to it. Directv is much better than the cable options we have in my area.

Re: DIRECT TV ISSUES

Kachina624 — Sun, 24 Jun 2018 23:42:28 GMT

I unplugged them last November and have lived happily ever after.

Re: DIRECT TV ISSUES

mac116 — Mon, 25 Jun 2018 00:16:44 GMT

We had an issue with a recorded show disappearing, then reappearing the next day. Other than that, all other recordings are there. I thought that I had accidentally deleted it, until it reappeared . We've had cable and DirecTV. We much prefer DirecTV to the $$$$ cable in our area.

Re: DIRECT TV ISSUES

KathyM23 — Mon, 25 Jun 2018 03:17:21 GMT

Just switched to Direct TV because of the cost of our cable. Sure hope we didn't make a mistake - so far everything has been good. Especially when the monthly bill comes.

Re: DIRECT TV ISSUES

Venezia — Mon, 25 Jun 2018 03:50:45 GMT

I'm in New England and ever since this latest upgrade to the system, I've had programs in my "record" list that didn't get recorded at all. A couple of them I caught in time, but no idea why they didn't record. They were still shown in my list.

I've had a couple that showed in the playlist, but as the OP said, when I tried to watch them - nothing.

I'm glad it's not just me who's been having trouble. I was beginning to wonder if something was wrong with our Genie system.

I am not a fan of the new layout either. The font is too small, too much crowded into too small a space and the reaction time (from when you press a button) is so slow, I think it hasn't "taken" and hit it again, only to have it jump to somewhere else.

Another "upgrade" disaster, IMO. And the cost just keeps going up!

Re: DIRECT TV ISSUES

Nataliesgramma — Mon, 25 Jun 2018 10:28:21 GMT

@Kachina624 wrote:
I unplugged them last November and have lived happily ever after.

I did in February!!

Re: DIRECT TV ISSUES

CalminHeart — Mon, 25 Jun 2018 11:12:38 GMT

I've had DirecTV for 5 years now and never had a problem with it or customer service. I spray a very light coating of Pam on the satellite early in the winter and ice/snow doesn't stick.

I thought about going to DISH once but didn't. I'm glad I didn't because I know too many people who have issues with it.

Cable options here are crazy expensive. I never had and still don't) extra movie channels. All I have is a second box in my bedroom. At the time I left cable, it cost me nearly 75% more than the same thing from DirecTV. It's still like that in this area.

I don't like the new format - the font is too small - and it takes extra clicks to get where you want to go for some things. DirecTV is taking feedback so call if you don't like it.

Re: DIRECT TV ISSUES

SilleeMee — Mon, 25 Jun 2018 12:01:41 GMT

No problems with mine. Wonder if it's a regional thing?

Re: DIRECT TV ISSUES

Danky — Mon, 25 Jun 2018 15:22:26 GMT

I have had Directv for close to 25 years at my house in NJ......No one had even heard of it when we first started.

I have had two negative experiences......

1) In the very beginning a salesman got VERY aggressive

2) About 15 years ago, the box started smoking and burning

Both incidences were handled quickly and satisfactorily and no other problems of any kind.

BTW---I forget to do this but if you call them once a year, or so, and tell them that you want some sort of deal as a loyal customer of "x" number of years, they will reward you. My DH did it about 6-7 years ago and they gave us a $10/month credit for a year.

Re: DIRECT TV ISSUES

TenderMercies — Mon, 25 Jun 2018 15:28:55 GMT

It must be regional, because I've never had this problem. In the handful of times I've had to call DirectTV in the past 10 years, they've always been prompt and helpful with solving any issues. My previous 2 cable companies, Comcast and Time Warner, were a nightmare.

Re: DIRECT TV ISSUES

Blahblahvampemer — Mon, 25 Jun 2018 15:40:36 GMT

The only real problem we had with them was all of our trees getting in the way, but now that's not an issue. We're running back to them as fast as we can, and I'll never consider Comcast again in my lifetime.

Re: DIRECT TV ISSUES

Calcgirl — Mon, 25 Jun 2018 16:00:20 GMT

Ever since they were bought out by AT&T the service has gone downhill. I too am having major problems with their new system and plan on going to another company as soon as my contract is over.

Too bad because they used to be a great company.

Re: DIRECT TV ISSUES

RedTop — Mon, 25 Jun 2018 17:12:59 GMT

I am in southern WV, and have enjoyed DirecTV service since the late 90’s- - -never had a major issue with anything. This is one of the few companies we deal with that seems to value us as long time customers.

We are too rural for cable service, and Dish has more than proven their unreliable service in this area of the state.

Re: DIRECT TV ISSUES

sissel — Mon, 25 Jun 2018 18:57:44 GMT

As soon as they changed the guide, my recordings worked half the time too. I had to delete some old shows that were cancelled and got rid of other shows I don't watch too often. Then redid the shows that got dropped. So far so good now. Got my fingers crossed!

Re: DIRECT TV ISSUES

deepwaterdotter — Mon, 25 Jun 2018 19:32:09 GMT

@Nataliesgramma wrote:
@Kachina624 wrote:
I unplugged them last November and have lived happily ever after.
I did in February!!

Two families in my neighborhood have told me that they returned to the local cable provider after being dissatisfied with Direct TV.

Re: DIRECT TV ISSUES

viva923 — Mon, 25 Jun 2018 19:42:12 GMT

I have never had direct t.v.. but I think this is the year of problems with t.v. Broadcasting systems.

Verizon has been bad in our area for several weeks. Calls coming in (I still have land line) and it goes immediately to the auto pick up telling people we are away leave message. T.V. Shows are being recorded but when you try to watch the show it will not play back. There are other issues too, to many to count right now.

sure can feel your thought of what is going on with direct t.v.. you get so frustrated

sure hope all gets back into correct shape.

Re: DIRECT TV ISSUES

hckynut — Mon, 25 Jun 2018 20:23:17 GMT

@WORKING GAL

Sounds to me like DirecTV is using it's customers as Beta Testers, that are not only, not being paid, but paying them to do this testing for them.

Typically Dish Network makes software updates that end up being problematic, but they have never told me "they no longer report the problems". Sounds like their IT Department is in need of higher grade individuals to make sure what they put out to their "paying customers" is not a Beta Form Software Update.

I have had similar, but different types of issues when Dish first introduced their Hopper 3. It was a pain in the *** for customers, I think moreso for video/audiophiles like myself. When I had issues, Dish would reduce my bill for as long as this issue was present, and that was at least some consultation.

Technology in this era of times is changing so quickly that even those trained in the inner workings cannot keep up with it for many different reasons. I am sure you were/are unhappy with how they changed(so call updates) the methods of doing things, and you have probably millions of others that are feeling exactly the same.

hckynut(john)