topic Re: Shipping concern in Community Chat

Shipping concern

Lorik62 — Thu, 15 Mar 2018 01:24:14 GMT

I purchased two clothing items last Saturday at different times during the day and I received both in one package today. When I looked at the invoices I discovered that I was charged shipping on both items. In all the years I’ve shopped with QVC this has never happened before. I don’t agree with this policy at all!

Re: Shipping concern

Mz iMac — Thu, 15 Mar 2018 01:27:01 GMT

So what are you going to do about it? Did you call CS?

Re: Shipping concern

Lorik62 — Thu, 15 Mar 2018 01:31:24 GMT

@Mz iMac I did and was disappointed that all they could say was sorry for the inconvenience.

Re: Shipping concern

Mz iMac — Thu, 15 Mar 2018 01:32:44 GMT

@Lorik62

You should post in the CS forums about your concersn so a MOD can help you.

Re: Shipping concern

on the bay — Thu, 15 Mar 2018 01:41:40 GMT

I thought that QVC charges shipping on each item, not on the number of packages.I thought it was always this way.

Re: Shipping concern

JeanLouiseFinch — Thu, 15 Mar 2018 02:07:48 GMT

Unless something is listed as "free shipping" you get charged shipping for every item. It's been that way for quite some time.

Re: Shipping concern

Lorik62 — Thu, 15 Mar 2018 02:13:33 GMT

@JeanLouiseFinch This is something new to me. Just doesn’t seem right.

Re: Shipping concern

GCR18 — Thu, 15 Mar 2018 03:25:05 GMT

Paying shipping per item has been like that for 25+ years that I know of. There used to be a policy if you bought multiples in the same order, you paid half shipping starting with the second. That policy went away a couple years ago when the shipping price was reduced and the return policy changed.

Re: Shipping concern

Kachina624 — Thu, 15 Mar 2018 04:12:57 GMT

Whether you agree with the policy or not, this is the way things have been for about 3 years now.

Re: Shipping concern

Kachina624 — Thu, 15 Mar 2018 04:16:54 GMT

@Mz iMacwrote:
@Lorik62

You should post in the CS forums about your concersn so a MOD can help you.

@Mz iMac. Why do you tell her to repost so "mods can help you" when you know she has been correctly charged? You're just helping create a problem.

Re: Shipping concern

WenGirl42 — Thu, 15 Mar 2018 11:35:20 GMT

Remember, what you're calling "the shipping charge" isn't just for shipping. It's for shipping and handling. All of your items required handling, no matter how many boxes they arrived in.

Re: Shipping concern

DecorDiva — Thu, 15 Mar 2018 12:56:08 GMT

I think combining orders into one package is a new way for QVC to increase profits. This is probably why you can't cancel/edit soon after placing an order, because they are pulling and combining the orders. I don't mind as it saves on packaging, for QVC and me that has to dispose of it.

Re: Shipping concern

RespectLife — Thu, 15 Mar 2018 14:14:21 GMT

I DO mind it.

It has been going on for quite a while.

If you are putting more than one order in a pkg, I want a DISCOUNT on the shipping and handling.

I don't appreciate having a top I ordered crammed into the same package as a box shoes!!

They are putting multiple orders/items on the same receipt. You now only get ONE receipt and one return label (yes, I know you can print online)

Since I don't expect QVC to change, if I order a second item in a day, I ship one to work and one to my home.

I wonder if the delay in processing orders and shipping them that everyone complains about has anything to do with the practice of shipping multiple orders together?

Maybe they are holding back on shipping to see if you order anything else? LOL

Re: Shipping concern

Kachina624 — Fri, 16 Mar 2018 07:52:58 GMT

@RespectLife. Weve got half the posters complaining that two items are shipped together, and the other half pointing out that they'd like to see their similar items shipped in the same package. I personally couldn't care less...just get it to me. Evine has been shipping as many as 3 or 4 jewelry items in a big envelope. At $6.99 each, that's a nice profit; it's also why I'm no longer shopping there..

Re: Shipping concern

RespectLife — Fri, 16 Mar 2018 15:00:50 GMT

@Kachina624wrote:
@RespectLife. Weve got half the posters complaining that two items are shipped together, and the other half pointing out that they'd like to see their similar items shipped in the same package. I personally couldn't care less...just get it to me. Evine has been shipping as many as 3 or 4 jewelry items in a big envelope. At $6.99 each, that's a nice profit; it's also why I'm no longer shopping there..

