topic Re: Cheryl's Cookies Website... in Community Chat

Cheryl's Cookies Website...

nana59 — Wed, 25 Apr 2018 19:00:41 GMT

Been waiting over 3 months for a credit...cancelled an order in January and still waiting for a credit....i've called numerous times and have gotten multiple excuses.....called again today and was told my credit was "in process!" i told the rep that after 3 months "in process" was nonsense....she said a supervisor would call me today......yeah, right..worse customer service i have ever experienced.....guess i'll be buying my cookies elsewhere.....

Re: Cheryl's Cookies Website...

Mj12 — Wed, 25 Apr 2018 19:13:39 GMT

@nana59 that is terrible. Have you thought about posting your issue on their FB page (if they have one)? I've seen a few companies resolve an issue FAR quicker when it is posted on FB. They don't want the negative PR out there. Just a thought.

@CherylsCookiesandBrownies

Re: Cheryl's Cookies Website...

LTT1 — Wed, 25 Apr 2018 19:07:05 GMT

@nana59 @Mj12

What a great idea!

I need to check our statement!

Re: Cheryl's Cookies Website...

Trinity11 — Wed, 25 Apr 2018 19:07:58 GMT

@nana59 wrote:
Been waiting over 3 months for a credit...cancelled an order in January and still waiting for a credit....i've called numerous times and have gotten multiple excuses.....called again today and was told my credit was "in process!" i told the rep that after 3 months "in process" was nonsense....she said a supervisor would call me today......yeah, right..worse customer service i have ever experienced.....guess i'll be buying my cookies elsewhere.....

@nana59, ask for a supervisor. Do not hang up until you get to talk with one. I had an issue with them during Easter. The delivery date for my grandson's cookies was changed to April 2nd. I complained and they not only delivered early, they credited me as a good will gesture. I also emailed them about something else and they promptly answered my concerns within 24 hours.

Good luck!

Re: Cheryl's Cookies Website...

2blonde — Wed, 25 Apr 2018 19:38:17 GMT

That's ridiculous. I just buy my cookies from my local grocery store. They are way better and cost a lot less. I ordered Cheryl's once and they were rather small and very dry, even though they were individually wrapped. At about $1 per cookie they can forget it.

Re: Cheryl's Cookies Website...

PinkyPetunia — Wed, 25 Apr 2018 19:42:12 GMT

@nana59 That is far too long to wait to get a credit. Call your credit card company and initiate a dispute.

Re: Cheryl's Cookies Website...

DJs mom — Wed, 25 Apr 2018 19:50:27 GMT

@PinkyPetunia wrote:
@nana59 That is far too long to wait to get a credit. Call your credit card company and initiate a dispute.

I was going to suggest the same thing @PinkyPetunia said. Call your credit card company. If you dispute the charge they will get in contact with Cheryl's cookies and I bet they'll respond to them.

Re: Cheryl's Cookies Website...

CelticCrafter — Wed, 25 Apr 2018 20:04:06 GMT

@nana59 -what @Mj12 said. When I can only get so far through the normal routes I go to FB and it's an almost immediate resolve.

Re: Cheryl's Cookies Website...

Spurt — Wed, 25 Apr 2018 20:30:22 GMT

@nana59

And if you don't feel comfortable going through Facebook try filing a complaint on the Better Business Bureau's website. Companies usually respond quickly to BBB complaints!

Re: Cheryl's Cookies Website...

nana59 — Wed, 25 Apr 2018 21:00:02 GMT

supervisor was supposed to call today....nope...no call....gonna file a dispute with visa...and file a complaint with BBB.....thanks for your replies....who would have thought an order of cookies could be so infuriating!!

Re: Cheryl's Cookies Website...

mistriTsquirrel — Thu, 26 Apr 2018 20:57:21 GMT

Oh no. I wish I had seen this yesterday; I just placed an order on their site this morning for my mom for Mother's Day.

@nana59 I hope you get your refund soon. There is no reason it should take 3 months to get a refund for a cancelled order.

Re: Cheryl's Cookies Website...

MathisFan — Fri, 27 Apr 2018 01:26:35 GMT

Call them again and tell them you are contacting your state's Attorney General to pursue fraud charges.

Re: Cheryl's Cookies Website...

sol_luna — Fri, 27 Apr 2018 13:28:22 GMT

@2blonde wrote:
That's ridiculous. I just buy my cookies from my local grocery store. They are way better and cost a lot less. I ordered Cheryl's once and they were rather small and very dry, even though they were individually wrapped. At about $1 per cookie they can forget it.

ITA. I bake my own cookies from scratch. Cheryl's cookies look like dried up loaded with sugar icing.

Re: Cheryl's Cookies Website...

NYC Susan — Fri, 27 Apr 2018 03:21:43 GMT

I had two separate, infuriating and time-consuming experiences with Cheryl's Cookies. I was shocked at how poor their CS was.

The cookies themselves were very disappointing, too. Individually-wrapped, yes. But crumbled. And very dry. I thought the icing was much too sweet and artificial-tasting. I had a friend who kept sending them to me, and finally I had to kindly ask her to stop. I hated to see someone throw their money away like that.

But back to the OP and Cheryl's Customer Service. :-) My advice is to take action right away. Don't call them directly anymore and don't wait for anyone to call you back. Contact your credit card company. Cheryl's CS is terrible.

Re: Cheryl's Cookies Website...

sunshine45 — Fri, 27 Apr 2018 06:27:31 GMT

i have always found their customer service to be excellent. i was on auto delivery for various holiday cookies. once or twice the cookies arrived and half were broken. they issued me a full refund immediately.

if you are having problems you should probably file a dispute with your credit card company to get the ball rolling.

Re: Cheryl's Cookies Website...

nana59 — Fri, 27 Apr 2018 19:38:48 GMT

refund update....received an email from a supervisor stating she issued me a refund...along with a $20 gift certificate.....we shall see....