topic Re: Rude Post Office Employees in Community Chat

Rude Post Office Employees

JBKO — Thu, 21 Jun 2018 15:39:56 GMT

I work with customers and would never talk to them the way some employees at the Post Office do. I've encounted rude employees in several towns in various counties. In person, over the phone, you name it. ANDDD, I proceed with caution since I'm familiar with their attitude.

I just called asking a sensible question about a delivery exception and the lady wouldn't let me speak. I'm trying to understand why they act the way they do. I've worked indoors and outdoors in the New York cold with people who don't speak the language and I cannot wrap my head around it.

Can anyone offer any insight or explanation?

Re: Rude Post Office Employees

proudlyfromNJ — Thu, 21 Jun 2018 15:44:00 GMT

No. There are rude nasty people all over.

Re: Rude Post Office Employees

2blonde — Thu, 21 Jun 2018 15:48:16 GMT

@JBKO First off, they have no competition, so no real need to be nice. I also believe they take a lot of cr-p from people in that job. The PO employees in my city aren't that bad, and I try to be nice to them. It may be worse where you live.

Re: Rude Post Office Employees

QVCkitty1 — Thu, 21 Jun 2018 15:48:39 GMT

I guess I'm lucky, our post office employees are always helpful and courteous.

Re: Rude Post Office Employees

Ms tyrion2 — Thu, 21 Jun 2018 15:49:09 GMT

I'm not clear on your issue.

Is it rudeness or people who don't speak English well?

Re: Rude Post Office Employees

Trinity11 — Thu, 21 Jun 2018 15:49:29 GMT

We have many post offices around us and I haven't encountered any rudeness. I find that people tend to respond to the way that they are treated in kind.

When our mail hadn't been delivered in 5 days last winter, I called the Post Office. Turned out the delivery staff were all out sick with the flu. It explained a lot.. I always try to give the benefit of the doubt. For all I know they may have had a rough morning or their child is sick.

Re: Rude Post Office Employees

Coquille — Thu, 21 Jun 2018 15:51:21 GMT

@JBKO. I think they dislike their jobs or are just unhappy people that have no regard for anyone else. So, they say and do as they please and there is no one to keep them in check. I can say, that people are sometimes not nice to them but that doesn't give them a reason to be nasty to everyone. I have always had the same experience as you. I dread using their services.

Re: Rude Post Office Employees

SeaMaiden — Thu, 21 Jun 2018 15:51:46 GMT

@JBKO wrote:
I work with customers and would never talk to them the way some employees at the Post Office do. I've encounted rude employees in several towns in various counties. In person, over the phone, you name it. ANDDD, I proceed with caution since I'm familiar with their attitude.

I just called asking a sensible question about a delivery exception and the lady wouldn't let me speak. I'm trying to understand why they act the way they do. I've worked indoors and outdoors in the New York cold with people who don't speak the language and I cannot wrap my head around it.

Can anyone offer any insight or explanation?

@JBKO how did she not let you speak? Please explain?

Re: Rude Post Office Employees

JBKO — Thu, 21 Jun 2018 15:57:40 GMT

I've had to speak with people who are foreigners and don't speak the language well, but I try to maintain my patience.

I actually had the same issue with a delivery exception back in the fall and a gentleman I spoke to was very nice and helpful. My hope was that I would get simliar service this time around but the lady kept cutting me off when I tried to explain the situation that I had to stop and ask her if I could please start from the top.

Re: Rude Post Office Employees

Helen852 — Thu, 21 Jun 2018 15:57:43 GMT

Was in the post office on Tuesday. There was a woman at the customer service desk asking the clerk ... how can I change my zipcode. She technically lives in one town but her mailing address different. I too am in that situation. I live in one town, pay school taxes to another and property taxes to a different one and have a zip code that represents another. So she didn't like the fact that her mailing address didn't reflect the 'town' she wanted or actually lived. She stood there for 5 minutes arguing with the man. She finally said ... how can I get my zip code changed, he very calmly said .... you'll have to move. There were 3 of us in line and we all had a hard time keeping the laughter bottled up.

The postal worker was actually very polite to her but she was unable to 'get it'.

Re: Rude Post Office Employees

Nightowlz — Thu, 21 Jun 2018 16:00:07 GMT

Nothing you can do about it. Rude people are every place you turn around.

I know when I was working if you acted like that you would not keep a job very long. The customer was always right & you did not talk back at them.

