topic Re: I love Amazon CS!! in Community Chat

I love Amazon CS!!

NYC Susan — Thu, 08 Mar 2018 00:19:23 GMT

I placed an order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.

Re: I love Amazon CS!!

Silver Fox1 — Wed, 07 Mar 2018 23:07:42 GMT

@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.

@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

Re: I love Amazon CS!!

rolen — Wed, 07 Mar 2018 23:12:29 GMT

Amazon has the best customer service of any company ever! Their number is 1-888-280-4331

Re: I love Amazon CS!!

Bookbabe — Wed, 07 Mar 2018 23:13:03 GMT

ITA I also love their returns. I usually order books and toys so I never returned anything until a few days ago when I bought a scale I did not like. I boxed it up and took it to the post office to ship back FREE and by the time I got home the credit was on my credit card. Love this. To bad the Q can't be as user friendly and quicker on the credits.

Re: I love Amazon CS!!

suzyQ3 — Wed, 07 Mar 2018 23:23:03 GMT

@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

@Silver Fox1, I do love their customer service, but they don't make it easy to find their contact info.

If you look at the bottom of any page, you'll see a "Let us help you" list. Click on "Help," which is the last in that column. On the help page, scroll down to "Browse Help Topics," and click on "Need More Help," and then on the right, click on "contact us."

Re: I love Amazon CS!!

Silver Fox1 — Wed, 07 Mar 2018 23:42:47 GMT

@suzyQ3, @rolen, thank you so much I called and I just got of the phone with them. I had returned a Barn Jacket that the sleeves were to short, I returned it 13 days ago and hadn't received a refund yet. They told me in was still in transit and it was taking way to long to get back to them so they would just issue the refund, which they did !! They really do have the best CS anywhere !!

Re: I love Amazon CS!!

chickenbutt — Thu, 08 Mar 2018 00:09:10 GMT

Yes, they are the model that I wish every other retailer followed!

Like you, I don't ask for anything to which I am not entitled but they usually go above and beyond.

The way I like to contact them is to pick the thing that calls me, instead of dialing them. It works great and you always get somebody right away. One other good thing for me is that I often end up very anxious calling companies when I have to keep either punching numbers or saying things to get further and further through. This way a human calls you and already has your info.

Re: I love Amazon CS!!

suzyQ3 — Thu, 08 Mar 2018 00:17:36 GMT

@Silver Fox1, one thing that I do is that if I think I might need a record, I'll choose chat and then save it. Otherwise, I prefer the phone.

@chickenbutt, absolutely. I always choose the option of their calling me. And yes, they do call immediately.

Re: I love Amazon CS!!

NYC Susan — Thu, 08 Mar 2018 00:25:23 GMT

@suzyQ3wrote:
@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks
@Silver Fox1, I do love their customer service, but they don't make it easy to find their contact info.

If you look at the bottom of any page, you'll see a "Let us help you" list. Click on "Help," which is the last in that column. On the help page, scroll down to "Browse Help Topics," and click on "Need More Help," and then on the right, click on "contact us."

I keep the number in my phone, so it's easy. I think I got it the first time by simply googling "Amazon Customer Service". (I just did it, and 888-280-4331 came up.)

It's also very easy to speak to them while using a Kindle. I've done that several times - I just request a call, and someone calls me within seconds.

Re: I love Amazon CS!!

NYC Susan — Thu, 08 Mar 2018 00:28:32 GMT

@chickenbuttwrote:
Yes, they are the model that I wish every other retailer followed!

Like you, I don't ask for anything to which I am not entitled but they usually go above and beyond.

The way I like to contact them is to pick the thing that calls me, instead of dialing them. It works great and you always get somebody right away. One other good thing for me is that I often end up very anxious calling companies when I have to keep either punching numbers or saying things to get further and further through. This way a human calls you and already has your info.

Yes, good point - I also dislike having to go through a whole lot of prompts. Amazon doesn't make it an ordeal to get through to someone.

