topic Re: EVINE WON'T REFUND MONEY... in Community Chat

EVINE WON'T REFUND MONEY...

Lindsays Grandma — Sat, 19 May 2018 04:07:26 GMT

Recently my daughter ordered a blender/mixer for eighty dollars from Evine and it was defective. After contacting them she was told another would be sent. The second one was also defective and again she contacted them and they sent her two prepaid mailing labels to use for mailing them back. After making sure everything was in each box and both were properly sealed she attached a label to each one and dropped them off at a UPS Store to which I was a witness.

Some time later Evine refunded the cost of one order saying they will not pay for the second one since they did not receive it. They claim they received only one box. She has the receipt from the UPS store clearly showing that two packages were sent. I advised her to go back to the UPS Store to see what they can do under the circumstances. Anyone out there have advice as to what more she can do? Eighty dollars is not something to say, "oh well it is only a few dollars, I'll forget about it." In all the years I have ordered from QVC and others I have never experienced anything like this so I am at a loss as to advise her with anything more than I already have. Help!!

Re: EVINE WON'T REFUND MONEY...

SydneyH — Sat, 19 May 2018 04:09:45 GMT

If she didn't purchase insurance she may be out of luck.

Re: EVINE WON'T REFUND MONEY...

sunshine45 — Sat, 19 May 2018 04:11:13 GMT

if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

Re: EVINE WON'T REFUND MONEY...

SydneyH — Sat, 19 May 2018 04:13:53 GMT

@sunshine45 wrote:
if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

That might not be a viable solution if a certain amount of time has passed, not sure.

Re: EVINE WON'T REFUND MONEY...

Lindsays Grandma — Sat, 19 May 2018 04:15:32 GMT

@sunshine45 wrote:
if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

She did mention something about that, I'll have to ask her if she did.

Re: EVINE WON'T REFUND MONEY...

makena — Sat, 19 May 2018 04:17:48 GMT

Wasn't there a tracking number?

Re: EVINE WON'T REFUND MONEY...

Lindsays Grandma — Sat, 19 May 2018 04:18:15 GMT

@SydneyH wrote:
@sunshine45 wrote:
if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.
That might not be a viable solution if a certain amount of time has passed, not sure.

She is still witin the thirty day deadline.

Re: EVINE WON'T REFUND MONEY...

Kachina624 — Sat, 19 May 2018 06:11:51 GMT

This sort of thing doesn't happen with QVC. Evine is known for high S&H rates and sleezy CS practices. Except for an occasional Invicta watch, I've suspended my association with them.

Threaten to file a complaint with the Consumer Fraud Division of the Minnesota State Attorney's General's Office. If they dont back down go ahead and file (online).

Re: EVINE WON'T REFUND MONEY...

OnlyShopsOnline — Sat, 19 May 2018 06:21:17 GMT

They played games like that when they were ShopNBC. I ordered one thing from them. It was damaged. They wouldn’t refund my full return shipping charge. Never shopped with them again.

Re: EVINE WON'T REFUND MONEY...

Lindsays Grandma — Sat, 19 May 2018 06:45:39 GMT

Thank you everyone...my daughter contacted her bank and they put the money back in the account. Now the bank can go after Evine. I will suggest to my daughter that she file a complaint against them.

Re: EVINE WON'T REFUND MONEY...

Lindsays Grandma — Sat, 19 May 2018 06:47:53 GMT

@Kachina624 wrote:
This sort of thing doesn't happen with QVC. Evine is known for high S&H rates and sleezy CS practices. Except for an occasional Invicta watch, I've suspended my association with them.

Threaten to file a complaint with the Consumer Fraud Division of the Minnesota State Attorney's General's Office. If they dont back down go ahead and file (online).

Thanks for the suggestion, I will put the bug in my daughter's ear.

Re: EVINE WON'T REFUND MONEY...

JaneMarple — Sat, 19 May 2018 07:33:01 GMT

@Lindsays Grandma it doesn't appear that your daughter's fight is with Evine but UPS, was the package tracked? And if it wasn't delivered then UPs pays for it if your daughter insured it. Don't be so hasty in blaming Evine if they said that only one box was received.

Re: EVINE WON'T REFUND MONEY...

bikerbabe — Sat, 19 May 2018 07:37:27 GMT

Shouldn’t there be tracking information? I agree the problem may be with the carrier not evine. Packages can get lost.

Re: EVINE WON'T REFUND MONEY...

gidgetgh — Sat, 19 May 2018 08:56:58 GMT

It should have been really easy to just track the package.

That should have been done before contacting her bank and going through all that. I’m a little confused here.

Re: EVINE WON'T REFUND MONEY...

JeanLouiseFinch — Sat, 19 May 2018 09:06:59 GMT

@Lindsays Grandma The other posters are correct. The problem is with the shipper. Evine can't be held accountable for something they didn't receive. Did your daughter do a search with UPS to see if the missing item could have been lost or delivered to an incorrect address? I'm pretty sure that with UPS there's insurance built into the shipping fee that covers a certain amount of monetary lloss. That would have been the place to start, filing a loss claim with UPS, but it seems she didn't do that.

I'm not sure how the bank would put the money back into her account so quickly without doing an investigation first.

What kind of complaint is she planning to file? What is she expecting to gain from it? Aside from the original problem being with the shipper and not Evine, if what you say about the bank is accurate, there's no need to file a complaint/claim of any kind at this point. Your daughter's $$ has been refunded and she's restored on both items so the matter is closed.

Re: EVINE WON'T REFUND MONEY...

ID2 — Sat, 19 May 2018 10:21:45 GMT

Just check the tracking on the receipt UPS gave your daughter. It should say the name of the person who actually signed for it when it was delivered.

Re: EVINE WON'T REFUND MONEY...

CalminHeart — Sat, 19 May 2018 11:25:18 GMT

@makena wrote:
Wasn't there a tracking number?

That was my first question too. I've had this happen once with Evine and all I had to do was give them the tracking number.

Re: EVINE WON'T REFUND MONEY...

Imaoldhippie — Sat, 19 May 2018 12:14:32 GMT

UPS can run a tracer on the package and find out where it is. Tell your daughter to be persistant and follow thru with this. Good luck

Re: EVINE WON'T REFUND MONEY...

willdob3 — Sat, 19 May 2018 12:19:38 GMT

@Lindsays Grandma

As others have pointed out - you are blaming Evine when they are not at fault. It is UPS that dropped the ball.

Re: EVINE WON'T REFUND MONEY...

SahmIam — Sat, 19 May 2018 12:27:49 GMT

A couple of things:

1) UPS offers $75 basic insurance when you ship with them; you can buy more if you wish

2) I may have missed it but did EVINE CHARGE her for the 2nd one? If not, then she would only be refunded for 1 item.

3) If a box isn't received, it's up to the shipping company to find it and reimburse the person/company. Often, a vendor will refund you as a curtesy and then go after the shipper. IF you have proof that EVINE received the box (due to the receipt and tracking info from UPS), then EVINE is in error. However, IF the box IS lost due to UPS, then EVINE is NOT to blame.

4) Banks often will refund a customer money "stolen" pending an investigation but with the condition that IF they find the customer to be in the wrong, the money WILL be removed.

I've gone through ALL of this many times before. It will work out.