topic Re: DIRECT TV FORMAT CHANGE in Community Chat

DIRECT TV FORMAT CHANGE

WORKING GAL — Thu, 19 Apr 2018 21:43:12 GMT

A couple weeks ago the size of the print on our "GUIDE" got much smaller and shows a different format info at the top of the screen which covers about 1/3 of the screen in very small print. It doesn't always show "first aired" anymore and other info is gone. After this happened, when you change the channel it takes much longer for it to change. I'm very unhappy with this. My husband called to complain but as with most providers it falls on deaf ears. Is anyone else experiencing this with Direct TV?

Re: DIRECT TV FORMAT CHANGE

sann — Thu, 19 Apr 2018 22:00:27 GMT

Yes I noticed the same thing you are not alone.

Re: DIRECT TV FORMAT CHANGE

SilleeMee — Thu, 19 Apr 2018 22:11:32 GMT

A few months ago after upgrading to the new Genie2, I started a thread about this same subject. All I can say is have your glasses on the ready...lol! I can't see the small font either, especially on my smaller TV. They call this an 'upgrade' ...yeah right.

Re: DIRECT TV FORMAT CHANGE

cookie5 — Thu, 19 Apr 2018 22:13:01 GMT

Well, that's three of us. It wasn't easy to red the previous info and now it's almost impossible. Not liking the channel location or the length of time to change channels.

Is it just a change to justify another increase?

Re: DIRECT TV FORMAT CHANGE

World Traveler — Thu, 19 Apr 2018 22:16:54 GMT

I noticed the same thing and don't like it. I feel like I have to get a bigger TV monitor just to be able to see what upcoming programs will be recorded or to see the names of those already recorded.

Maybe there is a way to increase the size of the type, like there is on this forum. Must be something that can be done. I do not see any improvement in what Direct TV did.

Re: DIRECT TV FORMAT CHANGE

LTT1 — Thu, 19 Apr 2018 22:25:55 GMT

@WORKING GAL @World Traveler @cookie5 @SilleeMee @sann

Yes and we think it is terrible!

In order to change one recorded show to a different recorded show, a person has to go back and re-scroll through the entire list!

What it appears the change has done, is to encourage a viewer to choose “on demand” and perhaps then pay to rent a show. $$$

Re: DIRECT TV FORMAT CHANGE

mac116 — Thu, 19 Apr 2018 22:34:31 GMT

I just double checked our guide view. Mine has not changed...yet! Maybe they are doing it regionally for now.

Re: DIRECT TV FORMAT CHANGE

deeva — Thu, 19 Apr 2018 22:47:03 GMT

We dislike the revised on screen guide. Font is too small and it takes longer to get to the manage recordings tab.

Re: DIRECT TV FORMAT CHANGE

libbyannE — Thu, 19 Apr 2018 23:02:10 GMT

No problem. I just checked, and if I hit "info," as usual, the "first aired" data appears. It was working all along, and last week directv upgraded the whole system because of its age, and, to repeat, that feature is still there.

Re: DIRECT TV FORMAT CHANGE

Kachina624 — Fri, 20 Apr 2018 01:25:30 GMT

Why don't you all email your displeasure with the change to Direct TV? Surely they have a "contact us" address. They're the only ones who can fix it; doesn't do any good to complain here. A bunch of complaints will get their attention.

Re: DIRECT TV FORMAT CHANGE

PINKdogWOOD — Fri, 20 Apr 2018 12:02:52 GMT

@WORKING GAL Be glad you don't have spectrum who bought out timewarner. I hate tm but I detest spectrum. All they do is raise the rates and take channels away. You never get notice that they're taking away channels. No sooner do I think I'm going to watch something, I find I no longer have it.

Spectrum is the ABSOLUTE worst company ever.

Re: DIRECT TV FORMAT CHANGE

RespectLife — Fri, 20 Apr 2018 14:31:49 GMT

@Kachina624

Already did that...as the other poster mentioned when they called to complain...falls on deaf ears.

I'm sure the OP just wanted to discuss whether it was affecting others, which it is. It is helpful to know if it is an issue others are having or if it is just your TV.

Clearly, we know we can't accomplish any corrections on this forum.

Re: DIRECT TV FORMAT CHANGE

wishmoon — Fri, 20 Apr 2018 14:37:29 GMT

Thank you for mentioning this, I thought it was my imagination.

Re: DIRECT TV FORMAT CHANGE

tucka — Sat, 21 Apr 2018 03:54:48 GMT

happen to me too, i have tried to make the font bigger so far no luck,does anyone know how to change the font on direct t.v.just when I get the learning down they change it,not happy.Tucka.

Re: DIRECT TV FORMAT CHANGE

ccurio — Sun, 22 Apr 2018 22:35:17 GMT

It does help to complain here as we can see that there are other Directv viewers with the same issue. Spoke to a Customer Service rep a few months ago and was told that the new menu is being rolled out across the US and not all at one time. Perhaps that has been done. Anyway, I mentioned the not so great menu change and hope that Directv does an upgrade soon.

Re: DIRECT TV FORMAT CHANGE

ccurio — Sun, 22 Apr 2018 22:46:02 GMT

Update: 4/20/18 - The latest update I have for everyone is that it looks like the first improvements will begin rolling out as early as later next week. The first changes will be increasing the font size, as well as changing the font color and contrast. Please note this is only the first update, so there is more to come. Also, as with any major update, times and dates are subject to change. However, I promised I would share information as soon as I had it, so I wanted to let you all know. Please keep the feedback coming - Tim, AT&T Community Strategy

___________

The following was on Directv forum page dated April 20 - I only cut a part of it but it appears Directv will be doing an upgrade due to many complaints:

***********************************************************************************************************

Thank you so much for the feedback regarding our menu updates and UI changes. I have been monitoring this thread for several months and have been in communication with our design teams. I want to assure you that we are listening, and have been working very hard to address all the concerns that were brought up on this thread. As you are probably aware, fixes and improvements can take time to implement due to testing and other factors. With all that said, here is what I can share.

Updates being worked on:

Visual Concerns - Font color, size, and background
Navigation - Taking additional steps to get to the same selections as before the change
Responsiveness - Improve delay (lag) when moving between menu options, changing channels, and other functions