And I just posted about the option to have them call the customer. It's amazing how quickly they call. I don't understand why the wait times for other companies are so long. Amazon clearly has enough employees to keep up with the amount of calls that come in.

Re: I love Amazon CS!!

NYC Susan — Thu, 08 Mar 2018 00:32:41 GMT

@Silver Fox1wrote:
@NYC Susanwrote:
I placed a order on Amazon a little while ago, but didn't get the usual confirmation email. So I checked the website and saw that the item was still in my cart. Before placing another order, I called Amazon to be sure the first one had not gone through.

I waited less than 10 seconds for a CS rep, who told me that - for some reason - the first order was still in my cart. She told me that she would deduct the shipping charge "because of the inconvenience". Honestly, I really wasn't inconvenienced at all. I had a simple question and easily was able to get a simple answer. I had already thanked her and told her to have a good night, so this was above and beyond, IMO.

Excellent customer service is possible!! I wish all companies made customers feel so valued.
@NYC Susando you have their phone number or how did you find it, I need to contact them on a return and I can't find a number anywhere. Thanks

I have two numbers: 866-216-1072. That's the number I called today. I also have 888-280-4331.

Re: I love Amazon CS!!

ScarletDove — Thu, 08 Mar 2018 00:39:51 GMT

Thank you everyone for all the information regarding Amazon Customer Service, I appreciate the # and online info. I order from Amazon all the time and have never needed to speak to anyone regarding a return or an order, they are a breeze to deal with ordering. The return process is as easy as it gets, and no cost. I have only had to return a few items and have used the drop-off at locker (which is at the Safeway), but prefer to pack it up, attach the return label then go online to the USPS website and put in an order for USPS to pickup the item at my door when they deliver my mail. Do the same if I return something to QVC.

Re: I love Amazon CS!!

brandiwine — Thu, 08 Mar 2018 00:53:56 GMT

Amazon CS is wonderful. Needed to return something and printed the return label and I had the option of dropping it off at UPS near me or having it picked up. Return postage was minimal!! The second UPS scanned it I had my refund.

Re: I love Amazon CS!!

feline groovy — Thu, 08 Mar 2018 01:21:38 GMT

Love Amazon as well and can tell you that you'll receive the same excellent customer service e-mailing them, or even live-chatting with them. They seem to really appreciate their customers.

Re: I love Amazon CS!!

SharkE — Thu, 08 Mar 2018 01:33:13 GMT

POOF !

ROFL

Re: I love Amazon CS!!

NYC Susan — Thu, 08 Mar 2018 01:52:52 GMT

@SharkEwrote:
POOF !

ROFL

Why? Threads of this type are allowed to stand all the time. I believe that including links is a violation of Community Standards, but I haven't done that. I would never knowingly violate the standards.

Re: I love Amazon CS!!

songbird — Thu, 08 Mar 2018 12:29:18 GMT

I only had to call them one time. I once ordered a lot of cds at one time. When I checked my status, 3 of them were going back to Amazon because of "bad address". Amazon by mistake sent them to another state. I called and got them to resend to my home. I got them the next day.

Re: I love Amazon CS!!

NYC Susan — Fri, 09 Mar 2018 03:48:44 GMT

@songbirdwrote:
I only had to call them one time. I once ordered a lot of cds at one time. When I checked my status, 3 of them were going back to Amazon because of "bad address". Amazon by mistake sent them to another state. I called and got them to resend to my home. I got them the next day.

I hear stories like this all the time.

Once I bought a DVD, and it didn't play properly. So I called, they told me to toss it, and I had a new one the next day.

I don't even have Prime, and Amazon has been wonderful for me.

Re: I love Amazon CS!!

iceRedfire — Fri, 09 Mar 2018 17:36:31 GMT

@suzyQ3wrote:
@Silver Fox1, one thing that I do is that if I think I might need a record, I'll choose chat and then save it. Otherwise, I prefer the phone.

@chickenbutt, absolutely. I always choose the option of their calling me. And yes, they do call immediately.

I like to use Chat to have a record.

Amazon customer service rocks!