topic Re: Order Cancellation in Community Chat

Order Cancellation

MAIZEY — Thu, 03 May 2018 16:24:48 GMT

WOW, I recently ordered a Carol Hochman set. Within the hour I saw they had a Flash Easy Pay.

I put in a cancellation and got the message saying because they process orders so quickly they could not quarantee cancellation. And they would let me know in two business days.

What the Heck, an hour? Really? I am sure not getting any of these "quickly processed orders". Is this just another way the Q can rob you?

I don't cancel many orders, wondering if this is a fluke or if others have had this happen.

Re: Order Cancellation

QPrincess — Thu, 03 May 2018 16:47:37 GMT

Happens to me too. Don't know if it has happened after only 1 hour - but has happened not much longer. While I appreciate the fact that the Q wants quick turnaround on orders, that doesn't happen. You try to cancel something and it says you can't because already in process - but it will sit online in process 4 or 5 days before it ships. That is the part that annoys me.

Re: Order Cancellation

Anonymous — Thu, 03 May 2018 16:55:47 GMT

Hi @MAIZEY, I am sorry that happened. What was the item number I will try and help.

Re: Order Cancellation

Katcat1 — Thu, 03 May 2018 17:13:55 GMT

@MAIZEY If you would have called Customer Service they would have helped you immediately and honored the easy pay.

Re: Order Cancellation

MAIZEY — Thu, 03 May 2018 17:55:21 GMT

The order I tried to cancel is Edited to remove personal info (O#)

I immediately reordered on Easy Pay.

Thank you, If you can help that would be great.

Re: Order Cancellation

MAIZEY — Thu, 03 May 2018 17:29:48 GMT

That is probably what I should have done. Thanks for mentioning it.

Re: Order Cancellation

Anonymous — Thu, 03 May 2018 18:03:09 GMT

Hi @MAIZEY, I have canceled the order for A302146 without Easy Pay. The order for the same item with Easy Pay is in Process

Re: Order Cancellation

viva923 — Thu, 03 May 2018 21:20:59 GMT

I have had this happen too, 30 minutes and could not cancel. The Q was nice after i received the items that if I wanted I could send it back at my own expence. I just kept the items, I use what I ordered daily. Just easier to keep.

Re: Order Cancellation

AngelWhispers — Thu, 03 May 2018 22:50:48 GMT

@MAIZEY I completely understand your frustration! I placed an Express shipping order on 4/30/18 with a EDD of 5/03/18 which is today. Well my "Express" order still has not even been shipped out to me yet and they cannot seem to cancel the order so now I am forced to wait until they ship it whenever they feel like it and fool with returning back to them for a refund. All of which is going to be a lengthy process when they could have just cancelled the order. I have been trying for 3 days to cancel the order. Like you I tried to cancel and got the message cannot be cancelled due to order in process. Well it has been in process for 3 days now and no ship date in sight. Just been told to wait until the 8th to see if anything happens. Again I state this WAS an Express Shipping order- Delivery within 2 business days..

Re: Order Cancellation

MAIZEY — Fri, 04 May 2018 16:43:59 GMT

Thank You so much!

Re: Order Cancellation

MAIZEY — Fri, 04 May 2018 16:49:23 GMT

When I originally posted this, someone from the Q contacted me immediately for the order # and said they would try to help.

They cancelled the order so I am good with that.

I am wondering after hearing from others is this just going to be a new Q Policy? I don't really cancel many orders but I sure think if cancellation is offered it needs to work properly.

I don't really use express order anymore as is usually is not express.

I was grateful for Alice from the Q who helped me out in a really timely fashion.

Re: Order Cancellation

eross — Sat, 21 Jul 2018 13:34:06 GMT

I have had this inability to cancel an order happen to me a few times. Just this morning, it was less than 12 hours and I couldn’t cancel it. I tried calling customer support and they said because it’s getting close to Christmas they’re trying to process things faster but I kind of don’t buy that. I had something a few weeks ago I tried to cancel quickly and had the same situation and it wasn’t even shipped for 3 to 5 days after that. I think it’s a difference in the ability to let you cancel.

Re: Order Cancellation

Tinkrbl44 — Sat, 21 Jul 2018 15:05:42 GMT

@MAIZEY wrote:
WOW, I recently ordered a Carol Hochman set. Within the hour I saw they had a Flash Easy Pay.
I put in a cancellation and got the message saying because they process orders so quickly they could not quarantee cancellation. And they would let me know in two business days.
What the Heck, an hour? Really? I am sure not getting any of these "quickly processed orders". Is this just another way the Q can rob you?

I don't cancel many orders, wondering if this is a fluke or if others have had this happen.

@MAIZEY

There are two morals to this story ...... first, be sure you actually want something before ordering (you did that). Secondly, if only minutes have passed and you want to cancel, call Customer Service and speak to a Human.