topic Re: Help!! Question and opinion about a return for eBay in Community Chat

Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 03:23:35 GMT

My first return to eBay and th seller has until May 10 to refund me. He received back the item and has had it for a week. Should I sent a gentle reminder that I haven’t yet received my refund and that I will have to file a claim against him on Thursday or should I just let eBay handle it?

P.S. he has a 100% rating so I was confident in purchasing from him. He had great reviews ...

Re: Help!! Question and opinion about a return for eBay

San Antonio Gal — Wed, 09 May 2018 03:32:45 GMT

@cactusjack wrote:
My first return to eBay and th seller has until May 10 to refund me. He received back the item and has had it for a week. Should I sent a gentle reminder that I haven’t yet received my refund and that I will have to file a claim against him on Thursday or should I just let eBay handle it?

P.S. he has a 100% rating so I was confident in purchasing from him. He had great reviews ...

Let Ebay handle it. You'll definitely get your refund.

Re: Help!! Question and opinion about a return for eBay

susandee — Wed, 09 May 2018 03:34:11 GMT

@cactusjack wrote:
My first return to eBay and th seller has until May 10 to refund me. He received back the item and has had it for a week. Should I sent a gentle reminder that I haven’t yet received my refund and that I will have to file a claim against him on Thursday or should I just let eBay handle it?

P.S. he has a 100% rating so I was confident in purchasing from him. He had great reviews ...

His lack of response since receiving your item would lead me to file the claim now.

Re: Help!! Question and opinion about a return for eBay

JeanLouiseFinch — Wed, 09 May 2018 03:40:44 GMT

@cactusjack wrote:
My first return to eBay and th seller has until May 10 to refund me. He received back the item and has had it for a week. Should I sent a gentle reminder that I haven’t yet received my refund and that I will have to file a claim against him on Thursday or should I just let eBay handle it?

P.S. he has a 100% rating so I was confident in purchasing from him. He had great reviews ...

@cactusjack If he has until the 10th, he technically hasn't done anything wrong yet. I'm assuming you went through the eBay return process and provided a tracking number on your corespondence. Wait until Friday morning. If your refund isn't paid by then you can move to filing a claim.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 03:51:43 GMT

Yes, I went trough the eBay return process. He did receive back the package and eBay did send me a notice to inform me of this. And yes, he technically hasn’t done anything wrong as of yet. He does have until May 10 or I can let eBay step in at that time. I will take all of your ladies advice and feel confident that I will receive my refund... it’s for over $100 so I didn’t want to get ripped off... this was my first return since I started buying in 2015 so was a little nervous. Thanks for putting my mind at ease girls!

Re: Help!! Question and opinion about a return for eBay

San Antonio Gal — Wed, 09 May 2018 03:55:41 GMT

@cactusjack wrote:
Yes, I went trough the eBay return process. He did receive back the package and eBay did send me a notice to inform me of this. And yes, he technically hasn’t done anything wrong as of yet. He does have until May 10 or I can let eBay step in at that time. I will take all of your ladies advice and feel confident that I will receive my refund... it’s for over $100 so I didn’t want to get ripped off... this was my first return since I started buying in 2015 so was a little nervous. Thanks for putting my mind at ease girls!

@cactusjack- Even if the seller didn't have the money to refund you, Ebay would refund your money and collect their money from the seller. You don't have anything to worry about.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 04:05:45 GMT

Thank you San Antonio Gal ! I did not know that , good to know... many thanks

Re: Help!! Question and opinion about a return for eBay

SilleeMee — Wed, 09 May 2018 11:18:45 GMT

If you paid for return shipping then that is also refundable. You'll need the return-postage receipt and upload it to the form on your PayPal transaction where you'll find Return shipping refunds. That refund will be credited to your PayPal account in a few days.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 15:58:24 GMT

@SilleeMee wrote:
If you paid for return shipping then that is also refundable. You'll need the return-postage receipt and upload it to the form on your PayPal transaction where you'll find Return shipping refunds. That refund will be credited to your PayPal account in a few days.

SilleeMee, the original posting said buyer pays for return shipping, so do I still get a refund on that? The seller sent me the wrong item so my return wasn’t just because I changed my mind or didn’t like it. I did ship it back insured & signature confirmation so was kind expensive. I’m sure the seller didn’t pay that to ship it to me.

