topic Re: So Frustrating!! in Community Chat

So Frustrating!!

nana59 — Thu, 07 Jun 2018 16:04:31 GMT

I just knew this was going to happen......ordered two pairs of shoes yesterday at a Q2 price...system was down but it took my order...this morning i can see that my order was placed...but $4 more each pair.....i've tried calling customer service three times already....after holding on for at least five minutes, i get disconnected! so frustrating....

Re: So Frustrating!!

JaneMarple — Thu, 07 Jun 2018 16:22:14 GMT

@nana59 wrote:
I just knew this was going to happen......ordered two pairs of shoes yesterday at a Q2 price...system was down but it took my order...this morning i can see that my order was placed...but $4 more each pair.....i've tried calling customer service three times already....after holding on for at least five minutes, i get disconnected! so frustrating....

A little patience is needed because you are probably one among thousands that were screwed up from Comcast's electronic's mess.

Re: So Frustrating!!

SXMGirl — Thu, 07 Jun 2018 16:08:07 GMT

@nana59, I know that is very frustrating. Maybe one of the moderators here can help.

Re: So Frustrating!!

Lucky Charm — Thu, 07 Jun 2018 16:11:04 GMT

I guess I can't understand why you are so frustrated over a $4 or $8 transaction that I'm sure will be resolved in due time.

Re: So Frustrating!!

QVCkitty1 — Thu, 07 Jun 2018 16:16:58 GMT

I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?

Re: So Frustrating!!

nana59 — Thu, 07 Jun 2018 16:23:23 GMT

@Lucky Charm wrote:
I guess I can't understand why you are so frustrated over a $4 or $8 transaction that I'm sure will be resolved in due time.

not so much frustrated about the price difference.....frustrated that i get disconnected....do you like it when you get hung up on.......

Re: So Frustrating!!

JaneMarple — Thu, 07 Jun 2018 16:24:35 GMT

@nana59 wrote:
@Lucky Charm wrote:
I guess I can't understand why you are so frustrated over a $4 or $8 transaction that I'm sure will be resolved in due time.

not so much frustrated about the price difference.....frustrated that i get disconnected....do you like it when you get hung up on.......

Try live computer chat.

Re: So Frustrating!!

Puppy Lips — Thu, 07 Jun 2018 16:27:32 GMT

Well I ordered yesterday, two dresses, same # different colors, that I have been trying to get and they became available, at least I hope so. I got some sort of response that they got my order but their system was down. I had no idea what the issue was.

This morning I got concerned because I still did not see them on my account. I called customer service, and she said she saw that one dress went thru and the other one didn't. I gave her the specific item #. She placed an order for the one that she said did not go thru. When I checked my account again, I saw that she placed an order for the wrong dress, not the item # I gave her. I cancelled that order and called back again. This person said that orders were being entered manually, and should be updated by the end of the day.

How can they know what their inventory is if orders were taken and then placed manually? There would be no inventory updates as things are selling.

Re: So Frustrating!!

chrystaltree — Thu, 07 Jun 2018 16:29:01 GMT

5 minutes is no time at all considering that they must be swamped with calls today. Perhaps it's just me but I assumed there would be problems so I didn't order anything all day yesterday. It was smarter to wait until they resolved all their issues.

Re: So Frustrating!!

Cakers3 — Thu, 07 Jun 2018 16:29:25 GMT

All I know is I would hate to be working customer service right now.

Re: So Frustrating!!

wingnut — Thu, 07 Jun 2018 16:32:07 GMT

@QVCkitty1 wrote:
I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?

Those who wanted to order the Corky's TSV couldn't wait a day or two till things shook out. Common sense would tell you that the order had to be placed yesterday.

Re: So Frustrating!!

sunshine45 — Thu, 07 Jun 2018 16:32:41 GMT

why not put this in the customer care forum and page a moderator? they are GREAT about taking care of these sorts of things. you can also reach them by emailing qvcsocialteam@qvc.com. i find either of these ways much faster and convenient. i would imagine customer service via telephone is slammed today due to the problems of yesterday.

because of those problems, i did not order anything yesterday. did not want to take a chance on having further problems with the order.

Re: So Frustrating!!

nana59 — Thu, 07 Jun 2018 16:35:15 GMT

@chrystaltree wrote:
5 minutes is no time at all considering that they must be swamped with calls today. Perhaps it's just me but I assumed there would be problems so I didn't order anything all day yesterday. It was smarter to wait until they resolved all their issues.

it's not about the amount of time being on hold.....it's the sound of the dial tone when i get disconnected!!

Re: So Frustrating!!

sunshine45 — Thu, 07 Jun 2018 16:35:32 GMT

@wingnut wrote:
@QVCkitty1 wrote:
I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?
Those who wanted to order the Corky's TSV couldn't wait a day or two till things shook out. Common sense would tell you that the order had to be placed yesterday.

@wingnut

not necessarily......someone could have asked yesterday if they would honor the pricing today since many had trouble placing orders. i have done this before. if the website was down and i saw a special pricing, i would write it down and call the next day when things were straightened out. customer service has always been accommodating.

Re: So Frustrating!!

QVCkitty1 — Thu, 07 Jun 2018 16:40:56 GMT

@wingnut wrote:
@QVCkitty1 wrote:
I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?
Those who wanted to order the Corky's TSV couldn't wait a day or two till things shook out. Common sense would tell you that the order had to be placed yesterday.

Sorry, I stand by my comment, I still think it was foolish to order when you weren't sure that there wouldn't be problems. I don't want anything that bad. I hope you get your ribs.

Re: So Frustrating!!

Anonymous — Thu, 07 Jun 2018 16:50:48 GMT

This post has been removed by QVC because it is unkind

Re: So Frustrating!!

wingnut — Thu, 07 Jun 2018 19:12:33 GMT

@QVCkitty1 wrote:
@wingnut wrote:
@QVCkitty1 wrote:
I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?
Those who wanted to order the Corky's TSV couldn't wait a day or two till things shook out. Common sense would tell you that the order had to be placed yesterday.
Sorry, I stand by my comment, I still think it was foolish to order when you weren't sure that there wouldn't be problems. I don't want anything that bad. I hope you get your ribs.

I wasn't ordering but thank you for your concern.

Re: So Frustrating!!

chickenbutt — Thu, 07 Jun 2018 19:22:22 GMT

I ordered something yesterday and had to look, as I didn't really read the email I got this morning and just put it in my 'temp' folder. Looks ok.

I'm sure they will fix it for you. They have good customer service and, in my experience over the last 20 years, always have. This stuff was outside their control.

Re: So Frustrating!!

Hippiified — Thu, 07 Jun 2018 19:38:27 GMT

@QVCkitty1 wrote:
I honestly don't understand why anyone ordered yesterday, when they knew there was a problem. Common sense would tell you that there would be glitches, so why not wait a day or two till things shake out ?

Maybe they didn’t know there was a problem until they placed an order and it didn’t go through (me).

Re: So Frustrating!!

NYC Susan — Fri, 08 Jun 2018 02:22:07 GMT

@JaneMarple wrote:
@nana59 wrote:
I just knew this was going to happen......ordered two pairs of shoes yesterday at a Q2 price...system was down but it took my order...this morning i can see that my order was placed...but $4 more each pair.....i've tried calling customer service three times already....after holding on for at least five minutes, i get disconnected! so frustrating....
A little patience is needed because you are probably one among thousands that were screwed up from Comcast's electronic's mess.

Once again, @JaneMarple, I have read one of your posts and thought to myself, "I was just about to write the same thing!"

I wish I knew you in real life. We are on the same wavelength so often! :-)