Holy cow @Kachina624

That is a LOT of shipping when the items are combined in one package. I find that unfair. I'm sticking to my guns...lol...either give me a discount on combined packaging...or ship each of my orders separately as they were ordered that way!

I'm never in that big of a hurry for anything.

I have never shopped at Evine and after reading the above, probably won't!

Bobby Chez is now on Evine. I LOVE his crab cakes and smashburgers. The prices at Evine are higher than when he was on Q. I wish him success there, but the cost at Evine is more than I am willing to pay on a regular basis.

Re: Shipping concern

CrazyDaisy — Fri, 16 Mar 2018 15:46:10 GMT

@RespectLifewrote:
I DO mind it.

It has been going on for quite a while.

If you are putting more than one order in a pkg, I want a DISCOUNT on the shipping and handling.

I don't appreciate having a top I ordered crammed into the same package as a box shoes!!

They are putting multiple orders/items on the same receipt. You now only get ONE receipt and one return label (yes, I know you can print online)

Since I don't expect QVC to change, if I order a second item in a day, I ship one to work and one to my home.

I wonder if the delay in processing orders and shipping them that everyone complains about has anything to do with the practice of shipping multiple orders together?

Maybe they are holding back on shipping to see if you order anything else? LOL

Yep, that will stick it to them.

Re: Shipping concern

Shopgirl260 — Fri, 16 Mar 2018 15:48:53 GMT

Well, you're fortunate this is the first time you've noticed this. QVC's S&H charges are so out of whack with every other online shopping site. I'm also so disappointed in the tacky offerings and poor quality of everything I've received. I receive 5 packages and 4 go back! The quality is awful and when I receive an item rolled up into a ball, I don't even look at it. That's called Quality control, QVC!

Re: Shipping concern

Tinkrbl44 — Fri, 16 Mar 2018 16:27:32 GMT

@Lorik62wrote:
I purchased two clothing items last Saturday at different times during the day and I received both in one package today. When I looked at the invoices I discovered that I was charged shipping on both items. In all the years I’ve shopped with QVC this has never happened before. I don’t agree with this policy at all!

@Lorik62

??? I'm not clear about how you believe shipping used to be handled. I don't recall QVC ever giving a discount on shipping.

Re: Shipping concern

WenGirl42 — Fri, 16 Mar 2018 16:35:15 GMT

@CrazyDaisywrote:
@RespectLifewrote:
I DO mind it.

It has been going on for quite a while.

If you are putting more than one order in a pkg, I want a DISCOUNT on the shipping and handling.

I don't appreciate having a top I ordered crammed into the same package as a box shoes!!

They are putting multiple orders/items on the same receipt. You now only get ONE receipt and one return label (yes, I know you can print online)

Since I don't expect QVC to change, if I order a second item in a day, I ship one to work and one to my home.

I wonder if the delay in processing orders and shipping them that everyone complains about has anything to do with the practice of shipping multiple orders together?

Maybe they are holding back on shipping to see if you order anything else? LOL
Yep, that will stick it to them.

@CrazyDaisy I can't speak for RespectLife, but it seems to me that her decision is less about "sticking it to" anyone and more about making certain she's getting what she's paying for. I see the logic in that, even though it wouldn't be worth the inconvenience and additional environmental burden for me.

Re: Shipping concern

CrazyDaisy — Fri, 16 Mar 2018 17:45:13 GMT

@WenGirl42wrote:
@CrazyDaisywrote:
@RespectLifewrote:
I DO mind it.

It has been going on for quite a while.

If you are putting more than one order in a pkg, I want a DISCOUNT on the shipping and handling.

I don't appreciate having a top I ordered crammed into the same package as a box shoes!!

They are putting multiple orders/items on the same receipt. You now only get ONE receipt and one return label (yes, I know you can print online)

Since I don't expect QVC to change, if I order a second item in a day, I ship one to work and one to my home.

I wonder if the delay in processing orders and shipping them that everyone complains about has anything to do with the practice of shipping multiple orders together?

Maybe they are holding back on shipping to see if you order anything else? LOL
Yep, that will stick it to them.
@CrazyDaisy I can't speak for RespectLife, but it seems to me that her decision is less about "sticking it to" anyone and more about making certain she's getting what she's paying for. I see the logic in that, even though it wouldn't be worth the inconvenience and additional environmental burden for me.

I see it as childish, however whatever makes her feel better.