Re: Help!! Question and opinion about a return for eBay

SeaMaiden — Wed, 09 May 2018 16:01:33 GMT

@cactusjack wrote:
My first return to eBay and th seller has until May 10 to refund me. He received back the item and has had it for a week. Should I sent a gentle reminder that I haven’t yet received my refund and that I will have to file a claim against him on Thursday or should I just let eBay handle it?

P.S. he has a 100% rating so I was confident in purchasing from him. He had great reviews ...

@cactusjack by all means email him again. He should have refunded you right away. Anyone I have received a refund from on eBay does it instantly and emailed me. He may have just been very busy and overlooked doing it.. a gentle reminder is perfectly OK and is something I would do if in your situation.

Re: Help!! Question and opinion about a return for eBay

SilleeMee — Wed, 09 May 2018 16:21:04 GMT

@cactusjack wrote:
@SilleeMee wrote:
If you paid for return shipping then that is also refundable. You'll need the return-postage receipt and upload it to the form on your PayPal transaction where you'll find Return shipping refunds. That refund will be credited to your PayPal account in a few days.

SilleeMee, the original posting said buyer pays for return shipping, so do I still get a refund on that? The seller sent me the wrong item so my return wasn’t just because I changed my mind or didn’t like it. I did ship it back insured & signature confirmation so was kind expensive. I’m sure the seller didn’t pay that to ship it to me.

@cactusjack,

If you want to get refunded for the money you spent to ship it back then you will have to upload your shipping receipt for that item as I explained in my post or contact the seller for a refund. Either way you are entitled to your return shipping cost refund.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 16:37:15 GMT

@SilleeMee wrote:
@cactusjack wrote:
@SilleeMee wrote:
If you paid for return shipping then that is also refundable. You'll need the return-postage receipt and upload it to the form on your PayPal transaction where you'll find Return shipping refunds. That refund will be credited to your PayPal account in a few days.

SilleeMee, the original posting said buyer pays for return shipping, so do I still get a refund on that? The seller sent me the wrong item so my return wasn’t just because I changed my mind or didn’t like it. I did ship it back insured & signature confirmation so was kind expensive. I’m sure the seller didn’t pay that to ship it to me.

@cactusjack,
If you want to get refunded for the money you spent to ship it back then you will have to upload your shipping receipt for that item as I explained in my post or contact the seller for a refund. Either way you are entitled to your return shipping cost refund.

Thank you so much for your knowledge on this matter...

Re: Help!! Question and opinion about a return for eBay

depglass — Wed, 09 May 2018 16:54:10 GMT

There is one fatal flaw in the Ebay system. Once you get your money back through Ebay from one of these scoundrels, the feedback button disappears from the listing. So he keeps his 100% rating. I've only had one really horrendous transaction in over 10 years and my satisfaction was going to be in the fact I was going to nail him in feedback. Very frustrating. One can only hope he hits Ebay's ceiling soon and gets banned. Ebay does not guarantee the return shipping.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 20:26:05 GMT

Ok, now I have to ask a new question because: I decided to send a reminder email just to get a feel of what his thoughts are and he did respond back. He states he is trying to refund me through PayPal but since he is a new seller they have put a hold on his account for a week. He is asking me to be patient... is this for real with PayPal? Now what do I do?? Help ?

Re: Help!! Question and opinion about a return for eBay

NickNack — Wed, 09 May 2018 20:55:06 GMT

@cactusjack wrote:
Ok, now I have to ask a new question because: I decided to send a reminder email just to get a feel of what his thoughts are and he did respond back. He states he is trying to refund me through PayPal but since he is a new seller they have put a hold on his account for a week. He is asking me to be patient... is this for real with PayPal? Now what do I do?? Help ?

@cactusjack I think that could be true. I once sent payment to someone through PayPal and got a message that they were holding it for a week before sending it. I was so frustrated and was afraid the seller wouldn't hold my item for me. She got the same email from PayPal though and did hold it for me.