Guess they can do as they please now.

Re: Rude Post Office Employees

sunshine45 — Thu, 21 Jun 2018 16:07:58 GMT

our post office employees are pretty nice......there are three in our area that i use. my main complaint is is that there are never enough of them. why have 4 or 5 stations in the post office open and then have only 1 or 2 open?

the amount of WRONG mail we get from our carriers has also increased.

Re: Rude Post Office Employees

proudlyfromNJ — Thu, 21 Jun 2018 16:08:02 GMT

@Helen852 wrote:
Was in the post office on Tuesday. There was a woman at the customer service desk asking the clerk ... how can I change my zipcode. She technically lives in one town but her mailing address different. I too am in that situation. I live in one town, pay school taxes to another and property taxes to a different one and have a zip code that represents another. So she didn't like the fact that her mailing address didn't reflect the 'town' she wanted or actually lived. She stood there for 5 minutes arguing with the man. She finally said ... how can I get my zip code changed, he very calmly said .... you'll have to move. There were 3 of us in line and we all had a hard time keeping the laughter bottled up.

The postal worker was actually very polite to her but she was unable to 'get it'.

@Helen852. I have the same situation. My address for 35 years has a town and zip code where I do not live. It is my mailing address. If I want mail, that's how it goes. Frankly, I would rather live in the town of my mailing address than the one I actually live in and pay taxes to.

Re: Rude Post Office Employees

Irshgrl31201 — Thu, 21 Jun 2018 16:13:12 GMT

The post office closest to my house has the rudest employees I have ever encountered. Now, no other post office I have been to has been like this. I have never had a problem. It isn't just one employee, it is almost everyone I have encountered. I have complained and I no longer go there anymore which kind of makes me mad because it was so convenient.

About a month ago, I was on facebook and I noticed one of my friends who lives down the street from me commented about the employees in that post office, saying the same thing about how rude they all were and how it isn't just one but nearly all of them. She had over 40 comments with people telling their experiences. I took a screen shot and sent it to the manager and district manager.

Re: Rude Post Office Employees

CatsyCline — Thu, 21 Jun 2018 16:16:24 GMT

There's one local (tiny office) postal worker who gets very snarky with me. The others wear postal uniforms but she doesnt. I order maybe 2-3x per month, track my orders (always the smartpost stuff) and I see when UPS has delivered packages. The mail carrier leaves at 10AM for her route and UPS delivers to the PO at 12:30. Sooo I go there a few hours later and ask for my package. She is realy snarly and rude. "How do you know it is here??" Well we have lots of bins to sort through. " she does look for the package she just likes to b*t*h about it.

Re: Rude Post Office Employees

Allegheny — Thu, 21 Jun 2018 16:16:31 GMT

I have hit and miss experiences with postal service employees. My last encounter was exceptional. I was inquiring about how to set up a change in delivery date. This was thru their 800 number not a local post office.

The federal government, and other employers really expect their employees to multi-task. In other words you have specifics assigned duties you must accomplish on a daily/timed basis and customer interaction/service is an add on. It causes a lot of stress and many times providing customer service is seen as an added burden/intrusion. However, being rude or uncooperative shouldn't be a norm.

Re: Rude Post Office Employees

sally in philly — Thu, 21 Jun 2018 16:19:28 GMT

I have had the same experience when I go to my local post office in the city. But , if I go to the post office in the suburbs near me, it is a different experience.

Re: Rude Post Office Employees

SeaMaiden — Thu, 21 Jun 2018 16:20:53 GMT

I guess we are fortunate that the employees are nice at my post office. They do not have much personality, and are rather zombie like.... but, never rude. I think the post office job is just one that turns the employee into a kind of Stepford personality.

Re: Rude Post Office Employees

Junebug54 — Thu, 21 Jun 2018 16:34:38 GMT

@sunshine45 I have the same situation. Post office clerks are very nice our carrier is another thing. Mixes mail up almost weekly. We run around the neighborhood exchanges mail with one another.

Re: Rude Post Office Employees

mac116 — Thu, 21 Jun 2018 16:35:54 GMT

The P.O. employees at my Post Office are very rude and very slow moving. Even though it may cost less to send returns back to QVC using your own label, I would NEVER try to use my P.O. to do that. I buy stamps at the grocery store. When I have my mail held while on vacation, the pickup experience is like no other