It would have been nice if the seller would have told you this when he got the email from PayPal that they were holding his refund. I'm also surprised PayPal didn't send you an e-mail, too. I do think this could be true though.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 21:09:09 GMT

@NickNack wrote:
@cactusjack wrote:
Ok, now I have to ask a new question because: I decided to send a reminder email just to get a feel of what his thoughts are and he did respond back. He states he is trying to refund me through PayPal but since he is a new seller they have put a hold on his account for a week. He is asking me to be patient... is this for real with PayPal? Now what do I do?? Help ?

@cactusjack I think that could be true. I once sent payment to someone through PayPal and got a message that they were holding it for a week before sending it. I was so frustrated and was afraid the seller wouldn't hold my item for me. She got the same email from PayPal though and did hold it for me.

It would have been nice if the seller would have told you this when he got the email from PayPal that they were holding his refund. I'm also surprised PayPal didn't send you an e-mail, too. I do think this could be true though.

Yes, it would have been nice to be notified by either of them but for sure by PayPal since that would have put my mind to ease. But I got no such notice. So, I’m sympathetic with seller’s plight-so should I give him another 48hrs. grace?

Re: Help!! Question and opinion about a return for eBay

NickNack — Wed, 09 May 2018 21:23:17 GMT

@cactusjack wrote:
@NickNack wrote:
@cactusjack wrote:
Ok, now I have to ask a new question because: I decided to send a reminder email just to get a feel of what his thoughts are and he did respond back. He states he is trying to refund me through PayPal but since he is a new seller they have put a hold on his account for a week. He is asking me to be patient... is this for real with PayPal? Now what do I do?? Help ?

@cactusjack I think that could be true. I once sent payment to someone through PayPal and got a message that they were holding it for a week before sending it. I was so frustrated and was afraid the seller wouldn't hold my item for me. She got the same email from PayPal though and did hold it for me.

It would have been nice if the seller would have told you this when he got the email from PayPal that they were holding his refund. I'm also surprised PayPal didn't send you an e-mail, too. I do think this could be true though.
Yes, it would have been nice to be notified by either of them but for sure by PayPal since that would have put my mind to ease. But I got no such notice. So, I’m sympathetic with seller’s plight-so should I give him another 48hrs. grace?

@cactusjack Yes, I would give him the extra time. You know you're going to get the money back, so I would wait. I know it's hard. I don't understand why PayPal does that. I called them when they did it to me, and they said it was just random. I was not new to PayPal.

Re: Help!! Question and opinion about a return for eBay

cactusjack — Wed, 09 May 2018 21:49:27 GMT

@NickNack wrote:
@cactusjack wrote:
@NickNack wrote:
@cactusjack wrote:
Ok, now I have to ask a new question because: I decided to send a reminder email just to get a feel of what his thoughts are and he did respond back. He states he is trying to refund me through PayPal but since he is a new seller they have put a hold on his account for a week. He is asking me to be patient... is this for real with PayPal? Now what do I do?? Help ?

@cactusjack I think that could be true. I once sent payment to someone through PayPal and got a message that they were holding it for a week before sending it. I was so frustrated and was afraid the seller wouldn't hold my item for me. She got the same email from PayPal though and did hold it for me.

It would have been nice if the seller would have told you this when he got the email from PayPal that they were holding his refund. I'm also surprised PayPal didn't send you an e-mail, too. I do think this could be true though.
Yes, it would have been nice to be notified by either of them but for sure by PayPal since that would have put my mind to ease. But I got no such notice. So, I’m sympathetic with seller’s plight-so should I give him another 48hrs. grace?

@cactusjack Yes, I would give him the extra time. You know you're going to get the money back, so I would wait. I know it's hard. I don't understand why PayPal does that. I called them when they did it to me, and they said it was just random. I was not new to PayPal.

Thank you NickNack for your input... helped tremendously to know this could be a legitimate situation. I will give him a couple of more days. I wish he would just communicate better towards me so I can get a better feel for how much longer this is going to be.

Re: Help!! Question and opinion about a return for eBay

cowboy sam — Thu, 10 May 2018 22:10:11 GMT

@cactusjack

Did you get your refund notice or?? today??

Re: Help!! Question and opinion about a return for eBay

Lapdog — Thu, 10 May 2018 22:35:02 GMT

When I transfer funds from my bank to Paypal it takes 5 days. Then when I transfer the money into my other checking account from Paypal it goes in immediately